Terrible attitude towards customers , canceled the order on their own, did not even bother to call back to inform , that is, in fact, the minibus driver already said that the dispatcher canceled the order , call the dispatcher. As a result, the dispatcher did not get through . I highly do not recommend this carrier, you can stay with nothing, it is absolutely not reliable.
An excellent carrier. I use the services quite often, trips Bobruisk-Mogilev. It is very convenient that you can get on at the right time from the right stop. (competitors don't have a stop in our area).
Terrible service.On 05/10/2024, a minibus was ordered online with departure from Lenin Square in Mogilev.Having arrived at the place in advance, I decided to call the operator to clarify the correct landing place.I've been calling for 15 minutes.When they did bother to answer, they said that the driver had left, and did not even dial to clarify whether the passenger was traveling or not.They also talk as if this is the norm.Thank you for the disrupted meeting
We ordered a minibus Mogilev-Bobruisk on 06.12.2023 with departure to.Ordzhonikidze at 17.07. In the morning, the dispatcher called back and said that this minibus had broken down, but there is a minibus for earlier or later. I asked what time it was earlier, she replied that at 16.00 with departure from the bus station, the third platform, or they can pick up at Ordzhonikidze Square at 16.17. Volkswagen 6TAX 9131 minibus. I said that I was satisfied with 16.00 from Aug. At the appointed time, I was on the bus, but after I got into the minibus, the driver kicked me out and started shouting that I hadn't ordered any minibus, started being rude, saying that I was fooling his head. I didn't even try to figure it out. He said that I gave the wrong number. I wonder how the dispatcher was able to get through to me in the morning on the "wrong number"? And without understanding the situation, he left me in the cold, and he left. I called the dispatcher, she said that I was on the ordering lists. And she offered a ticket for 5.30 pm. As a result, I had to wait another hour for the minibus. In the end, I left.
Conclusion: I will not recommend this office to anyone, drivers are boors and ignoramuses, they do not know how to admit their mistakes and as a result, their client remains wrong.
I'm a regular customer, I always go. The drivers are polite, the dispatchers do their job well, you call, they will tell you how best, what time to go. What does One lie write here? People, be kind and don't do such nonsense.
A minibus was ordered for 12.20, at 12.00 the operator calls me and says, either you eat at 12.10 or 12.50. how is it at all?? Cancel your reservation 20 minutes before departure. I have a doctor's appointment scheduled, on time. And this is not the first time before I left, and if before I agreed to go, I didn't care about the time, now I'm just furious!!! What is this attitude towards customers?
The most terrible company I have encountered, more than one important meeting was disrupted due to the cancellation of the route.At the same time, they call 20 minutes before departure.
Horror, I never advise anyone to contact them.
If you want to get there and become disabled, then this minibus is for you. The driver was clearly from a good party, because according to the rules of the road, he probably violated all existing ones: crossed solid, overtook on the hill despite the forbidding sign, overtook when the oncoming car was close, exceeded the speed, because we arrived 2 times faster, the apogee was a sharp braking right up to a stop. And for what?in order to talk to a friend who was driving towards him. All our things flew around the cabin, and we ourselves hit our faces on the seat in front. With all this, they also slightly begged him for tickets for the trip. You see, his cash register does not turn on at the beginning of the work shift like everyone else's, but turns on only when passengers demand it. And he gave us tickets that did not match the time when we got on the minibus.
We were driving from Mogilev to Bobruisk on 07/11/2022. There was a sharp smell of gasoline in the car. All the passengers complained about it, the driver naturally couldn't do anything about it on the road. We were traveling as a family with a small child who had inhaled gasoline and was ill in the evening. Why don't they check the cars before the trip??? Tickets were not given in printed form, I ordered them through the application. The management decided not to respond to the written claim .
The departure time is changed, while the SMS is sent at a time when normal people are just having a rest.There is no interest in the client leaving on time, which puts him in a difficult position.With this attitude, it is possible to provide services to ROBBERS, they are not in a hurry and I think they have no plans.What do you think?
The minibus is not bad, and the driver's attitude towards the passenger leaves much to be desired.They do not take you to the railway station, if a person needs to catch a train, get off and take public transport.Is this what you call a service?
Magnet is the best minibus in terms of price / quality ratio, I recommend most minibuses to everyone, but not all, so there is still something to grow!