After McDonald's left, the service in all these establishments literally collapsed. Sometimes you wait for your order for 15 minutes, like in a regular cafe. For a fast food chain, it's just sur. Apparently there are no managers on the site. Since your order is hanging on the screens as ready-made, and then you're still waiting for it for a long time. Nonsense.
Food, as in any Mak.the service is excellent, the service is also good, the staff is good, the waiting time really jumps from 5 minutes to 15 (I ordered the same thing), I can't say much about cleanliness, because I took everything with me, I didn't take drinks, burgers sometimes less, sometimes more
I ordered through a vending machine, got an error, the money was withdrawn, there is no receipt. We waited for 40 minutes.
Later we ordered one sauce and waited for 20 minutes.
The order is published 5 minutes before it is ready, then you stand and wait at the pick-up. The tables were dirty, there were a lot of employees, but in fact there was nothing.
Disgusting , a burger with three cutlets looks like one , there are few orders, but the waiting time is long , thank you for apologizing at least, but take the cashier's answer and count it killed. Pita bread is raw , which should not be , I work in catering myself , but the attitude towards customers is terrible . There is no desire to come here anymore
Of course, I understand everything, the workload, but. Not making two rolls and 10 nuggets in 25 minutes is beyond the scope. I am already silent about the fact that at least 20 people were served after me. What is this supposed to mean?
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Николай
Level 6 Local Expert
December 28, 2024
There are few seats, in the city center near the metro, near the shopping center, there are a lot of people, but it is problematic to sit, otherwise everything is on top
The worst poppy in the city. The layout is terrible, wide benches and tables where two people sit, the rest stand. The counters are also scanty, there is really no passage, everything is occupied by self-service kiosks, the tray can be turned out. There are 4 large tables outside, where a crowd of teenagers are sitting in a pile with one Coke. But they just shoved in a poppy and a poppy cafe, well done. Bazaar railway station. By the way, the potatoes were undercooked. I won't come back here and I won't advise anyone
Standard food.
But the service is extremely slow if there are a lot of visitors, so take more staff on shift.
Yes, they work incorrectly with Yandex-deliverers here, being a large organization, they take away payment to couriers for waiting, they note that the order is ready, in fact you wait 15-20 minutes, couriers spend time without additional payment and do not follow other orders.
A chain restaurant with established quality standards. A pass to the toilet using a secret paid code)))) it really surprised me. I have been to many fast food establishments around the world, but I saw this for the first time here)))
The food is delicious, the staff is just a miracle, 10/10, the hall is always clean and pleasant, the service is almost always fast, absolutely always high quality
We were dissatisfied with visiting this cafe on Independence. Not only did they forget about our order (and when they were reminded, they asked for a receipt to find out what we ordered at all ...), the waiting time was 30 minutes, and not all the ingredients were put in the dishes. 1 star.
Everything was delicious, pleasant service, courteous staff, minimum waiting time.Only our neighbors turned out to be uncultured Chinese. They probably don't clean up after themselves. We cleaned up after them.
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Влада Мялик
Level 2 Local Expert
April 12
There are few places compared to the workload, I go there during the daytime, not even in the evening, but there is still such a problem. And dirty tables. Otherwise, it's great, very tasty, the staff is nice, so I go anyway :)
One of the longest resticks in the entire universe: no matter 2 people or 100500, you will wait for an order for at least 20 minutes, while the management does not do anything about it at all. Sometimes there is a crowd, and half of the staff at the "lunch" they say "visitors will wait, it's okay," and the manager (not a specialist in guests) just walked around the hall instead of cooking. And there is no soap and paper in the women's toilet, after informing the manager about this, he and 2 staff began to laugh
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Виктория Бабич
Level 4 Local Expert
October 24, 2024
The place is not bad, the location is convenient, but here is a new menu with donuts.... It is better not to order, but to go to the bakery and buy one delicious donut.
The "genius" chef
it's great that there's an alpha ATM, so there are two more, super went in, took off the cash and bought up the entire menu of the institution🫦
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Бурина Елизавета
Level 6 Local Expert
January 25
I waited more than 15 minutes for an order at the mac breakfast on Saturday, and this was with an empty hall. But the staff in the kitchen had time to quarrel, and very loudly, it was audible through headphones. When people come for a mac breakfast, they most often rush to work after that, and as a result, they receive the order in 20 minutes.
I always liked everything. The quality of service has dropped recently. A person had to wait 5 minutes to take an order at the checkout, he was served with a dissatisfied face. I had to wait 10 minutes for a cheeseburger with French fries at 10 p.m. Well, such a fast food...
Thank you so much for working from Monday morning! You saved our company) Cook 24 burgers and 24 pies in the morning in less than half an hour, definitely a success! Thanks from the whole team❤
The impression is twofold. The hall was not cleaned, we had to remove the tray from the table ourselves to sit down, there were also not very many seats, there were very few of them. The order was waited for almost half an hour! It's too long for an institution like this. As a result, there was not a single napkin on the tray and there were no tubes. But the people next door to us were given an order in 5-7 minutes, with napkins, etc., the woman cleaned everything and wiped the table for them. Apparently we got into an "unlucky hour".
Honestly, I didn't eat here, but even after the rebranding of the institution, everything is also delicious, and just yesterday the staff of this institution literally saved me. I was very sick and first they brought me water, and then they called for medical help. I sincerely express my gratitude for your help and concern.
After McDonald's departure, the service is gradually getting worse and worse. The waiting time in the evening is from 15 minutes, which to me is so very long for fast food. At the same time, you can have time to move to a neighboring business center, order, receive an order and eat.
The poppy is not bad, there are no complaints in the food, sometimes the coffee is bitter unlike other places, but it is problematic with seating, in other places they have done more thoughtfully
A good place to have a snack. Good cuisine. It's a little expensive for a snack.
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Anonymous review
April 23, 2024
Very slowly, you need to constantly check the order as it was assembled, because they may not put items in the receipt. The order is placed that it is ready, but in fact they say wait 5 more minutes. It happens that they confuse takeaway and on the spot. You take it out, it's served on the spot.
WAITING 25 minutes for a cheeseburger is terrible. It just never happened, not in any of the poppies. This is the first time in my life I'm writing a review, but fast food is not a restaurant. Put in more workers, or solve this problem in some other way. I read more reviews, this is often seen here.