It's a great place. A large selection of dishes and drinks. They cook very well. The staff is very polite. There are gifts from the chef, which made me very happy. We are glad that we accidentally wandered into this restaurant. We recommend you to visit.
The service in the establishment is disgusting! The order was delayed, and they also forgot to put in the whole half of the order!! How could you forget the whole half!!! Sent by the second courier! In this case, I asked them to bring it to us right away, and here they delay, in parallel they deliver other orders instead of bringing them to us!!! Disgusting service, the manager is generally irresponsible!! We have a wake, they asked us to come to us right away, and they are also delivering other orders at the same time!!! Shameless!!!
Delivery took almost three hours! They got themselves reviews and ratings, but in fact they are irresponsible!!
The quality of service is excellent, I like the atmosphere, the feeling that I am in Italy, I have not eaten such delicious food yet, now I will only come to Mamma Mia.
A pleasant place. The portions, in my opinion, are even very large. The staff is attentive and responds promptly. Keeps visitors in sight. Such attention was pleasant!
The food is delicious and, most importantly, fresh. The staff was also pleased, attentive, nimble. There is little space on the ground floor, of course, in the children's area everything should be washed better and it is advisable to remove the dangerous slide, especially since it is not fixed, the kids climb on it and all fall.
On the second floor it is so cozy , romantic, nice to have dinner with a girl, there is no unnecessary fuss, in general it is comfortable and delicious
I visited this place for the first time, at first glance, autumn has a cozy and beautiful atmosphere. I booked a table for 3 people on the second floor near the stairs, there was a beautiful view. We arrived at 19:10 and ordered pizza, French fries, pasta arrabiata and chicken breast in rice sauce, lemonade and potato slices. Pizza was brought first, then French fries with lemonade and then pasta. After 5 minutes, they brought chicken breast in sauce with rice. For some reason, the slices were brought 20 minutes later when I finished the pasta. The pasta was very tasty for its price, the pizza Balonaise did not go too far for me, but my sister really liked it. It's a matter of taste for every person. The lemonade was Mango-Passion Fruit and it was good enough, but it feels like something is missing in the end. Then we ordered another pizza, lasagna with homemade lemonade. Of the three, I tried only lemonade, 6/10. It had a slightly strange taste, as if sour at the beginning but sweet at the end and again it feels like something is missing at the end. We ordered tea with 3 desserts. We ordered this when the full boarding of the guests began. Tea was brought 20 minutes after the order, and desserts in 30 minutes for sure. They asked another waiter why it took so long, they said they would bring it now. There was almond cake, tiramisu, and waffle toast with ice cream. The toast was very hot, as we understood the waiter who took our order forgot to punch our desserts or the kitchen just forgot about our order. As a result, we sat there for 38,000. It's cheap enough, depending on how much we ate and for a portion of food. I bet 3/5 because the service is a little lame and you wait a very long time for food to be served.
I do not recommend ordering food through Yandex in this institution. They cook for a long time, those who process orders in Yandex food think too much. I specially make 2 orders with the same dishes, they think that there is duplication and either they can not cook 1, they have to wait. Or it was canceled through Yandex support and the money was not returned for 1 order. And I didn't cancel, I was waiting for the order.
A family-run Italian restaurant with good service and an established audience
The location is convenient: the center of the left bank, the first floor of the Sensata residential complex.
Response to the call: adequate, polite.
Parking is available.
Accessibility for people with disabilities: standard (level entrance).
Security is standard.
The exterior is in the neoclassical/high-tech style (due to the facade of the Sensata LCD).
Letnik: no (?).
Number of floors: 2 floors, stairs.
Wardrobe / hangers: yes.
Format: classic restaurant (postpaid).
Hostess: Yes.
Panoramic windows: yes.
View from the windows: 4/5 (green spaces, restaurant alley on the other side of Turan Ave.).
Decor: Italian style.
Lighting: natural is good (west side), artificial – meets the functionality.
Suitable for insta photos.
Availability and level of play: there is, at the level, with natural light.
Convenience and seating options: tables for 4-10 people.
VIP: it is being clarified.
Menu delivery speed: fast.
Waiter communication: on the level.
Free water or a compliment: there is, including breadsticks with butter and a bread basket.
A variety of menus: Italian cuisine and classics.
Children's menu: yes.
Price level: slightly above average.
Serving: according to the standard.
Cuisine level: excellent; desserts of gastronomic level.
Wine list: yes.
Cleanliness: excellent.
Serving time: standard time (cooking on request).
Music: Italian, moderate volume.
Live music: No.
Cleaning the table / empty dishes: timely.
Restroom: 3 cabins.
The contingent of visitors: the established audience.
Discount: unknown.
Payment: postpaid in cash, non-cash
We love this place. Cozy atmosphere. It's a very cool game room, there's a nice girl sitting there and watching the kids. A very nice girl. And the waiters are very attentive.
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Гаухар Кульсеитова
Level 5 Local Expert
August 11, 2024
Delicious cuisine, cozy atmosphere. They used to visit a lot, then the son grew up and the game room became not so interesting for him anymore
Friendly staff. A very pleasant atmosphere! I was pleased that during our stay the girl performed pleasant non-intrusive melodies on the piano, creating a good mood for everyone present. At the same time, for those who wanted to chat, this music did not bother at all!
The expectation was exactly the one that was announced when accepting the order. Everything was very tasty! We will be happy to come back here again!
The staff is beyond praise. Even though we didn't sit in the restaurant for long, (waiting for a takeaway order)only warm memories remain from two visits. I want to come back again and again. If we visit Nur Sultan again, we will definitely come here. There is a children's corner, 2 floors, live music (I don't know the schedule) and of course pizza :)
The food is tasteless, the administration is in no way, the playground is such that it would be better if it did not exist at all. Eternal mess and chaos. How they scream and swear in the kitchen — you can hear both on the first and second floors. Allah alone knows what the devil is going on there. It's like they're gnawing at each other's throats.
The service is long, although there were only two people in the hall at 16:00. The staff says that because of the deliveries so. Now the place is not the same as before, perhaps because of the change of owners.
The restaurant is very tasty, the service is Great. It's cool that you can order half portions and try a lot of things, and the prices are good for such a kitchen.
The place is just great, the service is at the highest level, the staff is polite, the food is delicious, but they haven't changed the menu for too long (almost since the opening), the food is served "not photogenic" in terms of the fact that it looks decently bad (it's really delicious, but in the restaurant you want to get a restaurant level of food)
We have never ordered food at this place and have never written reviews, but here I want to say. I've never tried such a pizza in my life, just three fatty tortillas, namely fatty ones. It is impossible to believe that not the smallest money is charged for such a kitchen. I do not advise anyone to place an order there, it should be a shame.