Just wasted almost a month at my place. They may not respond to messages for more than a day. During this time, neither transfers nor an appointment at the visa application center were made. And the cherry on the cake was that they wrote that they would not be able to lead us. AFTER A MONTH!
I do not recommend anyone to contact here, it is better to pay extra and get a normal service, and not this attitude and disrespect for the time of customers!