Marco Polo
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35 reviews
March 4
The Marco Polo Hotel is, I think, one of the best!!! Friendly , attentive , helpful staff . The rooms are cozy and clean. Convenient proximity of the elevator . The location of the hotel offers a quiet, family-friendly, secluded holiday. Inside the hotel you can find places and activities for pleasant leisure. The breakfasts feature a varied selection of dishes. The hotel itself provides equipment rental, as well as within easy reach, directly at the ski lift itself, you will find convenient places to rent with friendly staff!!!!
See original · Русский
March 24, 2024
This is a great hotel. Delicious and hearty breakfasts, cozy rooms with comfortable beds and pillows. The room has a bathrobe, slippers, hair dryer, shower gel, shampoo 2 in 1, but there are no shaving accessories, toothbrushes and body milk. There is a storage room with a ski and boot dryer. Exit the hotel to the ski lift and ticket offices to buy a ski pass.
A spa center with a swimming pool is included in the price. For an additional fee.Massages and spa treatments are available for a fee. You can also pay extra in the evening.You can have fun bowling or billiards.
The staff is polite and helpful. They mostly speak Georgian and English, and there are Russian-speaking staff.
The hotel was built in 1988. Most of the rooms have been renovated.
We really enjoyed our vacation here, we will be happy to return.
See original · Русский
February 22
1 star only for the location — it is convenient to go down from the ski room to the ski lift (although you have to climb back up the hill).
The hotel itself is just something with something. At the end of our holidays, my husband and I always stay in premium hotels by the standards of the country where we are located. And this hotel is the worst thing that's ever happened to us.
A snow storm hit during our vacation, after which the road to Russia was closed for several days. On the last day of our stay at this hotel, the road was closed, and we decided to extend our stay here for 1 night. At the reception, we were told that there were no rooms available (well, not if the road was already closed for 4 days at that time and a lot of people couldn't get there for sure), there are rooms at the booking office. We were offered to leave our room at 12 o'clock and check into another room at 3 p.m. Why can't we extend our number is a question that the administrator didn't have an answer to. We also did not receive an answer to the question of her familiarity with the concept of "customer service". We decided to get out of harm's way and not tolerate the boorish attitude for 25 thousand per night.
Then breakfast. They were the same every day of our stay. We tried going to them both at the opening and at the end, the food was always icy. From the choice (if you don't eat questionable sausage and broccoli quality), you can take terrible-smelling scrambled eggs, bacon and vegetables. The pancakes were decent, and the coffee machine made cappuccino without milk. The restaurant itself is small and cold, the windows are old and they blow if you sit next to them.
The rooms. They are very old, although they have been tried to modernize them, for example, to insert flush-mounted doors or installations. But the problem is that the bed, which bends in the center from old age, and the terribly hard mattress, with pillows in which you can feel all the loose sintepon, will not be saved by any visual improvements. The room is also hot and cold, there is no temperature control.
Spa. There is an outdoor lukewarm pool if it is also cool indoors. There are several sun beds and red saddles that take pictures everywhere. There is a hammam and sauna, very small, and there is a crowd in them after the lifts close. But generally passable. Massage is a separate song. The classic one costs 200 lari, for this amount, in the last session, the master simply stroked the skin with an abundance of some kind of oil, for some reason she did something like a "head massage" with the same oil and stained all her hair. During the massage, she did not offer to cover the non-massaged parts of the body with anything, it was very cold. In general, I chose the last available session of the day, and it was clear that the master was tired, but it's just not okay to squat while massaging her hands. Money thrown into the air.
Entertainments. Bowling and billiards are available at the hotel, I don't know the prices, but according to my husband, bowling is like in Moscow. In general, it's not bad, but they don't give you a change of shoes, for example, and they allow children to play without adult supervision — they run around in socks on slippery surfaces, and it's questionable how they hold heavy balls, which is dangerous for everyone who rests there. But the cocktails were not bad, although it was expensive (about 30 GEL per glass).
We will never return to this hotel again, we will not advise anyone, and in general, we advise you all to avoid it if you do not want to get terrible service and quality of the hotel for fabulous money (we had the same 30k per night for a premium room in the European network of Le Meridien in Mauritius).
See original · Русский