Marco Polo
Directions
40 reviews
March 4
The Marco Polo Hotel is, I think, one of the best!!! Friendly , attentive , helpful staff . The rooms are cozy and clean. Convenient proximity of the elevator . The location of the hotel offers a quiet, family-friendly, secluded holiday. Inside the hotel you can find places and activities for pleasant leisure. The breakfasts feature a varied selection of dishes. The hotel itself provides equipment rental, as well as within easy reach, directly at the ski lift itself, you will find convenient places to rent with friendly staff!!!!
See original · Русский
February 22
1 star only for the location — it is convenient to go down from the ski room to the ski lift (although you have to climb back up the hill).
The hotel itself is just something with something. At the end of our holidays, my husband and I always stay in premium hotels by the standards of the country where we are located. And this hotel is the worst thing that's ever happened to us.
A snow storm hit during our vacation, after which the road to Russia was closed for several days. On the last day of our stay at this hotel, the road was closed, and we decided to extend our stay here for 1 night. At the reception, we were told that there were no rooms available (well, not if the road was already closed for 4 days at that time and a lot of people couldn't get there for sure), there are rooms at the booking office. We were offered to leave our room at 12 o'clock and check into another room at 3 p.m. Why can't we extend our number is a question that the administrator didn't have an answer to. We also did not receive an answer to the question of her familiarity with the concept of "customer service". We decided to get out of harm's way and not tolerate the boorish attitude for 25 thousand per night.
Then breakfast. They were the same every day of our stay. We tried going to them both at the opening and at the end, the food was always icy. From the choice (if you don't eat questionable sausage and broccoli quality), you can take terrible-smelling scrambled eggs, bacon and vegetables. The pancakes were decent, and the coffee machine made cappuccino without milk. The restaurant itself is small and cold, the windows are old and they blow if you sit next to them.
The rooms. They are very old, although they have been tried to modernize them, for example, to insert flush-mounted doors or installations. But the problem is that the bed, which bends in the center from old age, and the terribly hard mattress, with pillows in which you can feel all the loose sintepon, will not be saved by any visual improvements. The room is also hot and cold, there is no temperature control.
Spa. There is an outdoor lukewarm pool if it is also cool indoors. There are several sun beds and red saddles that take pictures everywhere. There is a hammam and sauna, very small, and there is a crowd in them after the lifts close. But generally passable. Massage is a separate song. The classic one costs 200 lari, for this amount, in the last session, the master simply stroked the skin with an abundance of some kind of oil, for some reason she did something like a "head massage" with the same oil and stained all her hair. During the massage, she did not offer to cover the non-massaged parts of the body with anything, it was very cold. In general, I chose the last available session of the day, and it was clear that the master was tired, but it's just not okay to squat while massaging her hands. Money thrown into the air.
Entertainments. Bowling and billiards are available at the hotel, I don't know the prices, but according to my husband, bowling is like in Moscow. In general, it's not bad, but they don't give you a change of shoes, for example, and they allow children to play without adult supervision — they run around in socks on slippery surfaces, and it's questionable how they hold heavy balls, which is dangerous for everyone who rests there. But the cocktails were not bad, although it was expensive (about 30 GEL per glass).
We will never return to this hotel again, we will not advise anyone, and in general, we advise you all to avoid it if you do not want to get terrible service and quality of the hotel for fabulous money (we had the same 30k per night for a premium room in the European network of Le Meridien in Mauritius).
See original · Русский
January 1
To begin with, this hotel was positioned as the best in Gudauri, but we stayed at the Gudauri Lodge first and I can say with confidence that everything was much better there!
Well, the location is great, very convenient. The rooms are small, the bathroom is too, there are no buns in the bathroom like body cream, there are no dental babies, in fact, everything that is usually in the top five
The spa pool is cold inside, the sauna is small, and the outdoor pool has cold water; we figured something was broken there.
Massages and wraps from master Olga are great
Now let's move on to the most interesting thing - the restaurant. Well, as if everyone knows that the food in Georgia and Italy is always and everywhere delicious, which cannot be said about the restaurant in Marco Polo
Absolutely everything is tasteless, including the so-called Georgian cuisine.
Khachapuri - which my children refused to eat, saying it wasn't khachapuri
Khachapuri has only one kind, which is nonsense
There is no Khinkali from the word at all
Borscht is served without meat
Ajapsandal - well, kamon, I make it tastier myself
Next - the most interesting thing is the New Year's dinner, for which there were hopes…
And after all, there were reviews from last year, but I thought that the management of the hotel restaurant was reading and making attempts to improve, but as it turned out, no
For 280 euros (one adult and one child), the table was disgusting
The child could not eat any of the presented items, I asked to make macaroni and cheese, the staff ignored my request, but brought some not tasty cakes.
In general, we were given nedohachapuri, dolma, cheeses (there were more or less normal suluguni), vegetable salad and an incomprehensible salad, satsivi, which we didn't even touch, ribs, shish kebab (it's impossible to eat it), fish, and then fruit, there was something else, but it just looked like Fuck off, this is absolutely not about the holiday, and even more so not about the New Year!
I hope management will read my review and do something about it.
Breakfast is the same every day, but that's okay, we didn't have enough pancakes for the child on the menu.
I must say separately about suluguni - well, it tastes a hundred times better in the Moscow market, I don't understand at all where they get tasteless suluguni in Georgia
The waiters walk around with unhappy faces, as if they are being beaten and forced to work here.
Today, only one girl in the restaurant was trying to fix the jambs that were constantly popping in, for which I thank her very much!
The review is not given to complain, but rather for management
And a couple of tips
You can perfectly celebrate the New Year in the lobby with your own food, and you will hear the program anyway.
And we need to go to New Gudauri for lunch/dinner, we liked the Friends restaurant there more.
I added a photo of desserts from the festive New Year's table so that you can understand)))
See original · Русский
