When the place first opened, it was delicious, fast and high-quality. We went there often because we were satisfied with both the price and the quality. But on 07/03/21 we were completely disappointed with everything. We came, made an order, waited for beer for 15 minutes, the salad was brought in 40 minutes, the Malibu was very surprised, it was cut so finely, it is not clear for what purpose either to make the chicken harder to find, or to process stale vegetables... Lemonade and cognac were brought, the cognac glass was dirty, the administrator was called, and the timer was set, well, just on principle, we waited for her after 27 minutes... They brought slightly warm khinkali, and after 10 minutes they brought a clean cognac glass and glasses for lemonade. We refused khinkali, insisted that the service be removed... The administration tried very hard to justify themselves by saying that they had a full landing... But we, as customers, are not interested in this issue at all. I don't recommend it, the place has gone bad
Previously, we went with a large company, everything was fine, now one disappointment: the kebabs are brought in an hour, or even more, and without a skewer! They ordered hitchhikes with them, but did not report... The dishes for the guests are broken, the furniture is stained. Everything that you do not order is carried for a very long time. Unfortunately, the level is very low, the cafe has stopped being a diner!
It was in May, my order was delivered an hour after the order. They brought it cold. I refused to eat and asked to cancel, because I was no longer in the mood to eat this cold food. The occupants brazenly brought plastic dishes. Asking why, they say that they will put it there and that I take it home. I was outraged. She said that I'm not going to eat it at all, let them eat it themselves. They explained that another waiter had taken my order and the cook had to cook another portion. And they couldn't answer the question of why it was icy. The second time was in November. I immediately warned the waiter, he was polite and attentive. The cuisine is generally delicious. But I'm not going there anymore.
It's a good place, I liked it. Grog is not very like compote, but the mulled wine is excellent. Khachapuri is big as it should be, though salty more than necessary
The first time we went, we liked everything.I decided to go a second time and I was severely poisoned.Either wine or mushrooms...but 2 days of torment!
A very atmospheric place! The staff is great! The food is delicious. I recommend. Everything is always fresh.
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926517 Марина
Level 9 Local Expert
May 28, 2023
Apparently, the staff of the waiters has changed. They bring everything late, they are not prompt, they do not know the menu, some dishes on the menu are not available. And it used to be better, atmospheric!
At this rate, they can lose the audience))))))
It's not a bad place, it's clean and tasty, the prices are reasonable.
I would like to express my gratitude to Aruzhan's manager for his responsiveness and kindness.