The store is good. The prices are reasonable. The staff is normal, but sometimes not everyone is working and not at full capacity. There may be queues. Not like in the matryoshka doll on the Central Bank, but nevertheless. A more compact, clean room, but frequent rearrangements of some simple goods around the hall.
There are a lot of goods, almost always the shelves are full of goods, which is a plus and a minus.
The disadvantage is that dairy meat and fish products are poorly contained, it often happens that you buy more than good on time, but in fact it has already turned sour 😔
The store is large, there are a lot of goods and the prices are reasonable. The main disadvantage is the narrow passages, while there are a lot of people and sometimes it is not convenient to walk. There are long queues at the ticket offices, you can stand for half an hour.
Disgusting!
Today I went to the Matryoshka store at 5 Stakhanov Street, chose my purchases and went to the checkout. I was served by a cashier. There is no name on the badge. The cashier gave me the change with the torn bills. I asked to replace the bills, to which the Cashier replied that the bill was torn and the buyer had given them one, they could not replace it, take what you have. The cashier asks his colleague (the cashier is a girl with glasses, her name is not indicated on her badge) if it is possible to give such money to customers. To which a fellow cashier began to be rude to me, addressing me as "You", "I'll leave the workplace now, as soon as I give you, come from here." The cashier interrupted me and tried to prove her case. the cashier stood her ground and raised her voice, she tried to explain why they did not take such money, the reason was banal - other customers would not want to take it. But the store delivers cash collection every day, the bank accepts such money.
This is not acceptable!
What a service! Education is zero, there is a "redneck" working in this store.
I do not recommend this store. We left there in a bad mood!
I'll start with the pros:
-convenient location;
-a good assortment of goods in a small retail space;
-affordable pricing policy.
And now the cons:
-small retail space (with such a passability of customers, crowding is created);
-the guards are too lazy to carry baskets from the ticket offices to the entrance turnstile;
-the entrance turnstile has an extremely inconvenient design;
-due to the small area and wide range of display cases with goods are located very tightly, which creates interference with the movement of customers, besides, in these narrow aisles there are quite often pallets and carts with goods that did not have time to decompose;
-the store's marketers, I do not know for what reason, do not have time to change the price tags on the windows and the product IDs on the scales;
-cash registers, the most painful topic is that the tapes for moving goods do not work; cashiers work sluggishly and indistinctly; at the peak of customer attendance at the store, the cash registers do not work (one or two of the total mass), which causes terrible queues; milk and chemicals are not packed in separate packages; part of the product range is printed on A4 sheets in which the cashier is rummaging around looking for the necessary item (the commodity expert is probably very busy that he cannot enter the nomenclature into the computer, and these leaves are worn to holes, it can be seen that he has been busy for a very long time).
In general, the idea is not bad, but it is necessary to work with the staff and put a competent commodity expert (marketer). Well, it would not hurt to expand the area (I understand that with the current level of salaries and staff hunger, the task is difficult, but why should the buyer suffer from this?). There is a clear lack of a worthy competitor who would not allow loaves to be so relaxed.
I like the matryoshka doll. I visit regularly. I am pleased with the range of goods, not only grocery, but also related. It is very convenient that some types of products can be weighed independently. Piece products are freely available. The prices are affordable.
I used to visit this store regularly, but since yesterday I have become inclined to the Absolute. There were comments on the matryoshka doll, but they were not critical, yesterday was the point. I won't write much, just a comparison: in Absolute terms, the guards ask politely to put on a mask. In a Matryoshka Doll, the collective farm cattle (who earn less per year than I do in a month) shout: "Dear, put on a mask. There is no mask - buy at the checkout!". I don't know where the manager is looking, but the store is turning into a market....
Everything is good, the staff is friendly, the product is of good quality, the assortment is good, prices are lower, prices for some goods are lower, which is nice