The aunt sitting in this exchanger is given the language in order to speak and explain to them, this is your direct responsibility at work.
She ruined my mood...
The exchange rate is good, but the employees are completely unaware of their duties and laws. The exchanger works according to its own rules, they refused to change it for minors. (There were no such problems in other exchangers and banks, after all, there have already been 17 years) I had to connect my grandmother to the process, but her documents did not suit the employee either, she refused to explain the reason. Not only was the exchange refused for no particular reason, but they also yelled at me. I don't know why the employee decided that she had the right to insult an elderly person.Later, the money was exchanged elsewhere, at a more pleasant rate. If nerves and time are dear to you, it is better to bypass this exchanger.
A good course, but the employees are unfriendly.
They came to visit according to an internal document, they do not change the currency.
The border service missed it, so I have no right to change the currency. Nonsense. There are no such problems in other exchange offices.