A great store, but sometimes the delivery of goods takes a very long time... personally, I stood and waited for 10 minutes for the manager who issues the goods (paid, but no one was there), the sales department (managers come up to put an order on the card and disappear, I think it would be nicer if they spent up to the cash register and up to the delivery of the goods)
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Аделия Карпухина
Level 7 Local Expert
April 11, 2024
Great hardware store!
Attentive staff!
Everything is at the highest level 🔥
A great home appliance store! Residents of the remote residential district of Zhagalau now do not need to go to the center! Plus there are ATMs and coffee shops! As well as small shops with various small things!
A great store with a wide range of products. It is worth noting the loyalty of the management and sales managers both in the case of purchase and in the case of return / exchange of goods. Tested on personal experience.
Overall, I am happy with everything, the staff is really trying to help. But it takes a very long time to make a refund and there is an absolute lack of communication inside.
Great store!Competitors are resting on the sidelines!The quality of the product is excellent, the service is excellent and the delivery is super fast!There are Promotions and gifts!I advise everyone!
I worked there. To be honest, I really liked it. The atmosphere itself, the guys who work there, do an excellent job with their immediate responsibilities. The staff is friendly, the climate in the room is also set up, the administration is friendly. The arrangement of all equipment is rational. The store is large, it is very convenient, a large selection of goods, I advise everyone!
A dream, it just sucks. Where they get so much overdue and just spoiled products, and at the same time nothing happens to them for it, remains a mystery!
A large assortment, but poor service on the ground floor. The feeling that the consultants are doing a favor. When asked to find out if another store in the city is open on Sunday, they replied that they were looking on the site... No comments. They left without buying...
Hello! The store is spacious, beautiful, BUT EVERYTHING IS CROSSED OUT BY the "service" - INCOMPETENCE AND RUDENESS!
I ordered the product in the online store, they called me back from the call center that the product was booked and you can pick it up. To clarify, I called back to this store, where I was confirmed that my order was READY!
However, upon arrival at the store from the other side of the city, different sellers occupied 2 floors. As a result, it turned out that there was no product! The guy politely offered me to choose something in return, but I refused, because there was no time to choose.
And here we had to expect a refund of the paid bonuses. In total, more than an hour has passed since staying in the store, nerves were on edge from such negligence of the seller, who claimed on the phone that the order was ready! There was a guy sitting next to the cashier (I saw only the name Askhat on the badge), who got into the conversation (I asked the cashier to hurry up or let me go, because everything was arranged) and argued in a boorish tone to me about the correctness of the employees and internal rules!
I lost more than an hour, well, you took a statement and a copy of the document from me, so let me go, you will return the bonuses anyway, no, it was necessary to detain the client until the last and even be rude!!!
After that, I bought in a Dream in Asia Park and on 14 Aman Street, where the service is polite and fast!