Medicana Avcilar Hospital
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Cami Sokak
89 m
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11 reviews
March 9
I have been a customer of Medicana Avcılar Medical Aesthetics for more than 6 years. However, due to the unprofessional, rude and sarcastic style of “Berfin Hanım”, one of the aesthetic unit employees, I decided not to come here again after completing my remaining sessions.
Although I did not receive any written or verbal information about the duration of the contract, Ms. Berfin arbitrarily tried to cancel my rights by saying, “We tried to help you, but the period has become too long.” Ms. Berfin could not manage the process and tried to victimize me. As if that wasn't enough, without any information, without talking to me, taking a decision entirely on his own initiative, he wrote via WhatsApp, “We tried to help you, but the time has gone too long.” He writes to me without any information, “We gave you time”.
If he was really trying to help, why was there no information given to me from the beginning of the process? How can a critical decision such as revoking my rights be taken without discussing it with the customer, without being notified and without an official explanation? This is a completely arbitrary decision and a management approach that is far from professionalism.
I have contacted both by phone and WhatsApp to resolve the issue, but I have not received an official response to any of the questions I have asked. Ms. Berfin preferred to respond with a sarcastic, condescending and uninterested style instead of making an official statement. Instead of creating solutions, he tried to intimidate the customer by constantly going on the defensive.
I have made it clear many times over the phone, WhatsApp and face-to-face that I would like to meet with senior management in order not to be further involved in this style. However, when I went to the branch the next day, he tried to prevent me from meeting with senior management by saying, “You need to talk to me first”. Even though we were talking on the phone and WhatsApp, he wanted to distract me more. Although I said, ”We have already talked to you, I want to meet with the top management now," I was forced to repeat my request many times, and only when I persistently forced it, I was referred to the top management.
Also, although I said that I was not informed in the correspondence, “Everyone knows, how can you not know?" he used condescending expressions, saying, and when I said on the phone that I would exercise my legal right, he said, “You have a signature on the contract, you can't exercise your legal right." he has taken an approach that is completely wrong and ignores customer rights. “It does not concern me before, I am talking for the moment." by saying that, he did not even make the slightest effort to offer any help or solution to my victimization.
If I wanted to deal with this level of style, I would not go to a corporate place like Medicana, but to an under-stairs beauty center. It does not suit Medicana at all to be dealing with an employee who does not offer me an official explanation, does not give a clear answer to any questions I ask, and speaks to the customer in a sarcastic and sarcastic tone.
I will no longer prefer this center due to Ms. Berfin's indifferent and negative attitude. If you care about customer satisfaction, you should review your employees who manage processes incorrectly and arbitrarily, humiliate the customer and create victimization instead of solving problems!
(WhatsApp messages are available)
See original · Türkçe
January 31
Overall, it is a good hospital. The employees seem happy. I hope they are. We have not faced any difficulties until today. The doctors we applied to were also interested. We will give birth in this hospital soon. I hope we won't regret it.
See original · Türkçe
March 12
If you have the possibility of a compulsory hospital, it will be useful for you to go to a better hospital. There is no hospital in the immediate vicinity where you can get very high-quality services
See original · Türkçe