Meganet's disgusting connection ... tech support does not work ... the Internet works every other day ... in the 21st century, of such quality as tech support and the company's Internet connection itself, Meganet says that we urgently need to look for another provider ... very much regretted that we even contacted this company.. the price is still the most expensive in comparison ... I do not advise having such a provider
Excellent Internet service provider.
Stable speed, low ping, periodic improvements within the network.
Technical support is always in touch and responds quickly to all requests.
Meganet - will save the Internet in Kazakhstan.
I've been using this provider for 2 months, I'm happy with everything!
Ping to the Almaty servers takes 2ms, even though I am connected via Wi-Fi, the Internet speed is 300 Mbps, although my tariff is 200 Mbps.
In general, if it is possible to connect Meganet, connect it, you will not regret it.
the internet is working well.
but here's the service and feedback, I haven't seen that yet.
On average, it takes about an hour to get through to Srevis. I called several times.
It takes more than 1 day to respond to a request via vacap.
this is, of course, very bad.
if it would be possible to put 0, I would put 0.
Meganet, improve the service and feedback.
The Internet is gone. We tried off on. Didn't work. I called tech support. I got through right away. She explained the situation. Everything has been decided. The Internet has appeared. Thanks a lot to Manager Madiyar for his help! (4 stars so far for the fact that sometimes the Internet still hangs.)
Terrible provider! If it were minus 5 🌟, I would put a minus. Operators respond according to templates, it is impossible to get through.The Internet is constantly disappearing if it rains or snows, there are always some kind of accidents. They do not want to eliminate, they are lying that there is no access to their equipment. So why put your equipment where you don't have access later? Just to charge money for connection and subscription fees, and they are not interested in how the Internet works and whether it works at all. We regretted that we fell for advertising... For the departure of their specialists, they charge at least half an hour of work, even if it was only 10-15 minutes and not a small amount of money!!! Every month it is an expensive pleasure to cause, and more often the reasons for the lack of Internet are their fault! A complete deception! Do not use their services, it is better to find an alternative replacement!
The quality of the meganet is normal, and the speed is good, the conditions are also excellent, the service is fast, literally after registration, they connected the next day
Terrible service can't solve the problem
The Internet and television are gone
I wrote in support
They said go to such a site and configure the router
The retinues do not ship more than one
They say they can send a master, but you have to pay for it
The Internet disappears sometimes for no apparent reason. Yesterday we spent half a day trying to get through to the support service. 30 minutes on the line - there is no answer. They wrote to all available phones, in some places they answered after 8 (!!!) hours. They made an application, told me to wait for the team. Two days have passed, there is no brigade. This is the bottom, guys, to work like this nowadays. Do you have one brigade for the whole city?
After a year and a half of use, I was already tired of communicating with the technical support service. The Internet constantly crashes, a team arrives at least once a month, fixes a malfunction on the optics and then everything disappears again, only after 2-4 days they arrive, eliminate, etc. In short, a vicious circle, they can't seem to do everything right so that everything works and meets the bloated advertising. Even when everything seems to be fine, the TV is constantly hanging, the speed at a rate of 500mB barely shakes 100. Very bad!!!!!!!
Terrible provider. It is the most expensive tariff for a private house. At first, the Internet worked fine, then there were constant failures, accidents, I have not had Internet for more than a week. I called tech support, they endlessly create their own meaningless applications, for several days they promised to send the master to the house, but no one came. If it were possible to swear here, then I would list all the obscene words in this review
I don't recommend it, it totally sucks..I'll be giving up their services soon.The Internet doesn't catch the word at all, it's not really possible to get through to the operators.In short, it's a pity that I got involved..
I applied for connection, the manager contacted me and wanted to connect the apartment tariff since I live in an apartment, but I was told that the apartment tariff is only for residential complexes from 40 apartments.and we have a two - storey Soviet house , and as if the question does not fit these criteria .why is there no such information on the site?the manager says you have submitted an application on the website.we contacted you and provided this information.and then I read the reviews and I think it's good that I didn't connect, it looks like a terrible office
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Anonymous review
September 30, 2023
Greetings to all, I use the Meganet for more than six months, I connected fiber to a private house, the speed was promised 100mbs, but not always like this , I don 't play games only the Internet and satellite TV through it . The masters who conducted and settled everything did perfectly . But somewhere in two months something was changed and it did not work for a day , but the support seemed to help, but since the morning of 09/29/2023 there is no Internet, I was told that everything is normal , but in fact it is not so they said that they handed over the application to the specialists and queued today Saturday, then Sunday, this weekend there is no Internet for three days, who will reimburse me for this if there is no service due to your fault, then it serves you. So you lose your authority , you could appoint a duty brigade . Oh, it's a pity, it's a pity.
I say everything in fact. Set the speed to 500mb/s. The Internet flies simply! The speed is frenzied. The price for such a speed is 9900tg, which I think is quite acceptable in our time. KotakTelecom is not even breathing next to this provider. There were no sagging and disappearing of the Internet for 4 months! From a 5-point scale, I estimate 5 c + points. The modem was also purchased from Meganet. I recommend the provider to everyone because it is the best in Kazakhstan! Tested personally by me and many of my friends who have connected and have not regretted. There is a very convenient application for Meganet, you can change the tariff, top up your account with a tariff and even borrow for 3 days in case of a shortage of payment on the day of payment.
In a private house, this is certainly better than adsl. But, it is constantly blown away by the wind and does not work for several days.
Unfortunately, there is no choice
Terrible provider! I brought fiber optic to a private house, 500mb/sec. But the Internet never supports this speed. TV is also constantly failing! Until then.I can't get through to support! It's just a nightmare. There is a personal account in the application, but never there! never!they do not notify about problems on the line or about planned work.I will change the provider
Disgusting service. Tech support is dead. The WhatsApp is not visible. There is no feedback. The Internet is breathing hard. Guys, don't fall for the ads. Look for another operator. I regret contacting MEGANET!!!
Consistently, once a day, the Internet disappears for 2-3 hours. You can call tech support only once a month and then if you're lucky, usually there are 10 people in the queue and when it reaches you, the call is simply reset.
We paid everything on time, however, the Internet was not connected. We have been unable to reach the support service for the second day. From different rooms. They put on the queue after 4 waiting people, and after 3 minutes of waiting, the connection simply breaks off. And so, several times already. Whatsapp support is not responding, messages are not being viewed. The numbers on the links? By tatsap? In the cabinet in the application ? No one is answering.
What happened? They used to work without complaints. And they answered right away ??
We'll go to the office tomorrow. Since the payment was accepted and there is no Internet. It's very unpleasant.
If someone has an alternative, never connect to Meganet!! The Internet is turned off about once a month, for technical reasons, the speed is good.Television is disgusting! There are just no words! Almost every Saturday or (and) Sunday is closed! At exactly 12:00 on January 1, a number of channels were turned off, while the payment is taken in full! If we abandon this Internet provider now, who will refund the money for the connection! 53000
Terrible customer service. Problems for the second day in a row. There is no Internet connection. There are no notifications, no apologies, and I can't get through to tech support. Will someone make up for the downtime?
I have this provider both in the office and at home, so now there is no Internet at all.
The best Internet operator is polite and responsive staff, we are very happy to be their subscriber, everything is always prompt and on time, and generally works better than Meganet
I've been using Meganet for two years. Sometimes the Internet disappears. I've never been able to get through. The robot says that you are in queue 115, for example, waiting, the numbers decrease, but about 20 the call is disrupted. I tried it again, more than once. Uselessly. I think it's time to change the provider...
It is necessary to put 5 stars for the sake of ALLAH, BUT after the interview the next day my brother was told that he was tried in 2007 according to the SB, but he meanwhile served in the FARC because of this, he would have brought the SB to the administration for knowing false information..., and so according to his brother, the persanal are very friendly, especially the girl on the ERKE estate is VERY LITTLE HE KNOWS HIS BUSINESS... GOOD LUCK TO ALL AND KARENY GROWTH ....!
There has been no Internet for the fifth day. It is impossible to reach the support service, you wait for your turn for 20 minutes and then for some reason the call breaks down. I have to call for several hours and every time there is a new excuse. Then technical work for a day, then tomorrow everything will be fine, then at 12 a.m. there will be a reboot and everything will work.
For the second day, we are not able to weld the torn optics on the route, we sit without the Internet. A smart home, a video surveillance system, and a home server have been installed. You can't get enough support, they answer for half an hour, they don't pick up the phone. I duplicate the review on social networks.
Surprisingly, there is so much negativity about this provider on the Internet. I decided to try it on my own skin and put the Internet optics in a private house. It's been worth it for a month and I can only say one thing, in May it turns out that you can download 30GB in 15 minutes and play with ping 80 and it works stably, tfyu tfyu without failures..... In general, I am satisfied and refused kazaktelekom..... I play, watch 4k movies and much more, everyone is sitting at home on it and it is not even noticeable that there are a lot of people....
The service is disgusting, the technical support is not competent, it is impossible to get through, you can even call continuously for an hour, but no one will answer.
I definitely don't advise anyone.
I am not very happy with the service of this provider. They didn't really help me with setting up the router (they yelled themselves) and don't answer my questions... But there is one advantage - I now have a fast and stable Internet connection. They installed fiber optics in my private house and now I can watch videos and play online games without delays and failures.
This is a tin, not a provider. I haven't seen this for a very, very long time (and in different cities and countries). The staff is completely incompetent. A personal manager can only talk beautifully and promise, but in fact do nothing. The level of qualification and knowledge of technical support can be compared with an ordinary user. They have not been able to connect to the Internet for a week, despite the fact that I have already done and configured everything on my own. They cannot change the parameters and subscriber data in their program. The personal manager does not pick up the phone, technical support sends it to him, a vicious circle. The main thing is that the contract and the bill for payment were drawn up in half an hour. And the saddest thing is, no one tells the phone number or email of the managers. I think it might be worth going to their office and talking to their superiors there. One point is for rumors that the quality of communication is good (according to neighbors' conversations). Although the assessment of the connection is rather a subjective quality. But the quality of service tends to zero.
Good afternoon! The numbers of those sub-accounts do not exist. In connection with the departure, I did not pay for two months. I came back and wanted to pay, but I have -14000 in my account. It turns out that I have been writing off missing money for these two months? And to start using it, do I need to pay for 3 months? Although you turned off my Internet for 2 months.
It is impossible to contact anyone
Disgusting provider.
I don't advise anyone.
It is better to buy a 4g router from a mobile operator than to use it.
Repeated calls to technical support. Managers are constantly busy and never call back. A technical specialist cannot solve 90% of the questions, and only he answers the phone.
If you want to spend time and money and get a lump of butter, then you are here.
The last case is this: I paid for the Internet on the 30th, 20th (after 20 days it was turned off for me). They write that you need to pay.
I'm calling, managers don't answer at night, technical support can't connect the Internet.
They ask you to wait and call in the morning or put money in and then deal with the manager, who, as practice shows, do not respond to past incidents.
Even in the stalls at the train station, the service is better.
I can't get through, they answer in Whatsapp for three days. I can't find out if there is an elementary connection in my area., they just don't answer.
I fell for the advertisement , I connected it .
I gave a lot of money and it snowed, their equipment froze, and they say wait for the snow to melt.
And what should I do now???
The Internet did not work for almost a day. To be precise, it is exactly 23 hours.
When asked about recalculating the cost of services, the company refused.
The guys work in an original way...
They do not answer calls during regular working hours, it feels like they have their own free schedule. Why leave support numbers if none of the specified numbers are responding?
They called in the morning, and everything was connected at lunch.
We didn't expect it ourselves.
The speed is consistent.
Goodbye kazaktelecom
05.12.23