Mercure Almaty City Center
307 reviews
October 5, 2024
Beautiful rooms, friendly staff
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December 9, 2023
A great hotel. Super location. Good value for money.
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3
November 25, 2023
Participated in the conference.Everything is very convenient and accessible, friendly staff.
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June 29, 2023
An excellent guest house that meets all international standards. Varied, delicious breakfasts. If you are on a business trip, do not forget to take the documents confirming it and you will not have to pay city tax.
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June 27, 2024
I didn't get enough compliments from the hotel on my birthday) otherwise everything is not bad
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August 2, 2024
Everything is fine, but it's expensive.
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November 20, 2021
Autumn is a good Hotel ,
The prices are more or less adequate
Clean, cozy, service level
The food is great
I'll say it again about cleanliness
The location is excellent
Nearby shopping malls Arbat canteens restaurants
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1
March 31, 2024
Nice hotel! Clean, beautiful, polite staff. The breakfast buffet is very tasty.
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February 10, 2023
The rooms are nice, the staff is polite, there is no mini-bar, but there is a kettle in the room, tea, everything is free. It's a little cold in winter, the split system can't cope, you have to set it at 30 degrees. The breakfasts are on the level, I really liked it
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2
July 21, 2024
Everything is fine, spa class, Jacuzzi, saunas, etc.
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March 24, 2023
The rooms are decorated with pastel colors with ethnic ornaments.
The rooms have a bathrobe, slippers, and hygiene products.
The rooms overlook both the street and the courtyard.
The breakfasts are European, not a strong variety, but generally good
Downstairs there is a bar and a cozy cafe, it is convenient to hold short negotiations.
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1
December 13, 2023
Wonderful hotel, excellent breakfasts and attentive staff
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March 23, 2023
Very mediocre service, you have to ask for everything several times. They charged us a fee for accommodation, explaining that it is charged throughout Alma-Ata, although no fee had to be paid at the neighboring hotel, information about the fee when booking a room is not available.
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February 24, 2023
The location is very convenient!Everything is clean and tidy, and breakfast and lunch are great!Everything is very tasty!!!
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January 29, 2022
The hotel is just wonderful. The excellent sound insulation is amazing. But the most advantageous advantage is the location. You can go out at any time, and you will always find yourself in the very center of life: there are a lot of different cafes around, life is in full swing. The transport accessibility is very good: trolleybus 5 and 6, bus 12 to Medeo, etc.
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May 28, 2022
We were at one o'clock. Everything is beautiful, but…
The massage was done badly. Different people feel bad in different ways.
Personally, they massaged my legs for a very long time, usually, but they pressed my back painfully and did not massage further. She left with pain, although there was still time until the end of the massage, 75 were done in 90 minutes, but the whole salon could not calculate the time of entry and exit.
Another client was made more fun. We took it to traditional Thai, opened the instructions / book on massage and tried to do as it says in the book.
Result: very painful afterwards and wasted time/money
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1
July 20, 2024
I was not in the rooms themselves, as I came to a meeting that took place in the lobby of the hotel. The hotel is new. The staff is polite and diligent.
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December 8, 2021
A great hotel. The rooms are spacious. The bed linen is new. Panoramic windows. It is located near the Arbat. On the 11th floor of the SPA. The staff is polite. It is a pleasure to relax in such a hotel.
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January 11, 2022
My favorite hotel. Already tired, but still loved. Excellent location. Excellent service. Clean. Breakfasts with a large selection. Parking in the basement.
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2
October 15, 2023
Too expensive for such a hotel. For comparison - in Voronezh exactly the same with absolutely the same breakfast - 6500 per day.
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June 29, 2024
The rooms are excellent, there is a spa, saunas, Jacuzzi
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March 15, 2024
The best hotel in the city!!!!! I will definitely come back again🙌🏻
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2
1
June 14, 2023
Everything is fine in this hotel, which operates under the well-known brand of the largest international hotel chain, except for employees stealing guests' belongings! and the management that allows this
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November 9, 2022
Mercury is Mercury! The room is cozy, the towels are new, the rooftop spa with view pools is brilliant! There is an electric fireplace in the hall. I don't remember breakfast, it didn't stand out.
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August 27, 2024
Terrible service in the restaurant.
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January 25, 2023
The place is simply gorgeous, I advise everyone. And the location is convenient. And the staff is very attentive.
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3
March 29, 2023
Clean, cozy. Delicious breakfast. Lucky with the view from the window. But for some reason the TV did not work and it was never fixed.
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October 20, 2023
A very beautiful building.the interior of the building is cozy and comfortable.
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3
November 26, 2024
A great hotel.
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December 4, 2022
Everything is fine except for the underground Parking exit only to Zheltoksan street! It is advisable to make a trip to Ablaikhan street
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1
November 23, 2021
An excellent brand hotel in the most convenient location of the city. Initially, everything was created for 5+, but covid and the lack of guests complicated the task of maintaining a high level of the hotel. But the guys are holding on, well done!
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August 10, 2023
Everything is good, high-quality. A solid four! Which is exactly what the hotel is
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October 31, 2022
Good price/quality ratio, location. In principle, decent breakfasts, clean.
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January 18, 2024
Excellent hotel, excellent service. 5 points.
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April 20, 2023
Excellent location. Friendly staff. Good breakfasts.
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1
April 8, 2024
Services, staff, atmosphere-everything is at the highest level!
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January 8, 2023
Excellent spa on the 11th floor. The territory of excellent rest and high-quality massage.
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3
July 6, 2022
Everything was fine, but it started badly. The room was not cleaned, there were a lot of other people's hair in the bed and on the floor....women's!! They asked to remove it, but it didn't work out. They changed the number. The TV didn't work well, sometimes it didn't work at all for 3 days, the Internet is a disaster. In principle, it is not fatal, but I will not repeat it voluntarily.
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2
March 29, 2024
A good hotel, but over time it became expensive, despite the fact that everything was outdated
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November 24, 2024
😍🔥The hotel is gorgeous
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March 25, 2023
A good and inexpensive spa, I really liked the foot massage
There is a pleasant interior inside
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2
August 28, 2021
Comfortable and clean, good staff at the hotel!There is parking!Good location, everything is nearby!My friends really liked it! Thanks!
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2
April 27, 2024
Comfortable conference room, sturdy chairs.
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2
January 5, 2023
Great rooms. Clear. Excellent staff. The breakfasts are good. The buffet.
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3
March 25, 2024
A good hotel, it would be even higher if it didn't have a price.
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March 28, 2023
It's excellent for a four-star hotel, especially for a five for breakfast.
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October 7, 2024
Kitchen for 10 out of 5
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1
November 16, 2021
Everything is very good, at the required level.
You can come and check in safely, all standards are met.
The building was built by Italians, the materials and quality are very high.
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1
February 8, 2024
Thank you for the friendly welcome.I liked everything very much
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April 2, 2024
It's a great place. Everything is on the level.
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