A great hardware store. The store is small, but the catalog of construction tools is large) Near the MKAD, it is convenient to get by car. The prices are pleasant. Only here I found a mesh for a sandblasting sieve at retail of 1 meter. I recommend.
I would like to express my gratitude to the employees Anastasia and Alyona in the office for their patience and individual approach to customers!
Also, I sincerely thank the Complaint department for accepting the unsuitable product! Thank you very much!
We have been working with this company for a long time, it is nice to see how they are developing.
But the problem is the frequent change of managers, which greatly affects the quality of service. Sometimes no one pays attention when you're waiting for service. Sometimes everyone just refuses to serve if your manager is not there.
It also pisses me off that it takes a VERY long time to collect orders in the warehouse. Well, after receiving another eye, you need to check for the received goods.
There is often a defective or incomplete product in its original packaging. But you can always exchange it. It's good that they're going to a meeting in this.
Among the advantages are low prices, the work of individual experienced managers and convenience in location.
A great store. You can also buy one baby doll and collect accessories for the whole house. The company does not operate as a classic store. Experts will tell you, samples are available, there will definitely be no problems with the choice.
A good company, the prices are not bad, the accessories of the average price category correspond to the price.
The service is fast both in cash and by bank transfer. It can be reserved over the phone or the Internet.
The assortment is good, the managers are all good, but the guys in the warehouse can be more friendly, and not walk around with indifferently tired faces) If you don't like the job, change it, you can't do anything else - work conscientiously.
A very unpleasant experience working with this store:
I ordered through an online store, an order in the amount of more than 150 rubles, indicated in the notes to the order that delivery was AFTER 6 PM.
On the day of delivery, at 2 p.m., the courier called and was very upset when I said that I would not be able to accept delivery now, but only after 18:00, but in the end the courier agreed. When the order was delivered, the positions were mixed up (due to the fault of the store), of course I did not accept it.
The next day they called me back, apologized and rescheduled the delivery to another day, I AGAIN clarified that I would be able to accept delivery after 18:00. On the day of delivery, the same courier calls and again offers delivery at 11 a.m. and simply REFUSES to deliver after 18:00. I contact the store, they swear they will still bring the order today after 18:00. And....... They do NOT bring it, and they do not even call to warn about it (i.e. from 18:00 to 21:00 I sat and waited, and the courier and office phones are unavailable).
The next day, there were a lot of useless apologies again, but at least we were able to bring the order the third time.
The result: 3 lost days and a little nerves. Think carefully before contacting them.
I bought hinges for the locker, everything works well. Only it is difficult to find this store, there you have to go through the barrier to the courtyard and enter the building opposite. The warehouse is also in this courtyard, I got lost there for the first time.
A good online store and a lot of things to choose from.
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Сергей Б.
Level 10 Local Expert
August 30, 2023
The first time I did not immediately find a sales office. The office has a showroom and samples of all kinds of accessories. It wasn't crowded for my visit, so the sales consultant quickly let me go. By the time I got to the warehouse with the receipt, the goods were already packed.
Not bad. Some accessories can only be obtained from them. Recommend. But I do not take the goods on myself, since there is a big price difference between discounts and the regular price.
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034 03
Level 14 Local Expert
February 16, 2022
Excellent store, wide range, cash and non-cash payment, courteous staff, Parking, convenient to come to buy everything you need.
Well... We need to do a little bit of customer service. The level of "waiting". Sorry. Clearly the management is trying (judging by the site). I recommend: buy a "mystery shopper" and look through the customer's eyes at the quality of customer service. Don't thank me for the advice) I wish you to become the best.
A large selection of any furniture accessories. The friendly staff will tell you everything and help you choose. All images are presented live on the stands.
A good store, a large range of accessories, reasonable prices. If you call in advance, the order will be collected by the right time and you will not have to wait for the issue at all, paid, picked up, left. Polite staff, they know their business. The warehouse is nearby, there is Parking.