I came by to certify my passport in advance. I was prompted to do this by the Iom staff. We were greeted well, friendly, prompted and gave questionnaires with us to prepare in advance. The territory is beautiful,
Very nice and friendly employees, starting from the security guard and ending with the doctors of the MTZ polyclinic, where they are sent to undergo a medical examination themselves. Everything is clear, fast and to the point (it took only 2 hours from entering here to leaving the clinic after a medical examination).
After passing the medical examination at Stakhanovskaya 10, there are no questions at the MTZ polyclinic-everyone helps, oversees, doctors and treatment staff are polite and without problems. But with the reception and on Gorny Lane 3, where you apply first of all for payment and receipt of documents for a medical examination, there are problems and precedent inconsistencies.On the phone to set the date of the visit to the center, I ran into an impudent hillbilly named Veronica or Vera-who, in an unprecedented and brazenly businesslike tone, asked inappropriate questions about my visa and also took the liberty to reproach me about the late date of contacting the center, the person puts you in the position of the guilty and takes on the role of educatorwhich she has no right and is not allowed to do. All the other operators I contacted before were very polite and helpful. Upon arrival at the center and introducing himself, the guard (a man of about 60 years old) began to stupefy with blunt questions -"Why are you here and about what?" instead of explaining that it is only necessary to fill out certain forms that are filled out according to the accepted procedure and without other options. That is, you also have to tell him what is already known to everyone in advance and goes according to a well-established procedure. After that, without any explanation for what, the person in the hall with the camera said -"I have to take a picture of you " - You will have to lie in the next world! So feel free to defend your rights and send these boors in plain text so that these service people help you and make the procedure of visiting this institution comfortable-because you pay a lot of money for it!
There are no questions about the professionalism of the people employed in this organization. However, it remains a mystery why the organization at the United Nations, as well as offering very low prices for its services, huddles in extremely modest premises with not the most convenient transport accessibility.
They called all day, no one picks up the phone, sometimes the fax turns on, there is no information about the organization at all. Question: Does the organization exist? And are there dead souls working there??