Международный банк Таджикистана, головной офис
39 reviews
January 16
I issued a card for making purchases on foreign websites and paying for trips around Europe. I managed to use it once when I booked a hotel on <url>. I tried to buy tickets to the Budapest Opera online, but it was unsuccessful. I am not receiving an SMS code to confirm the payment. After several attempts and multiple logins to the mobile bank, the application failed: the bank's application does not recognize the PIN code and offers to register again. You need to enter your passport number. And then you start thinking: whether to share this data with anyone is unknown. There is no 24/7 customer support in fact. I'm terrified, but what if the card starts to fail when I'm abroad!!! If I had known in advance, I would never have issued a card to this bank.(((
See original · Русский
7
5
May 9
Everything is fine, I've been using it in Dubai for a month now, both in dirhams and dollars, I pay, transfer rubles from T-bank, the money drops instantly, the commission is pennies. Round-the-clock support, the nologovaya confirmed that I have created a card. SMS messages are sent to the Russian Federation number all at once, without brakes, the application too. I read the reviews below here, I got hooked on panic and was afraid to make money. There are no problems, I recommend it.
See original · Русский
February 8
God forbid you will have an unusual situation, like a write-off for one amount, when the merchant claims to have charged you another. And it will return another one. And you will need to return the rest. Support will freeze you for days. At best, you will get a reply once a day that doesn't fit. And when you ask when the problem will be solved, you will be stunned by the requirement to give your full name and card number, as if you are being seen for the first time. More than 1,000 euros are frozen in the account, and part of the amount has not been refunded. Support doesn't care
See original · Русский
5
April 15
I bought an IBT24 card in Russia.
I tried to get a transfer from the EU for the product. No matter which bank the buyer went to, they refused everywhere - there are no SWIFt transfers to Tajikistan. An absolutely meaningless VISA is expensive. I do not recommend buying such a card. You will not open either Pay Pal or App Pay or anything at all. You don't need a card for anything at all. Almost 30 thousand is just a waste.
See original · Русский
3
December 26, 2024
It is impossible to get help in solving the problem - they offered to take a screenshot in telegram, which accepts messages only from premium users, then they offered to call their support number, which simply ends the call after transferring to the operator. In the chat, I asked to call the manager, after that the chat was simply completed...
See original · Русский
7
February 16
Don't spend money on getting a card from them. If your payment goes wrong, the money will be charged twice and no one will refund anything. Since September, it has not been possible to refund money from deposit gas stations in Iceland, and this is not a single example. Support is not working at all! Every day everything is new: full name, card number, phone number, what's the problem
See original · Русский
2
February 15
I've been using this bank for a year and I'm very satisfied. Online support is provided promptly. I have never had any difficulties paying abroad.
See original · Русский
4
December 31, 2024
I can't pay with this card at all, I just don't receive an SMS to confirm the payment. Support is not answering the phone. It turns out that I shouldn't have bought this card for a lot of money.
See original · Русский
5
April 30
Do not contact this bank! I was making a transfer from rubles to VTN, so it all went through their bank, which still hasn't sent me the crypt.
See original · Русский
February 11
Fraudsters withdraw money from the card without any confirmation via SMS and other things. Technical support does not solve these issues in any way. What is the point of such a bank if it is absolutely unreliable and money cannot be kept there?
I wrote a statement that money was withdrawn from the card, they replied - wait 90 days from the moment of submitting the application, 90 days have passed, no changes. They didn't do anything during that time, they just took their time. I have never seen such banks in my life.
See original · Русский
4
1
March 7, 2024
1) Outgoing SWIFT is not provided in the bank
2) The mobile banking app barely works, there is no regular online banking. In mobile, there are "technical works" every now and then during which one or the other function does not work.
3) SMS messages for making purchases are not consistently received. The bank refers to technical work and asks to register in a telegram bot, which is almost impossible to do without help in their office due to the inadequacy of this bot. To the question when those will end. works and SMS messages will start coming, they reply "we can't answer". To the question "how long has it been out of service?" they answer "we don't know, more than a month" (January 2024).
When calling technical support, the operator could not understand what 3D-Secure is (the basic technology of any bank for online payment) and the language barrier has nothing to do with it. To many questions, the operator's answer is the same in the spirit of "unfortunately, I do not know this information."
See original · Русский
10
2
October 11, 2024
Never use this bank!
They blocked the card, left a phone number that does not answer 24/7!
I stayed at the gas station in the evening without money, without gasoline, with nothing to pay for the hotel, they respond in the chat once a day - after 5-6 hours. We are ready to unlock the card only in a few days!
Do whatever you want!
See original · Русский
17
2
October 23, 2024
The advantages are the bot in the telegram, the support is there. The convenient OSON currency purchase application. Cons - there was a failure when receiving cash at an ATM - another 20% was withdrawn from the top. They don't want to investigate IBT, they write - he agreed to a percentage. They just don't want or can't work in such situations.
See original · Русский
8
1
July 20, 2024
I have been using this bank's card for a long time and everything is fine: a good exchange rate and everything is in Russian, which is very convenient.
See original · Русский
3
3
September 18, 2024
Russian russians always complain that employees do not know Russian , but they should know it ? After all, when a Tajik goes to Sberbank, he does not whine that a Russian does not know his language) The Russians have already been squeezed from all sides
See original · Русский
9
26
January 29
A completely normal bank of the Eurasian Union performs the function
See original · Русский
3
1
March 27, 2024
The bank is just great! Especially the operational work of the Call Center. I contacted this bank several times and the operator, whether Mikhail or Mehrob, solved my problem and gave me detailed instructions on how to solve
the problem, both in chat and by phone. Please thank them on my behalf and the whole Call Center too!!!
See original · Русский
4
9
January 3, 2024
A good bank. Polite staff, solved the problem quickly. I do not understand the criticism from migrants from the Russian Federation. "They don't know Russian..." etc. You are a guest in this country and you must know the language of this country if you are going to come. No one owes you anything here!
See original · Русский
9
22
November 8, 2024
Terrible service! It is impossible to solve the problem! They don't take the tubes from the bank! The chat with the bank is not relevant, there is no point. The issue is not being resolved. The money does not come to the card!
See original · Русский
5
June 13, 2024
I won't say for the office itself because I've never been there. But the bank itself is excellent, it helps out a lot with payments abroad.
See original · Русский
2
3
December 15, 2023
constant clarification of where the money is, constant technical work, refusals when paying with a card, technical support responds for several hours and all the time convinces that everything is fine. And what's good when it's not clear where the money goes and the cards don't work often.
See original · Русский
10
1
April 1
The withdrawal bank does not get in touch with anyone
See original · Русский
July 19, 2023
Poorly educated bank employees. They speak Russian poorly, they don't speak English. They do not consult on the phone, only in the Telegram chat. They are poorly versed in banking services. I have been trying to refund money for an erroneous payment for 4 months now, and all 4 months they ask me stupid questions in 2-3 circles, they don't even understand that Visa is doing this and Visa itself makes a decision to refund the payment
See original · Русский
13
3
March 18, 2024
When you withdraw money from the bonkamat, you will be careful., the place is 200samony 10 bills . The staff pays zero attention.The statements are only in Tajik, it's a pity. We have been waiting for the answer for the second month
See original · Русский
3
December 11, 2023
Money was stolen from my card, I wrote an application for a refund and... then the bank employees completely ignored me.
I wouldn't be surprised if IBT leaked my data and helped steal this money.
See original · Русский
11
4
April 22
They stole money from the card while they are silent
See original · Русский
April 15
Very poor service
See original · Русский
July 3, 2023
The support service is something unusual. It is missing from the word altogether. They respond 4-5 hours per request. The issues are not being resolved. They unsubscribe just to unsubscribe. Pay attention to your customer focus
See original · Русский
11
1
September 9, 2023
Polite attentive service (or we were lucky), it is more expensive to make a currency card than in other banks, but they do it quickly. A good currency exchange point.
See original · Русский
3
2
December 13, 2022
SMS authentication has been working for two weeks. First, they send a request to the mobile operator, then close the appeal, with the answer that everything is fixed. In fact, I can't use the app or make payments.: SMS messages are not coming from the bank. There is no technical support.
See original
9
1
August 24, 2022
Today, SMS messages about opening two cards came to my phone number. I live in Russia. I do not have accounts in this bank and do not plan to. I ask the bank's employees to check the information and respond properly!
See original
5
2
June 9, 2023
Disgusting service and slow-witted staff. They request documents that are not on the site. I do not recommend it
See original · Русский
7
1
April 23, 2023
The best bank in Tajikistan, modern, competent service, fast card issuance
See original · Русский
2
7
August 26, 2020
Pleasant atmosphere, fast service and less bureaucracy. Recommend...
See original
3
1
July 25, 2020
If there are any problems with the bank, it will never be solved, because the call center is inactive, and the responding employees bury their heads in the sand and evade answers.
See original
11
2
August 30, 2021
The bank does not fulfill its functions to customers, only empty promises and complete incompetence!
See original
7
1
July 2, 2023
Super everything is fine
See original · Русский
March 7, 2022
The best)
See original
2
4
January 7, 2020
Cool bank
Cool guys
They have cool cards!
See original
2
5