Dear representatives of the Mila store! I ask you to pay attention to the current situation that occurred on February 16, 2025 in your store at 88A Rafieva between 15:20 and 15:26. I went to the checkout to pay for the goods, and there was one customer in front of me. After I laid out my goods, I went to put down the basket and noticed a laundry detergent, which I decided to add to my shopping list. By the time I returned, the cashier was still serving another customer, and to my surprise, he hadn't checked my items or noticed that they were already at the checkout. When I expressed my dissatisfaction with the situation, the cashier replied that she was not obligated to monitor what was happening at her workplace. I consider this unacceptable because, as an employee of the store, she must control the service process and the moments when customers queue up. The question arises: why should I spend my time and energy clarifying the relationship and explaining the obvious? My situation requires a more attentive and professional approach to customer service. I hope that you will take measures to improve the organization of work at the checkout so that such incidents do not happen again in the future.

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Елизавета Леута

Level 5 Local Expert

In general, everything is fine, but the store is often a mess, there are boxes, it is difficult to get through. The last time there was an umbrella in the basket with goods, which the guy caught on and tore his jeans. In general, please pay more attention to the layout of the goods

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Оксана Федорович

Level 8 Local Expert

A good store, a large assortment, private promotions and sales

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