07/21/2021 we bought a neon ribbon in the store. Initially, at the first check, only one meter caught fire (6 meters were bought), after some actions by the seller, the entire tape turned on. When they arrived home, they immediately fixed the tape, but when they turned it on, they found that it did not work. 1-2 days later we returned to the store. They left the tape at the store and said they would call back tomorrow. The next day, on 22.07, the store called and said that they refused to refund the money for the cut-off product or exchange it. The tape cost 80 rubles, plus a block of 20. When buying in the store, no one notified us that the cut-off product is non-refundable. We called Minsk a mile away, they said that if the neon tape does not work, and we did not even have it in operation, the store must return the money or exchange the goods. We contacted another hardware store, and they also responded. Arriving at the store to sort it out, when they reported that they had called Minsk, they started talking differently in the store. But they are not going to make a refund or exchange of goods. The store offered expertise. It was necessary to write a statement on their letterhead, but at the bottom of the statement it is written in small letters: if it is established that the goods were damaged after transfer, then we will still need to pay for the examination. Well, the examination will not be done in our presence, the result is expected (we are to blame) We have written a complaint, we will contact the consumer protection department and so on. Therefore, I do not recommend this store. This is the first time I've seen such a disregard for customers
I asked for help from a consultant, but all they told me was which way to look for the wrong product. I searched for 10 minutes, but I didn't find it, because the assortment is huge.
the variety of goods is impressive, there is a product for all occasions
On April 24, I was in the wallpaper department, polite staff, I was served by the seller Irina, everything was great, there were more such consultants, myself from Zaslavl.
I will be glad to visit your store again.
I've been there several times, it seems there are a lot of goods, but I couldn't choose anything. The departments are strangely located, the shelves with the goods are all facing the customers. I didn't find anything for the house or for the holiday. Everything is in a limited range.
Honestly, there is nothing to say about the store, but it is very expensive! If only you take something for the mb promotion! The choice is so-so compared to the mainland or gemma! One thing I liked is there are engine oils where they are cheap for the stock, for example shell ultra!
Well, there is a good store in Trinite, which is very convenient!
A good store, in some positions the prices are lower than in the "mainland" and "gemma".
There are few sales consultants in the halls, you have to wait for them to be free before you are served.
Trosko Inna's professional advice helped to make the right choice, sincerity and a wonderful person,thank you for your patience, after communication and her advice, all doubts are gone!
Prices are too high compared to other country stores (Gemma, omma, mainland) there are a lot of electric tools, but narrowly directed. There is a large selection of hand tools, for this 👍
It feels like there are 10 people working for the entire store, which is why there is a constant expectation of consultation. And so the assortment in the departments is decent and for some items the prices are significantly lower in other construction markets
Everything you need for a home can be found there. The truth of the price... they can be found cheaper. Well, you have to look for the staff yourself, as well as some items of goods
I was in the store twice during the day, choosing wallpapers and related products, for more than an hour in total. During this time, not a single employee offered to help with the selection. At the checkout, she asked who could help pack the wallpaper (10 rolls) so that I could bring them to the parking lot, the cashier in response pointed to the self-service counter. I didn't refuse to buy just because of the time I spent, I don't see any point in going to this store anymore
I couldn't find a consultant in plumbing, even the cashier at the checkout couldn't get through and find one.I bought foam, there was one price tag, another at the checkout.I turned to the information center where the deputy director, instead of apologizing, began to talk rudely to me, with claims she told me that she would return the difference to me from her wallet.I do not recommend this store. There is no management, what can you expect from consultants.22.04.2021
The staff does not understand at all what they are doing in this place and what they are there for.
It 's almost impossible to find anyone .
Forget about Professional advice. This is simply impossible for the consultants of this store.
For the sake of fairness, it is worth noting that there are 2 good consultants, but the advantages ended there.
Everything else is darkness .
"If you want to buy something, figure it out yourself"; they won't help you there.