The driver of the Volkswagen gn6742 AM-5 car was rude when communicating when he realized that the card on the phone did not pass the first time. He tried to prove that there was no such thing, writing off the evidence on surveillance cameras and tried to argue instead of a simple apology or settlement of an unpleasant situation. At the end of the trip, he also started being sarcastic. I am not familiar with the concept of "high-quality customer service".
I don't know how anyone.....but I really like taxi driving. They will always answer the call, they are polite, they arrive at the time indicated in the message. In other taxis, there are no cars available, then they wait for 25 minutes, then they don't pick up, and there is silence in the applications....In general, I am 100% satisfied with the service of this taxi, I hope that it will always be so)
I also want to complain about the service of this dubious office. We ordered a car and promised that it would arrive in 15 minutes, but arrived in 25 minutes. Then the taxi driver decided to go her own route, although her daughter said that it would be faster in a straight line. But the driver ignored and went the way that Obama chose, of course it went on and the money was 2 times more expensive. Moreover, she almost got into an accident because of her inattention. I would like to sort this out somehow and punish the driver.
I didn't like that the taxi driver drove in circles instead of going in a straight line, and charged a lot of money for the trip, it's terribly simple.
they called a taxi, told me to wait 15 minutes, 20 minutes have passed, the driver calls and says I'll come later, I need to refuel!!! I need to be at the place at 4.30, and I arrived there only at 5 o'clock.now I'm calling to be brought back, they "didn't hear" me, I'm calling back, but it turns out they blocked me. the best taxi)))
We decided to use this taxi for the first time. And this is terrible!!!! The dispatcher said to wait for the car for 15 minutes. After 20 minutes, they started calling themselves. The phone was picked up on the 5th attempt. At the same time, the dispatcher brazenly lied about the fact that the viewer called us. During this time, we have not received a single call. The dispatcher's response is "wait, the car is already at the entrance to you." They didn't wait any longer, because they were late for work. They called a taxi from another service, which arrived 5 minutes later. And oh gods!!! The driver is calling, I'm waiting for you!! And this is 8 minutes after the dispatcher said that the car was already at the entrance to us.
I have never met such rudeness. The worst taxi that can be found in the city. I will never recommend this service to anyone!!!!
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Дмитрий Глазовский
Level 5 Local Expert
February 24, 2024
Terrible taxi, called 3 times to pick up from the station , there are no cars , said another address the car will be in 5 minutes, just excellent service, I do not recommend