Mir vodi
76 reviews
October 30, 2024
I am a regular customer of Mir Vody LLC. The water quality and service are at the highest level. Separately, many thanks to the driver Pavel Buzhinsky for his efficiency and understanding! I recommend this company to everyone first of all for the quality and attentiveness to their customers!
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October 15, 2024
There are no questions about water quality, but something else surprised me.
I decided to return the collateral 5 bottles of 19 liters each. I wrote in a chat on the site, they replied that they could only take 3 bottles, allegedly they did not see that I took more.
I remembered the situation that I wanted to exchange 2 bottles of another manufacturer for the next order of water, but the driver for unknown reasons did not accept them, I had to buy 2 more bottles. However, the operator does not see that the driver sold us these 2 collateral bottles, although he knocked out a check. I do not understand this situation - is it really impossible to accept all 5 bottles, especially since all with the factory's brand label and packaging cellophane. It turns out some kind of savings on matches...Therefore, the assessment is as follows, if the plant meets me halfway, I will change it to 5 stars)
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January 8
We have been ordering water from this company for 3 years, and the service in Gomel has been terrible for the last year. The penultimate time a bottle came with a piece of paper inside, they decided not to leave a complaint, but the last time they already crossed all boundaries, they could not get through on the 6th (unavailable), they called the first time on the 8th, it was already unavailable 2 times, they managed to get through 3 times after 4 hours, to which the girl said that the applications They are not accepted, although the time was still 14.44! The operator girl started snapping and offered to terminate the contract with them, as the company has too many clients)
Previously, water was delivered day after day, and now you can't order it in a few days, it's a pity, there used to be a decent company.
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August 26, 2024
Profitable water delivery for those who live near Fanipol. You can pick it up by pickup from the warehouse (it will be cheaper). You can also buy equipment on site. We set up a tea table to hide the visual noise from a 19l canister of water in the house and were satisfied
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December 20, 2024
So I decided to write my review about this company. The water quality is excellent, pleasant and mild taste))) I've been ordering water for 10 years now, they always deliver on time, the couriers are sociable, understanding) All the best and prosperity to the company)))
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November 24, 2024
There are no questions about water. But the section of road to the pick-up point is like a front road. The company could have pressed a little on the asphalt or periodically smooth the road. And add a pick-up point in Minsk. It's better in the Center. Let it be a little more expensive there, but the place decides.
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November 11, 2024
I have been a regular customer for many years.I am very grateful to EKATERINA for her professionalism, for her prompt understanding of clients. Sincerely, SLEEP
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July 8, 2024
5/5. The only company whose water is suitable not only for drinking but also for aquariums. I have tried many companies and conducted tests, but this one is the only one that suits both us (people) and the aquarium (I do water change once a week). Delivery is always on time, if on the way, they can also bring it in advance (after calling the customer). In general, 10/10. The best company.
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July 1, 2024
I ordered water through the website on Sun. on Mon., as the water ran out and I needed it urgently. I have filled out all the form data, I am waiting for water. On Mon. in the morning, there was a call from the company to clarify the entrance number, floor and availability of empty bottles. (Of course there are bottles). Since I did not immediately respond, but called back an hour later, the order was not delivered and postponed to the next day! It's not serious! If you need any information for placing an order, enter it in the form! Disgusting attitude towards customers! I often place orders online and for the first time I come across such an absurdity!
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November 1, 2024
Fast delivery, convenient, inexpensive . An excellent choice for both legal entities and individuals
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February 9, 2024
A wonderful organization. The service and quality of service are at the highest level!!! All employees are pleasant and friendly to every customer!!! Well done, keep it up!!! Good luck and prosperity to you.
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April 27, 2024
The water is excellent, I have been ordering for more than 15 years, BUT some horror has been happening for the last two months! I'm from Gomel, you order water a day in advance - it's not a fact that they will bring it, and most importantly, they don't even warn you. You order two days in advance in the morning- everyone has their own plans, but again there is no water. Broken bottles were brought a couple of times - there was no one to call, as they were brought after 7 pm. I work at school from 10 a.m. to 5 p.m.: in the morning they don't bring water "they don't have time", in the evening "it's too late". The attitude towards customers is disgusting (((( in the call center, the answer is one: "what do you want from me?!"; there are thoughts of ordering from another company.
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September 11, 2024
The water is good, the delivery is lame - the delivery time is from 8 to 12, the water is delivered at 13.05. No call that they are delayed, nothing. Please take into account!
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October 23, 2024
Excellent organization,delicious water,wonderful drivers , I like everything 🤩😍
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February 15, 2024
An excellent company for providing clean and ultrafiltered water. I recommend you to cooperate. In addition to water, you can order many varieties of groceries.
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September 25, 2024
They completely ruined their reputation with a new rule. Several parent committees from Dzerzhinsk have already refused to cooperate with them. For the fact that they introduced a minimum order FOR 8 BOTTLES, I would have put a rating of zero. Not an adequate pursuit of profit. No one will buy 8 bottles each for kindergarten and primary school for 15-20 children. Yes, we'd rather bring five-liter bottles from the nearest store / source twice a month than this.
Shame on the marketing department and management.
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July 22, 2024
I would like the courier to call at least 15 minutes in advance and warn about his arrival. And did not stand under the door with a dissatisfied look
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August 9, 2024
It is a pity that the water change point does not work on Sunday. And the guys are good! They work fast.
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August 16, 2024
He arrived, gave the bottle, took the money and left (very well). The road is only so-so.
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April 17, 2023
We have been using the services of this company for many years. There were no complaints during the cooperation. Everything is fast, clear and without any overlaps. The staff are very pleasant, polite and considerate. We hope for further mutually beneficial cooperation!!!))
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March 27, 2023
Great company. Delicious water. Always delivered on time and with pleasure. Fresh water always arrives on Saturday morning. The price is acceptable.
I definitely recommend it!!!
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5
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October 21, 2024
I take water all the time. The quality is excellent. I recommend it to everyone
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October 11, 2023
I have been drinking Royal water for many years and I can say with confidence that even if I forget the bottle for a long time, you can be sure that it will not turn green. unlike 90% of competitors' water. The water is purified and enriched, you really get drunk with it.
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December 14, 2023
I recommend. The water is "alive", and it is more appropriate than filters under the sink. There is only one caveat. They carry 2 bottles each. But the guys have everything clearly and do not fail
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July 18, 2024
A water production plant. Cheap prices. There are no queues.
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3
December 21, 2022
Modern production. Excellent quality. The most delicious drinking water! Delivery is always on time. Water coolers and their maintenance are on top! I recommend it to everyone.
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March 18, 2023
I have been using the services of this company for more than 12 years. During this time, we have already managed to make friends with the driver, who delivers water exactly at the designated time.
There is no plaque in the kettle from this water, which is why I have been a customer of Royal Water for so long.
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April 12, 2024
Daily working hours
Cash and non-cash payment methods
Fast service
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April 11, 2022
I leave a review for clients to take note of, as well as for the owner (perhaps it will improve the customer orientation of his company and its employees).
I decided to buy myself a water cooler. I should immediately note that the cooler was needed with delivery to Grodno. The price analysis showed that the cost of the selected cooler is the most acceptable for this company. I made an order through the website, confident that the final price on the website will be confirmed during the manager's call. I will attach a screenshot of the final order form for review. The time period and delivery date were also selected through the website form. But during the call, it became clear that not everything was so rosy. The representative for Grodno reported that the goods could not be delivered within the time specified on the website, you need to wait a day, this issue was amicably settled. But then it turned out that the delivery was paid and the price of this service, named by the representative for Grodno, to put it mildly surprised – 40 BYN (an increase in the total cost by 7.4%). To the question why it was so expensive, a snide answer was received – "if you don't like it, then pick it up from Minsk yourself." To clarify the situation, a call was made to the call center, the call center operator could not give explanations and switched to, as she put it, the "head". The "head" did not help in principle from the word "in general", but also said that the delivery would be in two weeks and it was not known what the price would be there.
Conclusions:
1) take into account my experience when working with this company;
2) there is a violation of the Law of the Republic of Belarus dated 09.01.2002 No. 90-3 "On Consumer Rights Protection". Why is the final cost of the product not communicated to the buyer by means of an authorized electronic platform on the Internet?
3) the "head" raised a weighty issue of leveling exchange rate fluctuations, as shown by the site analytics onliner.by , this product was much cheaper before the increase in the value of key foreign currencies. The cost of the goods in Belarusian rubles has been raised by this company. Hence the question – why has the price of goods in Belarusian rubles not been lowered so far, in a situation of declining exchange rates? I think the Ministry of Antimonopoly Regulation and Trade has something to do here!!!
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September 7, 2024
5+ fast -high quality-not expensive
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June 11, 2024
Excellent price for pickup. It's too bad that there are no disposable large bottles.
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April 26, 2024
Friendly staff, excellent water quality
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January 28, 2022
In our district (Burdeyny-Odintsovo), work is always done on time. We order children to school. Excellent water quality. Couriers are polite and responsible for their work. Thanks to the whole team.
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October 10, 2023
We have been pouring royal water for 3 years, we have never washed the kettle. Water quality, delivery, service-all at a decent level!
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November 20, 2023
Excellent water quality. Friendly service. I recommend.
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October 19, 2021
A company with extensive experience in producing and bottling bottled drinking water of the highest quality on modern equipment and delivering its products to the end consumer, various promotions and offers are constantly offered to new customers, a flexible discount system, an individual approach to each client, responsible and polite operators accepting orders, as they say, we choose the best, and they are for sure the best.
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June 26, 2023
I buy water here all the time. Fast, polite staff, there is always change, accept cards. Convenient access (the road is really terrible...but these are questions for the local authorities).
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September 30, 2021
We ordered a cooler with a refrigerator and related products through the website. I received a letter from the "World of Water" asking me to call them back, because they have questions about the order. During the conversation, we were informed that the order was only with pickup, while I note that the order amount reached 500 BEL. rub. To my remark about where the customer orientation is, the order amount is not small. In response, I heard that they are focused on selling water to regular customers and the delivery of all other equipment and related products is organized only for them. And since we refused to buy water from them earlier and chose another supplier, we have to take it ourselves. And if we are not satisfied with this, then we can buy the product from another supplier.
I am extremely surprised by this policy of the company. :(
I would like to recommend that you train your managers better and be more loyal to different categories of customers!
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February 19, 2022
Awful. I ordered water. They arrived a day earlier.
I wrote to support and they replied "sorry".
I ordered from 17 (at the latest). They call at 9 "brought".
I wrote to support and review - they replied "we don't know how it turned out" and added "we saw the review - sorry, remove it"
I ordered from 14 on Saturday. I work as a chatnik (shift) until 7 a.m. - they call at 9 "water was brought". And I went to bed... It's just disgusting. Make yourself a normal program! And the last name was changed for 1 year. Why choose the time if you've given up on it! Got it...
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March 12, 2024
They also work on Sundays (until 16:00). Comfortable
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February 2, 2022
I did not specify my last name when ordering on the website. They called and said that they could not accept the order without a surname, because their CRM does not allow it. They refused to accept the order, because I did not want to give them my full name, not understanding why they need to collect full personal data. The general impression is that it is much more important for them to get complete information about a private business than to sell their products. It is not clear what they are actually selling.
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January 3, 2023
High-quality water.
The staff is very interested and polite. Even the most.
I sincerely recommend it!
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June 7, 2023
We have been buying this water for many years. It is very tasty, clean, and soft.
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December 30, 2022
A good place, a convenient work schedule, but the access roads are such that it is more comfortable to drive through the field
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May 3, 2021
Many thanks to MIR VODY LLC for the high-quality service. The manager accepts orders quickly and competently. Delivery is carried out strictly within the agreed time frame. Polite, neat drivers/movers.
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January 22, 2023
Good clean water. Fast and courteous service!!!
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May 31, 2022
Orders a spouse to go to school.
Either the wrong order, or the wrong time. They forgot the glasses.
It is clear that they also have a lot of work to do. But there are just as many joints.
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September 3, 2023
30.08 water was brought, with a floating fly inside the bottle. After calling the company, they arrived and replaced it. But, it is worth thinking about the quality of this water.
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April 18, 2021
Good day. We ordered water from this company three times. The first time there was nothing wrong with the water. The second time, out of five bottles, two had an extremely unpleasant white sediment (like crumbs). We thought that (well, you never know).We ordered it for the third time and already received a precipitate with black inclusions (I can't guess what it is). Alas, we will not order any more. I do not recommend it
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November 10, 2023
A broken road. There are no complaints about the water quality
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