Modus Ceramica
39 reviews
November 22, 2023
The ceramic salon is bright, goods from different countries, a large selection of modern colors, shades and sizes.
The staff will find time and a smile for each visitor, and will not go home until the last customer.
The approach is versatile, the search options can change right on the spot, from the moment the tile is shown to you from a different angle, walls or floor.
Irina Rybakova met us, took into account all our wishes and suggestions in finding the material we need.
We were very pleased with the discounts, for the duration of the promotion of the salon network.
With the help of Irina, the issue of tile, fugue, bathroom, towel rail and shower cabin was solved.
We express our gratitude to the whole team
Modus Ceramica,
11 Partizansky Prospekt salon.
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November 19
To put it mildly, the impressions are negative from this salon! I ordered a siphon, a screen and legs for the shower tray. I paid about 80%, delivery under the contract is 20 working days. After some time (2 weeks), they called from the salon (Monday) and said that my order had arrived at the warehouse, you can come to the salon to pay the rest and go pick it up (I had pickup). I went to pay in the evening, respectively, I did not have time to go to the warehouse. The next day, there was another call from the salon - sorry, your order was brought to the wrong warehouse! OK, I think it happens. The manager said that on Thursday you can safely go to pick up! And then it started! Thursday came, I was going to the warehouse, and they say, Soryan, no one brought your order (in the sense??? Okay, they said they would make a delivery home. I'm waiting for silence ... at this point, the deadlines have already been reached according to the contract. I call the salon, and they say "part of your order was given to another person" can bring a siphon and a screen, and we will take the legs when that person goes to his dacha for them" There was no limit to indignation! In the evening, the girl, the head of the logistics service, called and said that she was bringing me part of the order. I arrived, we look: the siphon is the one, but the screen is terrible! It felt like it had just been removed from some old pallet: it was all scratched, twisted and 100% not the one I ordered. The result is that he leaves the siphon and leaves. The next day I called the salon, to terminate the contract-I couldn't wait any longer. Although the suggestion was to wait until they ordered a new screen… Seriously?! Naturally, I terminated the contract, but the salon administration stubbornly proved to me that it was not their fault in this situation(! In general, completely non-customer-oriented employees work here, the feeling that everyone "doesn't give a damn" about you, the main thing is to pay money.
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November 11
I bought tiles in this store, epoxy grout, flushing and sponge. I regretted this action a thousand times. The epoxy grout was "smeared", I realized this after a conversation with my master, who laid the tile. In one box, there are 2 identical tiles with the same pattern, which should not be the principle (large customers (legal entities) come to the warehouse and change it as they want (they select it for themselves), and the seller will do anything to sell it. They repackage it and can safely "sell it" to ordinary people. They wanted to return the epoxy grout back, since its work is too expensive (the cost of sealing a square meter is equivalent to laying tiles of a square meter), but they refused, they say, according to the law, you have 14 days to return. Or they could just solve the problem in a human way. Since each legal entity determines the refund period for itself. I am very unhappy with the purchase and what to do with epoxy grout, flushing, sponge for 257 bel. rub. I have no idea.
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June 25
A wonderful store. Thanks to consultant Polina. She endured us, helped us with the choice. Everything is fine. Thank you. I recommend.
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October 14
I really liked the store, I immediately found what I wanted. The consultants are very good at prompting and telling everything. I had a manager, Alexander, for which I thank him very much
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December 15, 2023
Very bad impressions were left from the purchase of porcelain stoneware in this company. I ordered tiles for the new building, on the walls, on the floor. The volume is not small enough. For the first time, all the tiles were brought, this is about 190 pieces in the size of 60x60, the most interesting thing is that 1 day is given for verification. I.e., an ordinary working person who received the tile on a weekday evening should have time to double-check it all that evening. Well, okay, we start checking the tile on the floor (as a result, there were fewer questions about it), there were only problems with it (a corner was broken off, etc.). I start checking the tiles on the walls and then I get a little shocked... ALL tiles have glaze defects. I am writing to the complaint department, where I am politely asked to take a picture of EACH tile (83 pieces). After staying in the apartment until 12 at night, tired and hungry, I'm going home. As a result, the store recognized the factory defect of the entire batch of tiles in their warehouse. We change this tile to something similar. And what do you think? I get a tile with glaze defects again. We are changing this tile for the third option, a more or less normal one arrived, but there were also tiles with defects, these tiles were brought to me to replace 15 pieces and again of them 4 pieces with a factory defect! Although the warehouse opened all three packages and allegedly checked the tiles before shipping. The cherry on the cake was the replacement of the last 1 piece of tile, which the store agreed to bring for replacement without any problems at all. So this one unfortunate tile arrived with a defect. I consider this attitude of warehouse workers to be piggy towards the customer. It was about a Russian-made Laparet tile. There were no such problems with the Indian on the shelf. Many thanks to the complaint Department for the trouble-free replacement and delivery of tiles. It is a pity that the quality of the products has spoiled the impression of the company as a whole.
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May 6
Until recently, the word "professional" was associated exclusively with the film starring Jean Paul Belmondo. But now, when I meet this word, I immediately remember Snezhanna Protrusion from Modus Ceramics, a store on Sovetskaya Street in Gomel. There is nothing more to add.
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2
March 25
A well-designed showroom with very relevant and modern collections. Everything is on the case, good lighting. Friendly and competent staff. A wide selection of tiles of all shapes, colors, sizes and styles, and a little bit of additional accessories.
It's a pity the parking is only 50 meters away, but it's not a problem.
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October 18, 2023
A great choice of beautiful tiles. The staff is very attentive and friendly. Many thanks to the consultant Irina for her help.
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January 19, 2023
Faced with the return of the tile. I would like to leave these 5 stars to Tatyana Klimaseva, an employee of the complaint department. The girl kept in touch throughout the entire time (she did not need to call and remind herself a hundred times), she clearly informed about the sequence of the entire procedure. I would like her management to know what a wonderful and responsible employee they have. Thanks again so much for your help!
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March 1, 2023
Good afternoon.
Everything is just fine, the staff is friendly, they told all the pros and cons, sorted through 70 ± squares of tiles, found 6 pieces out of 200 of poor quality, namely a couple of chipped ones and 4 factory defects. I recommend Alexander's manager as a person who competently told, explained the conditions, etc., plus the terms of the exchange and all sorts of nuances. Thank you very much, I am satisfied.
P.S. delivery is also for 5+, there is only one loader, but the horse is rare)))(in a good way) , thank you very much))
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3
September 27, 2022
A good salon, a large selection of plumbing, polite staff. I would like to say a special thank you to the plumbing driver Igor Belous, who brought the ordered goods into the apartment and helped with the integrity check. I wish there were more such sympathetic people!
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September 7, 2023
A huge selection of tiles and related products. Pleasant and intelligent consultants.
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March 16
I liked the interaction with the staff, all with attention and understanding)
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March 4, 2022
I would like to express my gratitude to the employee of this store Barechko Victoria.
Faced with a situation - 4 pieces of porcelain stoneware were not enough when laying. Moreover, there was no fight or marriage, the laying was clearly according to the layout of the interior designer on Dzerzhinsky, where tiles for the entire volume were originally bought.. It's just that the salon staff thought so. And when contacting the salon where they bought the tile, it turned out that it was not available and on order. We waited two months for the possible start of its production at the factory. The repair has become. The situation is simply critical. I explained the situation to the salon administration, asked them to sell me the tiles available in this salon and to facilitate the purchase in other salons. They refused outright. Of the proposed options - wait, shift the joint of the laminate with the tile and try to pick up something similar. Yes, there were such ridiculous offers from employees at Dzerzhinsky.
And so, when contacting the salon on Partizansky Prospekt, an employee of Barechko Victoria found the necessary tile in the warehouse among the markdowns. Considering that the necessary tiles will still be cut off- of course we purchased it.
So the question is - why did the staff of the salon, where tiles were originally bought in a fairly large volume and not quite cheap, could not strain themselves to do something?
Why did an employee of the salon, who has nothing to do with the current situation, get into my position and do everything possible to resolve the situation?!
Everything is simple. Attitude to customers, customer orientation. And although the assortment is the same in all salons- for tiles on the kitchen apron, only to your salon. Not a foot on Dzerzhinsky.
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January 14, 2022
We bought Laparet white glossy porcelain stoneware for a kitchen apron at a price of 68 rubles per sq.m. We needed 7 tiles, despite the fact that there are 4 pieces in a package. It was a huge surprise to see that 3 tiles were delivered without any packaging (that is, someone in the warehouse took a whole box with 4 pieces, unpacked, left one tile in its original packaging in the warehouse, and brought three without protection at all). Naturally, all three tiles were scratched, while there are no complaints about the quality of the other four, which were in the original packaging.
According to the complaint, the tile was replaced only on the fifth day after delivery. And no, these would-be deliverers also failed to bring tiles without defects the second time! This time they were packed in bare cardboard, not fixed in any way, there were no protective corners again. One tile turned out to be not just scratched, but cracked. Naturally, after all this fuss, the plans to call the tiler early and close the apron issue before the kitchen arrived were covered.
If you think that buying expensive porcelain stoneware piece by piece in a large store, you will not encounter the banal stupidity of delivery, then you are mistaken.
Moral: either buy tiles in packages, or avoid this place.
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May 26, 2021
Nice place, good choice of tiles. great music and friendly staff. They helped me choose tiles and plumbing. We also
made a good layout (design) for my room. I was very satisfied
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June 11, 2022
A large store. It takes a lot of time to review and select everything. The girl consultants will tell you and help you choose. I'm doing a design project
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July 13, 2022
I bought tiles for the bathroom. The consultant calculated everything. After laying, it turned out that 3.6 squares of extra tiles. After that, we turned to the complaint department, where we were roughly sent. The layout was done by a consultant and the deviation was 3.6 square meters. Taking into account the fact that we did not take a reserve for the fight, as recommended to us in the store. In general, they refused to take the whole tile, citing the expiration of 14 days from the date of sale.
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June 3, 2022
I do not recommend this company.
The defective tile is placed in the middle of the packages. I have not seen such a large amount of marriage anywhere before: neither in Ceramic, nor in cheaper tiles.
The management covers itself with the deadlines that it issues for inspection (2 days), in the hope that you will not have time to check. Normal tiles are placed on top. so that when opening the package, it looks like the tile is in order. But in the middle there will be a surprise waiting for you: a split tile, with traces of chips.
Disrespectful attitude towards the client. A complete disappointment. The worst tile buying experience.
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April 20
Just like everywhere else.
There is a choice. Out of stock
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January 10
Good prices, great selection
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November 8, 2023
There are interesting tile options
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April 25, 2021
Thanks to the wonderful Inna Kremneva for her service and warmth. It is very difficult to leave without buying. A very good atmosphere, where they will meet you and will not let you go without coffee.
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March 6, 2023
A good assortment. Friendly staff.
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August 1, 2020
It's a pity that you can't put "minus 10 stars". We ordered a tile, but there is no tile or any call from the company on the appointed delivery day. When we called, we were informed that there would be no tiles, because the order was made out like an intern who messed up (of course, it's easier to cover up as an intern). Thank you for your attention and for the fact that due to such a "trifle" the repair work will be delayed for another week.
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August 13, 2019
A normal shop aimed at selling ceramic tiles and the like. There is plumbing, but not much. Specializes in kerama marazzi tiles - Russian tiles based on Italian technologies. The choice is large, the quality is not bad either. designers, delivery, discounts are all included.
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May 26, 2021
Very pleasant managers with understanding of the client's wishes
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June 4, 2021
A fairly large ceramics and plumbing store.
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January 31, 2020
Once upon a time, we bought tiles for the porcelain floor here. We are very satisfied, it has been lying for 7 years, pleasing to the eye.
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March 31, 2022
I was very pleased with the level of specialists of this salon!
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July 19, 2020
An empty and expensive store, or an exhibition hall with indifferent rare sellers.
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February 9, 2020
A good tile store in the factory district. But it's better to go straight out of town to a large warehouse.
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March 29, 2022
An unreliable company
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February 18, 2020
modus-pocus... It was necessary to go all the way to kolodishchi for 2 boxes of tiles
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October 13, 2019
A huge selection for different price categories.
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April 25, 2021
One of the largest salons
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March 19, 2019
A good choice. Polite staff.
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March 25, 2020
A decent store.
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