Mozyrexpress
242 reviews
August 28, 2024
Hello, today on 28.8.24 I ordered a minibus from Gomel to Kalinkovich at 18.05 from the railway station bely bus 50-56,before the minibuses stood near the toilets, I came to the railway I see my white minibus 50-56, the time was 17.50, the door was open, I asked the driver if I could sit down, he rudely replied that The landing place has changed and you need to go. Lenin34, I'm disabled, my legs are sore, I asked if I could get in the car, everything is exactly going to go soon and that I won't have time to get to the stable parking lot, oh
, the driver screamed as you sit down and fly out, got out of here, I went silently, horror. While I was in the heat, before the indicated landing, it became bad, all the seats in the minibus were occupied, except in the back or near the driver, I asked the driver if I could sit in the front, since I feel bad and I get seasick in the back, the driver shouted No, you can't. I drove in the back seat, in Kalinkovichi I said I was getting out near the Grocery Store, so he didn't stop at the stop, but drove much further, I ask you to stop, he started yelling at me and insulting me. I am terribly shocked how such a nervous, ill-mannered driver can be allowed to transport people. I haven't seen a rude driver yet. I used to drive often to Gomel and back, all were well-mannered drivers
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7
September 13, 2024
Yesterday I called and ordered a minibus to Gomel at 13:12. Today I received an SMS to confirm the trip at 12:13. I called back and said that the reservation was for 13 o'clock, and I received an SMS with a reservation at 13:12. In response, the lady asked - "why don't you make it to 12?" In general, after a short conversation, the place for 13 o'clock was confirmed. I went to the specified time and to the specified landing place. On the way, I received a text message that the flight was delayed for 15 minutes. Okay, I think it's okay. It's been 25 minutes. I call back and in response to the question where the car is, I get a gorgeous answer that I have a reservation for 14:30 at a completely different boarding point. I tried to restrain myself and clarify the situation as culturally as possible. In response, the lady said that she would find out everything and would call back now. As a result, no one called back, and I didn't get to the wedding. The completely irresponsible attitude of the staff who receives customer calls.
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8
December 18, 2024
Irresponsible people who sit on the streetPervomaiskai 54 .I want to leave my feedback to the Mozyr-Gomel people transportation company.Non - responsible women work for them .Yesterday, from Gomel, I ordered from them a route to Mozyr at 16.25 from med town, but since I was released earlier before three o'clock in the afternoon, I called and asked to change the time of my early departure, but there were no other minibuses that would stop at med town (except 16.25).Zhanchyna said to eat only from sunny at 15.46. indicating the car number 5056. I waited for this minibus for an hour, but it was earlier than 16.25.And can you imagine this minibus arrived, I go in there and they answer you are not on the list, get out.And when I call this office, that zhanchyna answers me that they saw my minibus changed to 16.16.And it was worth it to stand 1.5 hours in the cold and wait for another minibus.I would have gone with such a case at 16.25 initially from the medical campus and would have waited for her not on the street but in the hospital in warmth.It 's a terrible office, but people just don't have any other choice to ride them .I saw for myself how I decided to leave a negative review about them .People complain a lot about the attitude and everything else.
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August 31, 2024
Today, on August 30, 2024, I, with my children, went to Mozyr on the Gomel -Mozyr 6362 minibus. I booked two seats, a child of 6 years old and a child of 17 years old were traveling with me, because according to the legislation of the Republic of Belarus, free travel is allowed up to 7 years old, they demanded that I pay the full amount of 17 rubles for a child of 6 years old, there was a conflict with the driver and the dispatcher, as a result, I paid the full amount of travel of 17 rubles per child Back in Viber, they sent me an SMS that you can only transport a child up to 3 years old for free. Please explain to me if this is possible, or if I don't understand something. It's not about money, it's about principle.
Today, on August 31, 2024, I called the dispatcher to find out the contact of the director, of course they did not give me, they told me to call on Monday, September 2, 2024 from 8:00 to 17:00, after which the dispatcher tells me that I hid the child under the seat, although I did not even think about hiding her, without any I took the child with me on a trip, because travel up to 7 years old is free, which made me very funny and wild to hear it, the child squatted down to play on the phone, on the morning of August 30, 2024 we were driving to Gomel, the same picture would have been, the child was sitting at my feet, and I was playing on my phone because the road is long, it was the first time she traveled with us for a long time, she was certainly smart, behaved perfectly, overcame the long road, there, and back.
Management, please take measures to the dispatchers, because they communicate on the phone in a rude way, about the driver of the minibus 6362 behaved unmanly, wanted to earn a salary at the expense of a child. There are no questions for other drivers, everything was always fine, this is the first time I have this conflict, and as a mother I want to defend my rights for the child, I do not like this situation, especially since it was said that I was hiding the child, it was already funny to hear it from the dispatcher, I will not just leave this situation, I will write then, up to the Presidential Commission, I will need to, and I will go to Minsk to see Kachanova.
Good luck to you!!!
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2
1
September 26, 2024
If you want to experience 3 hours of hell instead of a trip, you can try to dial into this cantor))
Here, in principle, everyone is distinguished by professionalism. Starting from the youngsters in the control room who drop the phone in the middle of a conversation, not knowing where the car stops, then the departure time may change in different directions (in my case 15 minutes earlier) There is basically a zoo in the car, bags are thrown into the back seats, after which the incoming passenger is forced to free up space for himself. The zoo is also because spiders run over your shoulders. Well, all this is accompanied by the driving skills of the driver of this wonderful attraction)) If you want to forget what happened and fall asleep, he will definitely not let you do it)))
Therefore, the most solid and well-deserved unit!))
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2
September 20, 2024
Somehow they blocked me... and why they blocked me... I ordered a minibus for a certain time... they call me and tell me..WE RESCHEDULED A LITTLE... THEY were A LITTLE BIT FOR AN HOUR ...I was very indignant ...but I say ok... five minutes pass, I decide to cancel the reservation and go by train... you never know where else...I go into the application and they blocked me already...it's unclear why... but it was impossible to cancel on my own ...well ok... I decided that there was nothing to cancel by the time of departure, they are calling...but the connection was very bad on the train and I could not fully raise it...let's say...I call 20.10.24 to order a minibus from Gomel...they say there is only 15.10 I say ok I will call back...it takes literally 5 minutes I call to book ...and the operator answers me only 8 pm...I say ok...no need...I go into the application and the seats that is ...it is impossible to order only from it since I am in an emergency... I call a girl I know and she calmly books me seats for 15.10 which, according to the operator, are not there😂🤷♀️ that's all…
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3
August 22, 2024
Also, one day the minibus was ordered at 11.20 am, and the dispatcher called at 10.40 am and reported that the minibus for unknown reasons was postponed to 11.00 am, when I was standing with a wet head....and it was also tedious to walk to the bus stop...but fortunately I managed...Let them have already closed this desk and given them normal minibuses...And yes, the dispatcher is constantly rude, they don't know how to communicate with people at all. I would like to send the appropriate authorities there.
It's better to go by train than by these minibuses of theirs!!!!!!
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6
September 14, 2024
It seems to be all right, but time transfers, it's trash, I don't live at the bus station, well, you're not going to have a flight, warn me two hours in advance that you should be ready just in case.If you need to get somewhere by a certain time, punctuality is not for them, it's better to drive slowly but surely on a diesel engine.Boors did not meet the drivers, the dispatcher also talked politely, they are also forced laborers, they do what they are told.Arrange the departure clearly according to the schedule.
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1
November 11, 2024
The operators are inadequate, they drop the tubes. I can blacklist you even if you make a mistake and incorrectly specify the departure date (although they may have messed up themselves).
They do not allow you to book another minibus, although everything is booked from another room. They don't want to hear anything, they just hang up the phone in the middle of the conversation.
Absolute indifference and disgusting attitude towards the client.
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2
October 14, 2024
I had to use the services of this carrier several times and each of them is disgusting. Flights are constantly postponed an hour earlier. The first time was warned in 1-2 hours, the second time in 30 minutes. Disgusting attitude towards those who pay them money for services. Drivers are often rude. I do not recommend this company to anyone, only if you like the humiliation and postponement of the trip to something that is inconvenient for you.
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1
July 26, 2024
It seems like this is a company, but they behave as if this is not the case at all, they warned me in 30 minutes that the minibus would be an hour earlier , I was driving with narovli and would not have had time in any way, everything was planned for me that I would go at 10:40 , but they call and say that it will be earlier, at least give me a day's warning, they tell me this often, so keep in mind, because of this mozyr express, I had to urgently look for an option to get home to Gomel
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5
September 24, 2024
Dear passengers! When booking this minibus, be careful!!!!!!!! My husband works in the north ... this is not the first time we have ordered this minibus, and they constantly have route markings from Mozyr to Gomel!!!!!!!!! And do you generally think about your passengers that they don't just need to go to Gomel, but to go further ... not a reliable service!!!!! This has happened to us twice already!!!!! I do not recommend it!!!!!
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December 21, 2024
The website contains incorrect information about the stops where the minibus stops in Gomel. It turns out that there is no regional hospital stop on weekends (I should have guessed that myself), although I indicated the drop-off point when ordering online. The dispatcher (December 21, 3:42 p.m.) is rude, there is no place for such employees in the service sector!
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September 11, 2024
Hello. Today I was driving with my dad with a 2gr disability, the driver was just Beautiful, he helped me get in and out of the minibus. God grant him good health and good, quiet routes!!! Ford Transit 6243.I drove from Mozyr to Med gorodok, and then again I got on it from Gomel, to Mozyr.
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January 4
The shabbiest minibus, it doesn't matter to the customers, you order a minibus for the time you have, as a result, they transfer it to their own time to fill other minibuses. A person can have a train or something. As a result, I ordered for one time, arrived by this time, and you were postponed for an hour, and you were standing outside in the cold
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November 19, 2024
Changing flight times is a constant story. If you at least called in the evening, and not a couple of hours before departure, to inform that the minibus will be an hour earlier. At the same time, they don't even send a message with the car number, they called back and that's it. The wish is to respect your customers and improve the level of work!!!
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1
July 9, 2024
If there was such an opportunity, I would not give this carrier a single star. I was driving today on 07/19/24, the flight was scheduled for 13.05 Gomel-Mozyr, but the dispatcher called me and said that the flight was postponed to 13.25 for technical reasons. Well, I slowly approached the designated place of arrival at the stop, and then I got a call, the minibus driver calls and says in a rude tone that he has been standing at the stop for a long time and waits passengers. So why should I run headlong and look for this ill-fated bus if the time has been agreed in advance. For the bus driver, this did not seem to be an argument, and he began waving his arms and shouting that if he wanted to, he would not be lucky. Whoever contradicts him, let them go by train. Next, I called the dispatcher and told him about the driver's antics, but the dispatcher only replied, let's figure it out and that's it. When the bus started moving, it was very stuffy in the bus, people asked to turn on the air conditioner, but the driver turned it on when everyone was already wet. It's a shame that by paying for a service, such individuals spoil the whole mood for the whole day.
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7
May 17, 2024
I have been using the services of this carrier for a very long time, we can say almost from the foundation, there were practically no serious questions about transportation, but last time I just have no words about what is happening, I will tell you in more detail, I ordered a minibus for my husband, they said that there is only 1 place for 15.40 we ordered, as a result, the dispatcher calls 13.30 and says that your flight is postponed to 14.40, I try to explain to her that we are not from the city and live 70 km away, and physically we do not have time, but they did not even listen to us, I said that we would try to get there, but alas we did not have time, the driver called, I said that we did not have time, then called the dispatcher and I have not encountered such a boorish attitude yet, and in addition, they also told me not to call anymore, as a result, I had to hire a car so that my husband could get to Gomel in time for the train. Here I have one question why other carriers ordered and left at the right time and no problems
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14
1
June 2, 2024
There is no limit to the rudeness of dispatchers. I have been traveling quite often over the past two months.. not a single time was without an excess: you make an order for one time.. they call you 30 minutes before departure and change the time. The dispatcher's culture is zero.. they do not understand that to call a passenger at 22 o'clock, not to apologize, not to name the reason for postponing the departure time.. and being rude and hanging up is the norm of life. Similarly, departures from Gomel. If the driver wanted to go to the bus station to pick up passengers, he did not want to run with bags to another stop. Someone has to clean up after all.Thanks, only to one person, it's the owner of the company apparently.. only he always makes a cardinal decision and resolves any issues at once
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9
August 7, 2024
They constantly postpone the time of the trip, then it makes sense to put the time on the site at all if they transfer it anyway, you won't have time to finish talking, they hang up the phone, nothing more 👎🏼
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1
February 21, 2024
The worst platform is the Carrier---starting from the boorish attitude of the dispatcher when booking to transport, drivers are a separate category, half of the norms, and the 2nd ..... thoughts and those are not good. But the dispatcher is something - they came up with the rules themselves and ... when booking today for tomorrow, it turned out that in 2-3 hours you need to confirm, on ? why--we have such rules, but clause 4 of the CONTRACT on the website does not say a word about it (today for today, today for tomorrow-you do not need to confirm the reservation), Cancellation in 1 hour is normal, but... the rules change according to the mood of the dispatcher... The responsibility under the public agreement is only for the User, but in no way for the carrier of the platform... An offer (public) is an offer to conclude a contract, not an obligation. The contract is imposed, which is unacceptable by law...
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14
October 26, 2024
The worst carrier I know. The driver almost killed everyone who was there today, driving into oncoming traffic. He was also rude, driving at a speed of 120 with people in the cabin. How is that?
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1
October 14, 2024
It is impossible to reach the dispatcher! Communication leaves much to be desired! There are always places on the site, and the dispatcher responds: "There are no places!". There is no basic respect for customers!
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1
July 16, 2024
The dispatcher is cheating (the departure time says one thing), there is no bus.I'm not answering the phone!And when you get through, he always clarifies which number the reservation was from! It's like people are idiots!Today we are waiting for a minibus in Gomel for the third hour. Bullying!!!
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3
February 16, 2024
I would like to thank the driver of the Mercedes minibus - white number 4535, who was carrying passengers today on 02/16/2024 from Mozyr to Gomel at 13:15, being ~ 10 minutes late, at the request of help to put the luggage, answering: -"I'm without a jacket, put it on yourself" while smoking two cigarettes and immediately getting into the salon, after the minibus was stopped by the traffic police, due to improper transportation of passengers and on the issue of those parts of the minibus, another 10 minutes late, very "satisfied" with the trip, please write out a "bonus" and increase the salary of this employee
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6
January 22, 2024
I've been using this service for 4 years, but this time it was just awful!
First of all, you can't put bags in the trunk because there are tires there. it is also inconvenient to travel with bags when there is not enough space in the cabin. People put their chemonades and bags right on the go.
Secondly, a heavy box fell on my head. they asked the driver to remove it, but he ignores it. all the passengers tell him, but he is silent. it's not normal. It's still very cold in the cabin.
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4
June 23, 2022
On the plus side: it is difficult and not convenient to get to Mozyr if there is no car and having such a route is cool. The beads are comfortable, the drivers are qualified, the dispatchers do not all behave professionally and politely, but I attribute this to the fact that nerves of steel are needed in this work and not everyone can stand it)
Cons: keep in mind that if you choose the time that suits you in the application, then it is very conditional. I ordered at 9:30 from Gomel, they called at 8:50 and said that the departure would be at 9:10, it was good that I was already nearby, so I managed. A fellow traveler complained that she had ordered for 10 and she had to urgently take a taxi in order to make it. Leaving Mozyr was also quite a quest. There was no check-out at the scheduled time, it was postponed for an hour and a half.
In general, if you go, take these factors into account and do not plan to transfer to another transport end-to-end, you may not be in time.
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6
1
June 1, 2024
We have been traveling with the Mozyr express for a long time, there have never been any problems except with dispatchers , I was late for the minibus blacklist, I was late because of the transfer of the blacklist, I canceled the reservation blacklist.
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3
October 10, 2024
Today we made an order for 2 seats , the operator does not know how to communicate with customers - ,, hangs up, talks rudely . "
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1
September 28, 2023
Terrible service. You order for one time, they constantly reschedule at the last moment. Ordered on 09/24/2023 on Sunday at 19 o'clock from Mozyr to Gomel. I arrived in advance at 18:30, when the minibus is supposed to pick up, the operator calls and says that the flight is delayed, he will pick it up only at 20:30. Sit and wait outside! In fact, the minibus arrived only at 20:40! I called the operator, so they blocked me! The service is terrible! The attitude towards passengers is simply not caring!
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13
1
May 22, 2023
We did not have time for the minibus , since we are traveling from another city, we re-ordered from another number and immediately called the operator (although they could simply not come) called 1 hour 3 minutes before Departure. I said that I didn't have time and needed to cancel. I called on purpose, I will write again so that someone else can order 1. 5 hours before Departure from the Ministry of Health. A sharp reset by the opeoator.
I call back, they say that this is not done and it should have been canceled yesterday. Reset again.
I'm calling you back for the 3rd time..
I'm explaining.. Reset again.
Firstly, yesterday I had to find out that the car I was planning to drive to the Ministry of Health would break down in the morning, and secondly, I did not see my order at all in the android application and, accordingly, cancellation. And even if I found out that I would not go after 10 pm, I would still be able to cancel only in the morning.
I ask you to take measures and talk to the operator who works on the 22nd and 23rd of the year in the morning. Working with people implies a human attitude. Many years ago, I worked in a similar position and dumping a client earlier was generally prohibited, and for dumping in the middle of a dialogue, I was fired.
Please draw the director's attention to the rudeness in the company!!
And now I will not take your route if possible. One person spoils the image of the whole company.
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12
June 23, 2024
There is even a lot of one star .I ordered a minibus from Mozyr to Gomel and back.Then I canceled only there, and they canceled the return themselves without explaining the reasons.Very poor service.
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4
July 20, 2023
When ordering a seat in the minibus, I indicated to the operator that I needed to get to Kalinkovichi. The order was accepted, the operator said that passengers boarding the minibus is carried out from the remains of public transport railway station. Further, on the same day, an SMS message came that the boarding was carried out from the Railway Workers' recreation center. Question: "Which stop should I go to? "...Upon landing, the following situation becomes clear. The driver gave a ticket indicating the route Gomel-Mozyr. My request to give me a ticket with the Gomel-Kalinkovichi route was refused. The device issues tickets with only one route. They called the company back, to my question, what should I do now, because I'm going on a business trip, I was offered two options. 1. Ask the driver, maybe he will make a stop in Kalinkovichi. 2. Drive to Mozyr, and then return to Kalinkovichi. They will not give me another ticket, because the Gomel-Mozyr route is available and therefore this route is indicated in the ticket. And no one thinks about the fact that it is necessary to warn passengers about such inconveniences earlier, or does not have the courage?! Or is the main thing money? And the fact that these situations create a disgusting reputation, the employees of this company do not think.
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8
1
June 27, 2024
Good afternoon, what is this? I have been calling for the second day to transfer a package through a minibus, and no one picks up the phone, they say the operator is not in place, then why do you write the numbers
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September 15, 2023
Frequent cancellations of trips without warning passengers. I ordered a minibus in the rain, I had to stand for half an hour waiting for a minibus. The operator interrupts the questions and says you need to wait, although 3 different messages with minibuses have arrived.
In addition to this, there is rudeness and disrespect on the part of drivers who value their punctuality and do not wait for passengers even for 2 minutes, while their lateness is ignored by the company.
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6
1
June 18, 2023
I travel a lot. Everything seems to be fine, but if you don't get on at the end of the minibus. If you sit down at the end, then this is another attraction! You can't put your legs properly (if you have long legs) and your whole body will hurt after the trip. It seems that the prices for the last places should be lower! The driver does not always turn on the air conditioner (when it is hot), open the windows, which can cause you to catch a cold, but this is not global. And so everything is fine))
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2
2
August 23, 2023
Good afternoon.I want to say that the company's work is disgusting.Flights are constantly changing, and one day I almost missed the train.Today is another incident.The places are indicated, while there are no places in sight.Sit down where you can.Wait near the toilet of the railway station, and the minibus stands and gathers people near the hotel.With all this, they are hamsters.There is simply no despot service.They don't respond normally.Question: when will you fix the strands in this service?Finally start working normally, clearly and with respect for the passengers.
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7
December 23, 2023
I have never been a complainer, but such disrespectful attitude from dispatchers angered me to the depths of my soul. I was forced to contact the dispatchers directly several times and was struck by such a rude and disrespectful attitude. Girls, where were you raised???
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4
February 23, 2024
This is for operators, if you have changed the boarding place, focus on this when you specify the reservation and you do not have to be rude later when the person did not hear it, only you have a record, not the passenger of the ATP
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3
September 1, 2024
The driver of the minibus AM 6362 has not heard about traffic regulations at all. If you want to live, choose another carrier
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August 3, 2023
Rudeness is just everywhere, starting with the operator, ending with the drivers. Minibuses are often hot, the air conditioner is only for the driver, if you ask the driver to stop because you need to get out in need, most often he will simply ignore. If you need to cancel your reservation, then in an hour (as it says on the website) it is better not to do this, because it will face the rudeness of the operator. A minibus often arrives, not the one indicated in the SMS
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7
1
April 21, 2024
Thanks a lot to the driver of the morshrutka (Mercedes - White 0548). That he did not leave the teenager on the highway and transferred him to an oncoming boat. God grant him good health!
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2
September 28, 2023
The driver, obviously, is in no hurry: in some villages he picks up people and drops them off in the following settlements.
Payment only in cash, check, only if you ask. Moreover, the payment takes place in the middle of the road, in some incomprehensible village. The purpose of the stop is to take payment from passengers, so why can't this be done when boarding?
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4
November 20, 2023
Everything is not bad, the minibuses are good, I shoot two stars for often BOORISH DRIVERS who should not be allowed to contact people. Sometimes, as everywhere, force majeure happens with the arrival time of the car for boarding.
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3
September 23, 2023
I would like to leave both positive and negative statements, please give out new minibuses, after all, it's a long way, I drove in a good minibus, the last two times in the old ones, it makes a lot of grimace and it's not convenient on which hole there is a rumble. My flight was postponed today without explaining the reason, is that possible?
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2
1
August 31, 2023
We ordered a minibus for my husband on the train. I had a large bag with me, as I was on my way to work. The driver did not take her in the minibus. He began to explain something about the dimensions of 60 by 40... He flatly refused to put the bag in the salon. He told me to leave the bag and go without it... I had to look for a car that would take my husband to Gomel...
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3
1
December 9, 2022
The rule of the carrier is that until we have a full minibus, we are not going here, it still works. You choose the day, the time, you order, an hour before the designated time, there is always a time transfer, there is always a full minibus, why not make a normal schedule, it is not clear. It feels like the carrier does not know that people travel not only from point A to B, but also C, D, and the shift in departure time affects the passenger's further route, which turns out like a roulette wheel, he did not have time. I am writing a review after 10 months of driving with this carrier. There are no alternatives, we have to endure. There are no questions about the drivers, everything is fine.
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10
1
November 25, 2023
I rarely use this route. But there is always some sad experience, then delays, then the transfer of routes, the operators respond incomprehensibly, when you ask again, they respond with great dissatisfaction…
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4
September 11, 2023
The quality of the service leaves much to be desired. One star is even a lot about the work of your operators. They feel their impunity and therefore they deeply do not care about the problems of others. It's not the first time I've encountered this.
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6
1
December 1, 2023
Terrible service! 7.40 we left by 10, I hope we will! Those who are in a hurry were transferred to a passenger car, the rest do not need to, they were dropped off at the beginning of Gomel, fortunately they can already call a taxi!!!!
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3