I visited this eatery on 07/04/2024 at 13:22:32.
I ordered a shawarma "Mr. Onion" for 12.5rubles
I asked the girl if they had an energy drink from the refrigerator, to which I was refused and went to the store opposite to buy it while my order was being prepared.
I came back, took the shawarma, sat down at the table. I just opened the energy drink and suddenly the girl opens her phone and tells me in a toxic triumphant voice that it is forbidden to drink your drinks. I asked accordingly where it was written. She got up and went to the wall where this information was written in a closed information holder, initially not visible to the visitor. She asked me to put the drink away or leave.
Honestly, I was very tired and it was obvious to me, I didn't want to quarrel and just left.
But frankly, this situation really hurt me. Not only is this girl's client orientation lame, but there is zero friendliness and understanding at all.
I would love to buy it from you, but it wasn't cold! And I wouldn't say it's winter outside.
I would suggest that you move this information to a prominent place, or let the staff warn you in advance. The law says so.
Let's go back to the shawarma.
I love onions and often order similar types of dishes, where there is a lot of it. The shawarma here tasted normal, but I don't understand how there could be sand there. Periodically, these grains of sand on the teeth, which are not to be confused with anything, the granules were large.
I am upset about visiting this branch. I'm not going back there anymore.
Please understand the situation.
There are always cold energy sources at the Ice station, and more importantly, there is a good customer orientation and the guys are friendly!
An order was placed in this network today.
It took about an hour and a half to arrive.
At the same time, the "45 minutes or kebab for free" promotion was in effect
They refused to provide a protocol for such a huge delay, arguing that the action does not apply to civil servants.
This is the company's policy.
Would you like to see where it is written?
Why is the dicriminalization of civil servants going on in a state governed by the rule of law?
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K
kiviptizza
Level 4 Local Expert
November 9
We have been visiting this place with a friend for the fourth year, in general, everything was fine, except that loud music sometimes interfered.
Sometimes we bought drinks, and sometimes we brought them with us, since there is nothing available that we would like.
08.11 once again we met with a friend and went to this institution. We bought juice, because we cornyly wanted it with shawarma)
As a result, the girl, without any appeal, just aggressively points out to us (or to someone in the hall, well, we don't know, since it was just shouted into the hall) that you can't take your drinks with you.
Of course, we were shocked, because before that, how many times had we brought our own and everything was fine (we didn't know about this rule at all)
After this appeal, I immediately wanted to leave, because even if there is this rule, it could have been conveyed more politely or something.. we didn't make any noise, we behaved decently, so it seems to me that we fully deserved the normal attitude of the staff..
In general, there is no desire to return here anymore.
The quality has sunk very much in recent years. It used to be very good, now it's a mediocre institution. The quality has dropped, portions are regularly less than the specified norm, you have to wait for unknown reasons. They advertise an application like bonuses, but this is not the case
The staff is polite, but the food has been very disappointing lately. I ordered teriyaki shawarma, the sauce was put less than usual. I have to buy another portion of the sauce in order to somehow improve the taste. This time there was no mayonnaise at all, a bunch of incomprehensible mayonnaise. Now there is no desire to buy here at all...
In this network, for my taste, the most delicious shawarma in the city, the person is polite, they cook quickly. There are tables and a pleasant atmosphere. Only prices are constantly rising ((
Great cafe! There is a very large selection of different kebabs, for every taste, size and purse. There are also plenty of drinks.
You can order a takeaway or have a snack in a small bar.
After the price increase, for some reason, the quality of services provided decreased. The difference is palpable. They used to cook better. And now everything tastes the same
There are always dissatisfied faces of employees when you come after 22. Demonstrative throwing of pita bread and slamming of drawers. Almost every time on this shift, you see employees rolling their eyes from discontent that you came after 22. The institution is open until 23:00, you can't work a day without nerves-quit and look for a job with a short schedule. I understand everything, all people and everyone get tired at work, but be kind not to show your negative emotions to customers, since you have chosen to work with people. There are no questions about food.
I haven't been happy at all lately. I ordered takeaway several times through the app and all the times the meat was burned. All desire to buy disappears…
Apart from a delicious cocktail (although not very much), there is nothing special. The shawarma has enough burnt meat (and in large chunks that you grab half of the whole meat at one time), and the dough is no less black. In addition, the staff is not particularly sociable
And they lured me with the words that the best shawarma in the city 😔
Shawarma has become not very.When they opened, it was the best in the city (apparently they earned the name and that's it).Staff communication leaves much to be desired.It is better to refrain from visiting this place
We usually ordered delivery, so we never encountered any problems with the service. There was an underweight of kebabs in the delivery several times. We are not so meticulous to weigh, but the shawarma seemed big as small, we weighed it, each one was underweight 90-100 grams. We wrote a review in the application - no response, no greetings.
On service in a particular cafe: firstly, the girl is rude in every sentence, it is very unpleasant, just a sediment. Secondly, they asked to pack it in foil, she said well, in the end - nothing. It's not pleasant.
So far, the taste of kebab compensates for all the disadvantages, but I'm afraid that if it continues like this, everything will not be so rosy.
Excellent shawarma, one of the best in the city. We ordered a lot of times, there were no problems. In particular, we can note the delivery, which works very quickly
They said that the wait is 20 minutes... I waited 30+ minutes.
I was late for the train because of this.
I'm not coming here anymore.
And the shawarma itself was not worth the expectations.
The disgusting boorish behavior of the cashier during the shift on April 13, 2023. She was given an answer to ordinary questions with difficulty and pronounced dissatisfaction for being asked. Change the staff, this is not the first time, I do not want to go to this point :(
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Влад С
Level 7 Local Expert
March 5
Ordered: kremchiz, Chicago, fries from this point
Of the advantages: the wait is 20 minutes, there were really 20
Of the cons: the shawarma was disgusting, it tastes completely different on those
Cream cheese without cream cheese, vegetables and a couple of pieces of meat
Chicago is just cabbage filled with 2 kinds of sauce
The French fries were boiled
One star for the truthful waiting time
Shawarma with a huge amount of some kind of incomprehensible mayonnaise sauce, the taste is very mediocre, the staff is unfriendly. I went to this place on purpose because of the large number of positive reviews, but in the end I was disappointed.
Here, it is delicious and fast and high-quality.What can't be said about the branch on Trusovo, it's not tasty, it's not fast, it's not high-quality, they do it on their own.
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Show business's response
blrsg
Level 7 Local Expert
May 29, 2022
Pleasant, friendly, helpful staff. The cozy atmosphere of the small room is equipped with two tables and chairs. The chefs are professionals in their field, the waiting time depends on the size of your order, but as a rule everything is moderately fast. The food is delicious. The interior is pleasing to the eye. I won't say much about drinks, since I only drank hot chocolate and lattes.
There is such a promotion. We deliver the shawarma in 45 minutes or it will be free. We have been waiting for the order for an hour since receiving the order. However, when the receipt was delivered, it turned out that the cook started ordering only 15 minutes after receiving the order. I don't see any point in putting such headlines if the cook can start ordering an hour after you ordered it, and then wait 45 minutes after that.
There are a lot of friendly reviews written here, it feels like it's on order. I was at this place yesterday. And I will say that the situation there is very depressing. The staff mostly sits on their phones playing, does not pay attention to visitors at all, and I did not like the taste of the food at all
Friendly staff, the cooking area is clean. This is where all the advantages end. The pita bread in the kebab is completely dry, crumbles and falls off, it is impossible to eat. There is little meat, even less sauce, and there are big doubts that the kebab weighed 400g. Sadly.
Nonsense, you can clog your stomach, but you can't enjoy a delicious shawarma: coals on pita bread, speaks about the cleanliness of the grill, there is little sauce, in places it is even a little dry, the meat is warmed up. I am attaching a photo
I didn't like the kitchen at all. There are much better places in this city. They won't serve you quickly either. I don't recommend it. The staff as a whole is not bad.
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Ярик Жданов
Level 17 Local Expert
July 8, 2023
Shawarma is delicious) the girl at the checkout was very unhappy and clucked constantly when contacting. Not the most polite staff.