There are no questions about the food, the shawarma is delicious. However, there are huge maintenance issues. Starting with the fact that the girl answering the phone aggressively pointed out that the pre-order only works until 22 (although there is no information about this), ending with the fact that at 22:50 the seller orders a taxi with the words (also, in an aggressive manner): "I'm also a human being, we work here for 13 hours, from 22:30 we generally work to the best of our ability." It is indicated everywhere that the opening hours end at 23:00, it seemed to me that such establishments work until the specified time and the last guest, but this is a special case and the girl knows better how to work, I suppose)
Until recently, there was a very good place: delicious, fast, high-quality. The staff is polite and friendly. But they took a new employee and everything became terrible.
08/13/2024 (Tue) we made a pre-order for doners and boxes by phone. The woman who took the order on the phone thinks for a very long time: she never asked again what would be in the order, then she is silent for 5 minutes, asks again and is silent. She didn't say a word about the time of arrival and the cost. Just come and that's it. When we arrived, it turned out that we had to wait another 10 minutes or even more. When asked why they did not warn on the phone about the cooking time, they began to talk in raised tones that everything was being prepared from under the knife. And if we don't want to wait, then she can pile yesterday's potatoes on us, which is also interesting, because they always have everything fresh and only today's. In general, we did not receive a specific answer to our question. And after that, she started shouting with foam at the mouth that you can turn on your brains and everyone knows perfectly well that you have to wait 10 minutes. At some point, honestly speaking, it became even scary. We waited for the order anyway, because we had to leave the city, we were in a hurry and wanted to eat. Moreover, it used to be delicious.
As it turned out, this boorish, unbalanced miracle worker was trained just on Tuesday, but apparently poorly trained. Or just Gypsies, as a free and freedom-loving people, do not bend under the authorities.
As for the taste and quality of the food, I can say the following: in the boxes (they took the classic ones), by the way, it feels like the potatoes were yesterday's. Adults are fine, but the child was ill afterwards. Doners (big classic and cheesy) are not tasty, unfortunately. They took it out of the bag and half of it fell off immediately. The pita bread is all wet. The meat is over-dried, as in the boxes. Tomatoes are clearly not the first freshness.
As a result, the mood is spoiled, we didn't get any delicious food either. The child was also poisoned. I don't advise anyone. Such catering points are simply dangerous: they will poison you, and they can still attack you, and they will call you stupid.
The cashier is sitting talking on the phone, she stood waiting for a minute, the cook came up behind her and nodded his head, saying, order, dictate, and this dissatisfied "face" of the cashier "wait a minute, I'm talking." The service is disgusting. The cashier is at his workplace, all personal and business issues should be discussed during those breaks, or this should not interfere with the order.
After reading all the reviews lately, there are a lot of complaints about this woman, the administration doesn't care.