We were traveling from Minsk to Slonim with the driver Gulnik Anatoly Anatolyevich. During the entire trip around the city, not a single stop was announced, upon arrival at the final station, the driver entered the salon with the words, Girls, let's get out!,,
When we asked why the driver did not announce the station stop, he began to aggress, ignoring repeated requests not to yell at us and talk calmly. I switched to you, did not let you leave the salon arguing with the phrase, Don't you see? I'm talking,, . After we left the minibus, he began to arrange a circus with calls to someone, cursing loudly.
I really hope that at least a conversation will be held with the driver about this situation.
We were driving on October 13 at 7:00 on a minibus and the driver did not even come out to put the suitcase in the trunk, as a result, they put the suitcase themselves, and while driving it fell and rolled around the cabin, I had to get up and put it in the trunk on my own again, but at the exit I already noticed that it was badly scratched and the new cover was torn, which was not so damaged even at the airport. It is very felt that “Mroyatur” does not feel competition and behaves like this👎🏼
On June 18, 2024, I was traveling to Slonim, on the minibus number 7716
The driver does not know how to communicate with people, she asked to turn on the air conditioner, was silent for a couple of minutes, had to repeat it again, and then she says, I don't know how to tell you ... I can't stop in the city, It's strange how people can be dropped off near the subway, so it's possible! I said, we'll go out of town, I'll do everything, we've passed Cherkassy, I come up again, I say, please turn on the air conditioner, the hatch is fully open, it blows strongly, a small child is sitting next to it….He said that the air conditioner is partially broken and does not work, but the air conditioner only works near him, plus the window is open on his side. This is the first time I've seen the air conditioner work with the window open. What will it cool down if hot air is coming from the window. Then he started saying that he hadn't asked me to go with him... strange boorish behavior!
I do not know where the management looks when they hire such "cadres". Dear management, create normal conditions for comfortable trips for your passengers, fix the air conditioners. Another strange moment is that the driver does not give a receipt. The receipt must be issued as soon as the passenger has paid for the trip.
On July 20, we were traveling in the 77-22 minibus. The driver was very rude to the passengers. The hatch was open for ventilation, but some passengers were cold, and the hatch was closed, and the driver shouted that the hatch had been touched. Rudely answered questions about stops...
I was driving today on 09/15/2024, minibus number 0809, Minsk Slonim . The driver DIDN'T EVEN wait for me to get in, he drove off, and I had a heavy backpack in my hands. The bus was all busy, and I stood in the aisle and waited for the woman to remove her things from the consolidated seat (also with a very unhappy face).
We drove from Minsk to Slonim in a 6139 Volkswagen Crafter car. 06/26.24 the heat is 30 degrees in the cabin there were 14 people including the driver. It is very doubtful that the air conditioner does not work in such a car. There is nothing to breathe, the hatch is open and the window is slightly ajar. What do people pay money for? How can 14 people in 30 degrees survive a trip in 3 hours.? Disgusting attitude towards people. When asked by one passenger, the driver replied that there was something blowing somewhere. It's good that no one got sick.
Disgusting! There is no air conditioning in the car. We went with my wife for 50 rubles. There's nothing to breathe, it's hot in the car, everyone arrived wet. Awful. Price in this case does not = quality!
Feedback from Elena: "I want to express my gratitude to the operator of Mroya Tour, Zhanna, for her prompt response, attentiveness, and indifference to customer requests."
The service leaves much to be desired. Drivers are often rude, and the operators haven't gone far either. In minibuses, the seats are broken, then the air conditioning. In summer, you can die from the heat, and in winter from the cold.Terrible attitude towards customers, considering that the cost of the trip is not cheap.
On November 28, 2023, I wanted to book a minibus from Minsk for December 30. They informed me that they do not make reservations so early, call on December 16. But on December 16, I find out that everything has already been booked. P.S. a lot of rude drivers.
Good afternoon.I want to say Thank you again!!to the female operators who are on June 24 with the initial lack of available seats.Nevertheless, they found an opportunity and a suitable time for us.so that we can return from Minsk to Slonim.Thank you for your patience and attention.Prosperity to you and your company!!!
The human qualities of the drivers are very good, but I would like them to stop on the way! But despetchers leave much to be desired! I don't know the names! It's just not possible to talk alone, as if I'm asking her personally to come personally for me at the end of the world! BUT the second girl, yes, it's nice to communicate, thanks to her for the good work! In general, the score is average!
I was driving a minibus Slonim-Minsk on February 2, minibus number 4454, the interior of the car is extremely uncomfortable, the seats are broken (a man with a broken seat was sitting in front of me, the back of his seat almost lay on top of me) there was a spare wheel under my feet, there was nowhere to put my feet, I had to put on a step, the service does not justify its cost at all (16 p) it was unbearably hot on the route, you can't pay by card or online. Please pay attention to these problems and solve them.
I am very pleased with the trips on the Slonim - Minsk minibus. The drivers are reasonable, friendly and always go to a meeting at the airport. Yesterday I was driving from Zhirovichi for 15-30 to Minsk. I thank the driver for his efforts. I caught the train on time.
Hello! I want to leave a review, or simply put, to be outraged by the driver's work on the Minsk-Slonim route on August 23, 2022.Departure from the Central airport at 11.40. Car number 4TAX5858. While driving, the driver was constantly (without interruption) using the phone: reading, writing, flipping through the tape. While supporting the steering wheel with either one hand or an elbow. The head is lowered to the phone screen. When the passenger who noticed this made a remark to him and asked him not to use the phone while driving, the driver was rude in response
I wish the Wi-Fi was not password-protected . And it is advisable to make a stop so that people can at least go to the toilet . And stop yelling through the whole minibus .
It is especially inconvenient when traveling with children.
There have never been any problems. The drivers are very polite, they will bring bags, put them in the minibus. Where you need to stop, where you need to be taken (Slonim).👍the day before the trip, they call or send SMS, which is very convenient.
The staff is normal, but there is no online payment. The head wrote a year ago what would happen, but did not say when!?! The drivers are different, who will you fall for
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Андрей Полубок
Level 2 Local Expert
September 3, 2024
The service is disgusting, they are completely overeager
The condition of the cars is not very monitored.I drove twice and had problems balancing the wheels twice. It's a small thing, but it's a little unpleasant.
Unjustifiably inflated price, depreciation deductions are much lower for other companies that do not run on the Minsk-Slonim route. For example, Minsk - Soligorsk (only 6 rubles, but they do not travel along the Olympic route, although the distances differ by only ~ 20 km. Including the convenience of the cabin and the comfort of the entire fleet.