This is not the first time in this bank, when you turn to specialists, you get the impression that they never want to work. Even if there are 2 people in the queue in the hall, you will still wait 30-40 minutes.
A terrible bank branch , there are 2 cash desks , if one operation is more than half an hour long , the second cash desk is at lunch, you have to sit for about an hour or more, the advantage is to transfer the proceeds , if you are just a customer with a card, you will spend a lot of time
Be careful. Mtbank has introduced a mandatory commission for payments abroad. Now any transactions cost 2-3% more. + double conversion is also possible. In total, the exchange rate from a Ruble card can increase significantly.
I've been with the BANK for 12 years ... probably by far the best bank in Belarus, this particular customer service department is just super, always polite and smiling staff ready to solve any problem.
I came in recently, it became more convenient than before. The location inside has been changed, there is more space for people and it has become brighter somehow and it is easier to breathe
Renovated with redevelopment, it has become much better and more spacious. But the disease of long waiting in line for specialists exists in all banks, regardless of repair and space.
Excellent department. I solved my question in less than 5 minutes. But even if there are more people than in my case, it is quite comfortable to wait there.
There are always long queues at the department. 3 cash registers and many specialists in banking products.
Excellent location-right at the descent to the Uruchye metro station.
I was very upset that they removed the possibility of using a bank card as a pass to enter a room with ATMs and an information kiosk 24/7. I used to withdraw/deposit cash at any time, it was very convenient.
In conditions of limited resources, specialists made a bright, spacious office out of a rather nondescript room, which is just pleasant to be in, not to be serviced).
After the repair, there is a super compartment, it is spacious and the cash machines are pleasing, it has become easier to put money on the card. I will not tell you about the specialists - I did not use the services.
Humane and responsive employees. Consultants easily agree to help (link: application-mobile communication)
When contacting, there was no feeling that they wanted to get rid of you as soon as possible. On the contrary, it seems that the problem has been solved and support has still been provided. I express my sincere gratitude. Girls, thank you and have an easy job.
A non-client-oriented department. Saturday, one ticket office is open. Those who took the ticket directly to the cashier are forced to skip those who go straight from the specialists, because for some reason they are in priority. I've been sitting for 20 minutes now, and not a single ticket has passed at the checkout, only from specialists
A good department, although cramped, there are no queues. There are 2 information kiosks and 2 ATMs on the small square, which is convenient when you run in from the subway to quickly withdraw or deposit money.
Slow service, few specialists. The queue board is not informative, it is unclear who is in front of you, and there are literally a couple of seconds to run through the number to a specialist.
The department is open until 19.00, But at 18.38 it is no longer possible to get to a specialist (the electronic queue is disabled). Dear management of the bank, why set the opening hours of the branch different from the reception schedule? A very "customer-oriented" bank.
On Saturday, I took a ticket to a specialist. There were 6 people in the queue, in fact 4 (two left). The waiting time is AN HOUR! Dear MTBank, do you even read reviews? Or is it now such a standard of service for you? There are more advertising slogans than business!
The discussion is on the level, but it happens that you have to wait a long time in line. I was also unlucky with informing about the readiness of the card, I had to find out for myself and it turned out that it was already ready.
There are no questions about the service, but the long wait is always depressing. Once again, I don't want to come in, because you'll be waiting for your turn for half an hour. There are no complaints about the work in general
They serve as if they are doing a great favor. This is in addition to the constant queues or disconnection of the coupon issuing machine an hour before the end of the working day.
A small and ordinary compartment. There are problems with customer service, an ordinary situation, it is impossible to pick up the ordered card, since there is no plastic
There is a fast queue at the ticket office, a lot of information kiosks. There are long queues for consultants at almost any time, waiting up to an hour is unacceptable, it is easier to find another branch.