On 11/20/2023, an employee named Ekaterina decided that she could not see the seal in her passport, which for some reason the customs officers could see normally. Extend the work on issuing a new card (the old one expires) she refused until I REPLACED the passport so that she could clearly see the seal. Here an ordinary bank employee decides when to notice the passport🤷 And she doesn't care that you are a regular long-term customer

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Артём Петрикеев

Level 5 Local Expert

Good afternoon, with my white ruble Halva+ card, I made a payment for housing on Airbnb (the invoice is in dollars). I already knew that they always cheat with the conversion rate, so I checked the dollar exchange rate for my card specifically and the transaction was 2.54. I made the payment. Money was withdrawn from the account at the rate of 2.58. My amount turned out to be more than $ 20 just on commission (excluding the usual conversion). I'm calling to figure it out - they say that there was a double conversion (BYN-EUR-USD) on which I lost $ 20 Attention to the question, how should a mere mortal understand that the bank will not want to convert your money through some yuan next time and put not $ 20, but some $ 100 in its pocket? It seems that the excuse with conversions (in which the exchange rates and currencies are not known, it is only known that you will lose money) has rolled. Tell your customers how much you're going to steal from them before you steal! For the lost (no one knows where) $20 I would spend another day at the sea!

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