Incompetent employees! Simple questions don't solve it. Wasted time. The dumbest bank in our country. They blocked the card and haven't solved the issue for 2 weeks, at the 6th window a young boy took a passport, like filled out an application there, but the call center replied that nothing had been sent from him! I called a million times, I sent the same data to everyone, but there was no result. It is better to use cards from other banks. They recruited employees from nowhere, it was a disgusting job. They don't know how to communicate, they just sit there stupidly.
In order to exchange currency, you need to wait for customers to be served from open cash registers. Waiting in line for more than 20 minutes. You spend a lot of time waiting for a simple operation. In this case, it is worth leaving one of their two working cash registers for simple operations. And the priority should not be in two cash desks at the same time for customers coming from open cash desks.
Terrible bank branch. The service is so slow that when you plan to resolve issues, set aside 2-3 hours to visit the bank.
You take a ticket in front of 3 people, as a result, people get stuck without a queue, the service takes at least 1 hour.