We came here to find out about the possibility of opening an international card for Russians. The girl very politely and intelligibly told about the timing, opportunity and prospects.. It's not cheap, but the dollar and the euro are both possible.. and swift in both directions! and everything works the most important thing..
A good bank, with excellent conditions for small businesses. Many thanks to the specialist Victoria Savchuk for the detailed explanation and answers to all questions!
Friday 14:30, it was necessary as an individual to withdraw money from the card through a specialist. There is only one specialist, the one who is also alone in legal entities and does not help in the work of the one who works with individuals. As a result, half an hour of waiting. There are 2 people in front of me. Although there are more places for specialists, but only one works.
Oh, no, it's such a department. You can sit with a ticket for hours, no one will pay attention to you and the queue will not move. We chose another bank in the end.
I waited in line for more than an hour to top up my card as an individual.
There is only one cash register, businesses come and go out of turn
Disgusting service!
I ordered a plastic card from the bank, the representative, the girl, was very professional, polite and calm. At the same time, without excessive worship, as is dictated in some service centers. It was very pleasant to communicate and get a high-quality result.
A bank for legal entities and for servicing individuals. Basically, in banks there is a queue of either everyone in a row, or an individual followed by a legal entity
But this department has its own rules. And in order to solve customer dissatisfaction and put a bill acceptor, it's easier to put you in a bad light. Awful.
I came to sign a salary contract on Thursday morning, they said the next day you can make cards to employees. We came to order a card at another bank branch on Saturday, but the contract was not registered and no one could help us, we sat in the queue in vain. And the experts ignored the requests to sort it out. They were sent to the department where the contract was signed. Everything is as usual. To get at least something, you need to pass ten rounds of tests
I had to put dollars on my friend's card. I went to the department for a consultation and was informed that the procedure would take no more than 10 minutes. Have a passport, money with you and come to the department for the provision of services. The next day I arrived at the same department (on Timiryazev street). I took a coupon (having previously clarified with a specialist what service it is necessary to take a coupon for: an individual-another (specialist). After 30 minutes, I was still not called, although I was the only customer in the department. I will clarify (offhand): the department has 2 specialists for servicing individuals, 2 for legal entities and 2 cash desks. Disgusting service. The question to the management is what employees get paid for.
Real good fellows!!!) Friendliness and courtesy on the verge of fiction! That's what my money, which they serve, does to people. So, in fact, I'm the one who's doing well! :)
search to change passport data. The lucky owner of the I'd card. I had to stand in a queue of 3 people for 50 minutes. I'm still standing. At the same time, one girl works with individuals. 2 specialists: to work with legal entities, they were not engaged at all
I use this Bank, good conditions!!!! The best to date!!! A free terminal is provided when opening the account-very convenient!!! Excellent overdraft conditions!!!!
I got an incomprehensible impression, but apparently this is still a feature of the employee herself, who cannot explain what is wrong and how to solve this problem, I do not remember the names, but another employee easily helped in solving the issue
There is a long wait, only 1 specialist for individuals works on Friday, you sit for half an hour, or even more in line. There is clearly a lack of staff.
The department for legal entities and individuals is serviced by only one specialist, but this did not prevent all issues from being resolved.
If by car, then in the parking lot, to the right of the building, you need to say that to the MTBank.
I do not recommend it. You ordered a product here, you received an SMS saying that you can receive it, make no mistake. You will come to the bank, and the employee who turns out to be the only one who can hand you this product is ill.
The worst branch of the bank has ruined the impression of the bank as a whole. The work schedule is probably for the unemployed. You can spend an hour in the queue. The absence of an ATM. I have faced incompetence of specialists. With a logical question in this place - how long will you have to wait, rolling your eyes with the martyred sighs of a specialist. The last straw was that the work schedule was changed without warning, despite the fact that the old work schedule is indicated in the SMS to pick up the card. Wasted time, nerves and a spoiled mood.