MTBank
73 reviews
November 24
I had an unpleasant experience when applying for a loan! Namely: I applied for a loan to the branch in the MOMO shopping center. The employee accepted my application for registration in the amount of 8,500 rubles for a period of 3 years. At the same time, he explained the interest rate to me and informed me that a decision would be made after some time, but the loan term could be extended to 5 years. After a while, I received a message about the approval of a loan in the amount of 9300 rubles. I came to the same branch to get a loan. Another specialist has already informed me that I am being given a loan in the amount of 9300, but 800 rubles is the bank's package for registration. This was the first time I heard about it, although the previous employee did not mention it to me. I agreed to such conditions, as there is no time to take out another loan. However, an unpleasant aftertaste remained, and it is unlikely that I will contact the bank again in the future. I don't think anyone wants to just add an extra 88 rubles to their loan.
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August 16
I wanted to withdraw money from an ATM for 400 rubles. There was an error and the money was debited from the card three times. the money was not given out. I waited a week from August 10 to August 16 for all my money to be returned to me. Although they promised to return it on August 12. But those who support them are not able to press one "Unlock" button for a whole week To sit for a week without money. So I also found out that the bank postponed my application until August 19th. I'm just in shock from the bank. There is no feedback. Keep losing customers if they are not important to you! You've been sitting without money for a week. I'd like to see you.
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4
November 9
Friday 09.11, working time, 16 hours 10 minutes, the day is not a holiday, and the front door is closed. At least they bothered to hang some kind of sign explaining what was going on, so that people would not stand and wait for it to be opened, otherwise they had to knock on the door and call a disgruntled employee outside and hear the phrase that they say they are not working today. Unfair treatment of customers not even from the doorstep, but also directly from the street.
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1
July 26
A specialist girl dealing with cards and sitting at the table on the right (sorry, I didn't remember your full name), I would like you to be more polite to customers! If you were asked again because you did not understand something the first time, then this does not mean that you need to repeat it rudely! Think about whether you should work with people if you get annoyed by a calm repeated question.
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5
August 15
Very high waiting time. Not the most friendly staff, slow work. Obviously, this is not what you expect only when you arrive in the capital of the country. I spent more than an hour to ask 1 question and leave. I do not recommend visiting
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2
December 17
Three times, while working, I asked for halva, they refused three times, and as soon as the year came to an end, they ran over the phone to close the plan, offering it. I will refuse on principle, the service is disgusting.
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December 1
I often go to this department of the banaa. The staff are polite and friendly. Of the disadvantages, there is often a queue!
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1
December 12, 2023
The waiting time in this department is very high. To pick up a card (already issued through the app), you can spend the whole day in line. One visitor is served for half an hour
(card registration)., a queue of 30 people is waiting.
Obviously, the design of the card and the issuance of the finished card are different processes in time, and their differentiation could significantly optimize the speed of work. And one employee will not be able to cope in such a queue with all his desire. If there is such a high workload in the department, you can inform visitors about this when choosing a department in advance.
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6
August 29
The only ATM that is on the street does not work, one window barely works in the bank branch, which has a queue of 10 people
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1
October 7
The worst bank there is... They haven't been able to do the most basic thing for three months (link a phone number to an application... )
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July 16
Terrible service. The staff is rude, slow and boorish. They made a mistake, they are still rude, they call as if they have not been recommended since the 90s
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1
January 31
Excellent employees, polite and professional, keep in mind that you will most likely have a long queue of Russians waiting for you on the weekend, this bank is one of the few that makes cards immediately on the weekend
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3
October 16
They work very slowly. I wait at least half an hour every time, even if there are only 1-2 people in front of me.
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September 7, 2023
The bank branch is terrible, most of all I did not like the service of the "employee", namely Diana's Mosquito, the person does not know how to use a printer, printed the document 3 times, communicated with a colleague while talking to her, does not even know what seal to put on her, and what to write in the document.
They asked for one document, but they gave out a completely different one, so they also paid 25p for it
I do not advise contacting this bank branch
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3
January 27
Employees sit by themselves, serve as if you owe them something and they do you a favor by doing their job, even the simplest questions are answered almost rolling their eyes, thank you, let's choose another bank. In my case, thanks to Doroshko E. for helping me choose the wrong bank by my behavior.
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3
1
September 30, 2022
Pleasant office, qualified staff. I especially want to mention Zakhara, a professional with a capital letter, explained everything patiently and intelligibly, clearly and to the point. The card was received in 15 minutes.
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3
1
July 13
Conveniently located, fast service.
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1
September 29
They opened the account quickly enough and immediately handed over the card without personal data, which is convenient.
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October 8
Professional staff, but unfortunately the queue is moving slowly.
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November 29
Thank you, the girl figured it out very quickly and helped
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April 6
Few operators, long queues. The bank has reduced the number of branches and it has become worse than it was, although it seemed like it couldn't be worse. I spent 45 minutes for the simplest operation
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December 8
I liked the very polite service
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December 5
To pick up a ready-made card, I sat in this department for 1.5 hours, one specialist worked!An hour and a half to pick up a ready-made card!I haven't seen this anywhere else!Terribly slow service, I do not advise anyone!
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July 19
Everything's fine
Clean, neat
The specialists are polite, I liked everything
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June 3
Online coupons do not work on time here, although there were not many people, but somehow everything is not fast at all
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1
November 18, 2023
A terrible branch, a young girl with glasses was updating her passport data and did not enter all the necessary information, as a result, I need to go to the bank again, I can't issue a card for a month, thank you, class!
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2
1
October 9
Slow maintenance. I didn't want to contact you again
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June 3
The slowest service in the world, 1.5 hours waiting to close the account. I'm glad not to be a bank customer
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1
June 7
Fast service. Friendly staff.
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July 8, 2023
Getting into such a good institution, get ready to sit out an hour +, only 2 operators work, the third is at the top, in general, how many did not visit, a constant queue, the staff is normal but slow.
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2
2
November 15, 2023
The exchange of money was quick and clear. Although the terminal with the numbers did not work for the first time. ))) Promised to fix it soon, I'll check next time.
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3
August 28, 2023
10 minutes to carry out the operation of replenishing the card, pay for the statement - another 10 minutes!
Withdraw cash - another 10 minutes
All managers with stone faces a la "saleswoman of the USSR".
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3
2
April 27, 2023
Only 2 windows work, sometimes one)))) the wait is long))))but it is tolerable, apparently a lot of products are offered, therefore a long waiting time! Overall not bad
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3
2
June 14
They work very close quickly, they issued cards in 10 minutes
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1
1
October 17, 2023
Normal department. It's a little cramped. But the service is fast.
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December 25, 2023
Naddim Richter, if you see this miracle in the window of the exchange office, RUN!!!! 30 MINUTES 3 banknotes will be littered
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1
December 11
It's not a big room.
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March 10
The ATM does not work, no matter which side you insert, even if it is wide or narrow. A call to customer support does not make sense, because technical support is not responding. Another confirmation of the bank's level.
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1
September 8, 2022
I came to withdraw money from the card, the ATM looks like it's working, but in fact it doesn't work, it always returns to the main menu.There are no other ATMs, and one specialist works in the bank for a queue of 10 people , he left without hesitation .The worst bank visit of my life.
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3
1
July 31
the worst bank in terms of service
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2
November 22, 2022
My favorite bank, I constantly use its services, I often visit this branch. Fast processing of an overdraft loan, a large selection of interesting products and cards. Friendly staff.
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3
1
February 21, 2023
A small , compact office, everything is available for individuals and legal entities. Terminals, currency exchange.
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1
3
August 19, 2022
The windows of the exchangers are inconveniently located. One is on the ground floor, the other is on the second floor. At what time they call — random. For the elderly and people with musculoskeletal problems, a steep staircase between windows can be a serious obstacle.
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4
April 27, 2023
At about 11 a.m., only 1 employee was working. The rest did not know what they were doing. As a result, I had to wait quite a long time.
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3
1
July 1, 2023
There are two employees for the entire bank
There is nothing more to add
And also no privacy
1 star for a little water
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1
2
April 27
The bank is constantly not working according to its schedule
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1
November 9, 2023
They offered a card, brought it to the bank and immediately refused. Looking for another bank
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1
September 18, 2022
I really liked the bank branch. The service is on the level. Efficiently and quickly!!
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1
August 2
A good bank, there are always not many queues.
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1
November 15, 2022
I was there on Saturday morning. It's crowded. I stood in line for 20 minutes. The queue is electronic. I worked with 2 specialists and one at the checkout.
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3