MTBank
67 reviews
November 24
I had an unpleasant experience when applying for a loan! Namely: I applied for a loan to the branch in the MOMO shopping center. The employee accepted my application for registration in the amount of 8,500 rubles for a period of 3 years. At the same time, he explained the interest rate to me and informed me that a decision would be made after some time, but the loan term could be extended to 5 years. After a while, I received a message about the approval of a loan in the amount of 9300 rubles. I came to the same branch to get a loan. Another specialist has already informed me that I am being given a loan in the amount of 9300, but 800 rubles is the bank's package for registration. This was the first time I heard about it, although the previous employee did not mention it to me. I agreed to such conditions, as there is no time to take out another loan. However, an unpleasant aftertaste remained, and it is unlikely that I will contact the bank again in the future. I don't think anyone wants to just add an extra 88 rubles to their loan.
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August 16
I wanted to withdraw money from an ATM for 400 rubles. There was an error and the money was debited from the card three times. the money was not given out. I waited a week from August 10 to August 16 for all my money to be returned to me. Although they promised to return it on August 12. But those who support them are not able to press one "Unlock" button for a whole week To sit for a week without money. So I also found out that the bank postponed my application until August 19th. I'm just in shock from the bank. There is no feedback. Keep losing customers if they are not important to you! You've been sitting without money for a week. I'd like to see you.
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2
4
November 9
Friday 09.11, working time, 16 hours 10 minutes, the day is not a holiday, and the front door is closed. At least they bothered to hang some kind of sign explaining what was going on, so that people would not stand and wait for it to be opened, otherwise they had to knock on the door and call a disgruntled employee outside and hear the phrase that they say they are not working today. Unfair treatment of customers not even from the doorstep, but also directly from the street.
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1
July 26
A specialist girl dealing with cards and sitting at the table on the right (sorry, I didn't remember your full name), I would like you to be more polite to customers! If you were asked again because you did not understand something the first time, then this does not mean that you need to repeat it rudely! Think about whether you should work with people if you get annoyed by a calm repeated question.
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4
August 15
Very high waiting time. Not the most friendly staff, slow work. Obviously, this is not what you expect only when you arrive in the capital of the country. I spent more than an hour to ask 1 question and leave. I do not recommend visiting
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1
December 12, 2023
The waiting time in this department is very high. To pick up a card (already issued through the app), you can spend the whole day in line. One visitor is served for half an hour
(card registration)., a queue of 30 people is waiting.
Obviously, the design of the card and the issuance of the finished card are different processes in time, and their differentiation could significantly optimize the speed of work. And one employee will not be able to cope in such a queue with all his desire. If there is such a high workload in the department, you can inform visitors about this when choosing a department in advance.
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5
June 3
Online coupons do not work on time here, although there were not many people, but somehow everything is not fast at all
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1
August 29
The only ATM that is on the street does not work, one window barely works in the bank branch, which has a queue of 10 people
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1
October 7
The worst bank there is... They haven't been able to do the most basic thing for three months (link a phone number to an application... )
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January 31
Excellent employees, polite and professional, keep in mind that you will most likely have a long queue of Russians waiting for you on the weekend, this bank is one of the few that makes cards immediately on the weekend
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3
July 16
Terrible service. The staff is rude, slow and boorish. They made a mistake, they are still rude, they call as if they have not been recommended since the 90s
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1
September 7, 2023
Отделение банка ужасное, больше всего не понравилось обслуживание «сотрудника», а именно Комар Дианы, человек не умеет пользоваться принтером, распечатала документ с 3 раза, общалась с коллегой во время того как с ней разговаривали, не знает даже какую печать ей ставить, и что писать в документе.
Просили документ один, а выдали совершенно другое так еще и заплатили за него 25р
Не советую обращаться в это отделение банка
3
January 27
Employees sit by themselves, serve as if you owe them something and they do you a favor by doing their job, even the simplest questions are answered almost rolling their eyes, thank you, let's choose another bank. In my case, thanks to Doroshko E. for helping me choose the wrong bank by my behavior.
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3
1
October 16
They work very slowly. I wait at least half an hour every time, even if there are only 1-2 people in front of me.
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June 3
The slowest service in the world, 1.5 hours waiting to close the account. I'm glad not to be a bank customer
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1
September 30, 2022
Приятное отделение, квалифицированные сотрудники. Особенно хочу отметить Захара - профессионал с большой буквы, все терпеливо и доходчиво объяснил, четко и по делу. Карту получили за 15 минут.
3
1
June 7
Fast service. Friendly staff.
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July 13
Conveniently located, fast service.
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1
September 29
They opened the account quickly enough and immediately handed over the card without personal data, which is convenient.
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October 8
Professional staff, but unfortunately the queue is moving slowly.
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April 6
Few operators, long queues. The bank has reduced the number of branches and it has become worse than it was, although it seemed like it couldn't be worse. I spent 45 minutes for the simplest operation
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November 18, 2023
A terrible branch, a young girl with glasses was updating her passport data and did not enter all the necessary information, as a result, I need to go to the bank again, I can't issue a card for a month, thank you, class!
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2
1
June 14
They work very close quickly, they issued cards in 10 minutes
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1
1
July 19
Everything's fine
Clean, neat
The specialists are polite, I liked everything
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October 9
Slow maintenance. I didn't want to contact you again
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July 8, 2023
Попадая в столь неплохое заведение, приготовьтесь отсидеть час+, работает только 2 оператора, третий на верху, в общем сколько не посещал, постоянная очередь, персонал нормальный но медленный.
2
2
November 15, 2023
The exchange of money was quick and clear. Although the terminal with the numbers did not work for the first time. ))) Promised to fix it soon, I'll check next time.
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3
August 28, 2023
10 минут проводить операцию пополнения карты, оплатить выписку - еще 10 минут!
Снять наличные - еще 10 минут
Все менеджеры с каменными лицами а-ля «продавщица СССР».
3
2
April 27, 2023
Только 2 окна работает, иногда одно)))) ожидание долгое))))но терпимо, видимо много продуктов предлагают, поэтому и долгое время ожидания! В целом неплохо
3
2
October 17, 2023
Normal department. It's a little cramped. But the service is fast.
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December 25, 2023
Naddim Richter, if you see this miracle in the window of the exchange office, RUN!!!! 30 MINUTES 3 banknotes will be littered
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1
March 10
The ATM does not work, no matter which side you insert, even if it is wide or narrow. A call to customer support does not make sense, because technical support is not responding. Another confirmation of the bank's level.
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1
September 8, 2022
Пришел снять деньги с карточки ,банкомат с виду рабочий ,а по факту не работает ,все время возвращает в главное меню.Других банкоматов нет ,а в банке работает один специалист на очередь из 10 человек ,ушел без раздумий .Худшее посещение банка в моей жизни.
3
1
February 21, 2023
Небольшой , компактное отделение , всё есть для физических и юридических лиц. Терминалы, обмен валют.
1
3
November 22, 2022
Любимый банк, постоянно пользуюсь его услугами, в этом отделении часто бываю. Быстрое оформление овердрафтного кредита, большой выбор интересных продуктов, карт. Приветливый персонал.
3
1
August 19, 2022
Неудобно расположены окна обменников. Одно — на первом этаже, второе — на втором. В какое позовут — рандом. Для пожилых людей и людей с проблемами опорно-двигательного аппарата крутая лестница между окнами может стать серьезным препятствием.
4
April 27, 2023
Примерно в 11 часов утра работал только 1 сотрудник. Остальные неизвестно чем занимались. Вследствие чего пришлось достаточно долго ждать.
3
1
July 31
the worst bank in terms of service
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2
July 1, 2023
На весь банк два сотрудника
Больше добавить нечего
И так же никакой конфиденциальности
1 звезда за водичку
1
2
April 27
The bank is constantly not working according to its schedule
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1
November 9, 2023
They offered a card, brought it to the bank and immediately refused. Looking for another bank
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1
September 18, 2022
Отделение банка мне очень понравилось. Обслуживание на уровне. Качественно и быстро!!
1
November 15, 2022
Был в субботу в первой половине дня. Многолюдно. В очереди мин 20 стоял. Очередь электронная. Работала 2 специалиста и один в кассе.
3
August 2
A good bank, there are always not many queues.
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1
February 19
Two floors, plus a cramped staircase, is inconvenient at all.
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1
April 28, 2022
Находится рядом, В шаге от Метро. Мой любимый банк. Пользуюсь картами постоянно, в общем и целом всем доволен.
2
1
February 23
Queues for specialists. Long...
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1
September 16
I recommend.
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July 28, 2022
Сотрудники вежливые, однако на выдачу карт стоит выделить хотя бы 2-3 окна! 1 девушка просто не справляется с таким наплывом клиентов.
2
2
December 29, 2022
А не слишком ли большие ворота, для столько небольшого банка? Или это комплекс?))) 😜