A good inconspicuous bank and an exchange office.... The only thing is a small square... I ordered a card, it was issued quickly, without delay... The staff was polite and professionally explained everything....
Convenient location. There are few people in the queue. Compact room, but everything is conveniently located. I enjoyed it
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Level 13 Local Expert
February 11, 2024
Good department, polite staff. You can put money on the card, change the currency, sign contracts, get advice. The girls in the hall are friendly and friendly
Polite staff, convenient Halva card... but.... Now my story. My card expires in November. At the beginning of the month, I contacted the bank, the girl issued a card and, since I do not live in Minsk, arranged delivery (approximately on the 15th) at my place of residence. Super service! But it's not that simple, guys... On the 13th, an SMS arrives that my card has been made and they are waiting for me at the Minsk branch of the bank!!!? And on the 15th, a young man called reminding me that my card was made... After learning that I was waiting for her in a completely different city, he assured me that the card would be handed over to the delivery department in the near future (delivery from MTB arrives to us twice a month), and this is November 29, I will receive it. But yesterday (November 22nd) I received as many as two SMS messages saying that the card was made and they are waiting for me again at the Minsk branch!?? Today I already called the bank myself, the girl searched for my manufactured card for a long time and found it in the delivery department, but it will not get to me in the near future, since it was not issued to the courier... Also, very politely, the girl offered to arrange delivery, but already on December 13!))) So the production and delivery of the card by MTBank will take up to one and a half months (if I get it for sure, of course) - for me a record among the banks whose services I currently use! But for the rest: polite staff and a convenient map....
My card expires in May. At the beginning of the month, I contacted the bank, the girl issued a card and, since I do not live in Mozyr, arranged delivery (approximately 24 hours) at my place of residence. Super service! But it's not that simple, guys... On the 19th, an SMS arrives that my card has been made and they are waiting for me at the Minsk branch of the bank!!!? I typed into the service and ended up with one promise feed
The bank is open until 17.30. The Halva card has been reissued for the third time, there were no problems picking it up at the bank before. Now, the bank's working hours do not allow this, because almost all people work until 18.00 and do not have the opportunity to leave work earlier. We would like to ask the bank's management to help resolve this issue in a positive way for their customers. Thanks
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Рената Басинских
Level 15 Local Expert
November 16, 2021
The responsive staff, they had positive emotions even at the end of the working day, they were issued quickly and without rubbing any "buns", which was very pleasant, finally they did not shove anything into the load for this, thank you very much
An excellent bank, I have been using the Halva card for 3 years, it always helps out. I recommend.
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1
Та самая
Level 5 Local Expert
April 16, 2021
The working hours of the bank's branch in Mozyr are designed for an unemployed client. It would be better to make one weekday a weekend, and Saturday a working day.