A small branch of the bank, with long queues, and lack of service for legal entities
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Георгий
Level 7 Local Expert
June 24, 2022
A terrible department in terms of waiting lists for a specialist. I've been here 2 times to close the cards.
4 people in the queue, 30 minutes of waiting.
It feels like there is 1 specialist working for the entire department.
The bank employee at the 1st checkout does not know what moneygram is! And her colleague, too.
And they had no desire to get any information about it. 02.08 18:20
Visually, there are some unusual moments for a bank (non-banking gloss, many specialists sitting next to each other at small counters), but a convenient location and fast service. The specialists are good.
Everything is correct and without unnecessary red tape. There is no way to compare it with Belarusbank. Well done.
Terrible queues, after 10, 3 cash desks should work according to the schedule, in fact one is working, according to the ticket, there are 14 people in the queue. There are a lot of people, there are no workers.
It was necessary to make a statement on the card, the bank employee (Alesya) offered to make insurance immediately. It turned out to be cheaper than at the embassy! Thank you so much, we will contact you again!
As for me, MTBank is ahead of all banks with cash backs and halva. Specifically in this place, the staff is polite. The bank occupies a large area. From the 10th to the 15th, there are always a lot of people there.
How many times have I been there, the electronic queue system has broken down so many times. They even tried to fix it once, but it didn't work out. But the cash registers (there are three of them) work quickly, so you didn't have to stand for a long time (there is a place to sit). The staff is quite intelligent, they offer, of course, they don't "push" you what you don't need.
Terrible queues at the ticket offices, do something already! Sitting for 2 hours to exchange money is not the case! She left as soon as she saw the queue and so on all the time!
There are always crowds of people, there are not enough cash registers, or the operating mode is not configured correctly. When there is a mass gathering of visitors, 1-2 ticket offices are open.