Convenient location of the communication salon, there is a large Parking lot. The service is at an average level. I reconnected to another tariff, there was a lot of unsaid information. Customer service time is not fast.
Yesterday, I changed the tariff in this salon to "Close". I really liked the service: they told me everything in detail, gave me useful recommendations. My opinion about the work of this salon is very good, the rating is the highest!
Wonderful service. Consultants will always listen, pick up a suitable phone number and if not available, they will order and bring it as soon as possible. "Transparent " installments for phones and accessories. And on days of promotions and discounts, it turns out to be much more profitable than in other chain stores of household appliances.
Quiet horror... I haven't called you back for two days. I order a callback, also silence. The operators may be polite, but, unfortunately, I did not have the opportunity to communicate with them. They say the response time is three minutes, but in fact 20 is not enough. Even one star is a lot.
A great communication salon, I have no idea where people get the negativity from. I took the phones for myself, my wife, and my parents, and everything was always fine. According to the terms of the installment plan and on shares, they always prompted.
Tactful employees can always help with advice. Moreover, with advice, and not to load "a ton of water"
, Even on New Year's Eve there was no wild queue.
See original · Русский
2
Show business's response
Александр Алексеев
Level 4 Local Expert
May 6, 2022
They did not voice all my requirements that I can present when handing over the phone under warranty (although they are obliged by the law on consumer protection). Which is why I had to mess with the refund for almost a month longer. There was also no working replacement phone, which, at my request, must be issued when handing over the phone under warranty. (Again, hello to the law on consumer protection)
They like to sell obvious garbage, like Huawei and similar garbage on the overprice, since the rollback from them is greater.
While I was sitting in a long queue, I noticed that the guy who is engaged in vaping does not understand phones at all, or I understand too much.
Before going to the MTS salon and other similar establishments, it is worth preparing properly, so as not to be deceived (not telling something) and not to sell too much.
People inexperienced in this field, be careful! They sell all sorts of nonsense here, so take with you a person who is more or less in this. Don't settle for too much!! And sellers recommend Samsung and Huawei instead of xiaomi because they get more kickback!! Solve Xiaomi take heaps don't get fooled!
Friendly and friendly staff. Thanks for the help in choosing a phone
See original
5
1
Show business's response
Светлана К.
Level 4 Local Expert
April 30, 2019
The review applies only to employees of the service center on Sovetskaya. They always tell us in an accessible and understandable way, they are always polite.
And I can't say anything good about the tariffs: there is nothing to choose from, everything is expensive.