The disgusting work of specialist Eugene K.
I came to issue a SIM card to a legal entity and asked for a list of tariff plans, he gives me a list of CB and I understand that there is absolutely other information on the official site, when he started asking questions, he answered me that these are tariffs for individuals, and for legal entities go to the site and see for yourself. I can connect it, but I can't provide information... And then I realized that nothing would work with such a specialist. I also asked him to choose a SIM card with the code 29, to which he replied that it was a paid number selection service, although it was always free.
Moreover, two pens do not write for customers, which the MTS salon specialist does not care about.
Sadness of course!
I connected the SIM card (19.11), I want to thank the consultant! I picked up the room, arranged it, no problems, very politely and most importantly VERY QUICKLY!
I express my deep gratitude to MTS for the quick response to the written request, and even financial compensation, in connection with the incorrect operation of the MTS MUSIC application. And personally, the employees of this salon, for their help in solving this problem, were very competent.
It's a very long wait. Saving the company on staff. One employee does not have time and a large queue is gathering. At the same time, the quality of communication is much inferior to the competitor. MTS management definitely needs to work with a calculator to compare the savings from cost reduction and the loss of income from the loss of customers.
Non-professional staff, promotions and discounts on smartphone models were viewed on the site. The services are not provided correctly, as a result, the money is not returned for more than 3 weeks, I had to call to find out where the money was lost. I don't know how it will end.
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Show business's response
Н
Николай
Level 9 Local Expert
September 25, 2023
Normal. The young man consulted, helped, prompted. Everything is polite and knowledgeable.
We were at 21:30 on 17.01.2022 at the Winners 65. Extremely unfriendly attitude towards the client. A very unpleasant aftertaste from communicating with an employee of the salon. There is no outright rudeness, but the dismissive attitude left a very unpleasant impression.