I would like to point out the unprofessional and incompetent staff of administrators.
On November 4, I called the institution to book a table for 6 people on New Year's Eve, I was signed up to the "wish list", promising to dial in mid-November to compile the menu, make an advance payment and fully voice the New Year's program.
On November 28, after an independent call, I found out that the "wish list" does not have a 100% table reservation, but that there are still 100,500 people in front of me and if there is room left, then we can celebrate the New Year in this institution.
What is the problem with voicing complete information to potential guests right away? Why am I confident of my location on New Year's Eve, and not looking for and considering other options? Probably because the administrators of this club are not trained to negotiate and explain how the booking takes place.
After reviewing the reviews, I dare say that I am not the first in the list of "dissatisfied"! You should allocate time and budget for employee training, so as not to lose visitors.
By the way, we didn't have enough space, which I found out on December 6, I think you understand that now neither I nor those people with whom we communicated as well as with me will spend the New Year at home and will not book places anywhere.
Happy New year!
Until today, it was quite a pleasant impression of the place, but everything has changed! We had been signing up for the New Year since SEPTEMBER, but we knew perfectly well that something might not work out.
The employees of the institution assured that in mid-November they would call everyone and provide the final information. A few weeks of ignoring calls and noodles that the information would be later, and on December 5 they reported that we were CANCELED, but forgot to notify. It is a pity that due to the negligent attitude of the staff, the opinion of the institution is completely spoiled.
Let's talk about the pros: bartenders are funny, pay attention and you won't have to stand empty-handed for a long time. Coffee by the way, fire, cappuccino 5p! The contingent is also pleasant, I did not see the dead in the trash even at 4 a.m.
Of the cons: DJs are not always OK, the music stopped a couple of times and there were hitches. The wardrobe is on the floor above, with not very pleasant women of 60+ (it is better to leave things behind the curtain at the club, but there is not much space and of course no one is responsible).
I won't say anything about the kitchen, I couldn't book a table, we were standing at the bar. To be honest, at least there are not enough bar stools