An establishment with an interesting interior.
The waiter was waited for about 20 minutes. The girl is not friendly.They brought tea, forgot sugar, waited again for 20 minutes to bring sugar.
The hookah is not bad-the first 15 minutes, then it began to taste bitter.They told the hookah man (the Girl) that it was bitter, so she just picked up the coals and blew on them. I didn't even look at the bowl, after such "machinations" the hookah became just terrible.
When they asked for the bill, it turned out that we smoked a PREMIUM hookah for 8000 tenge (Although our waitress did not specify which one we wanted-they just punched the most expensive one)
I'm not lying))
06.01.2020 we visited this institution. If the other franchises of different cities keep their high level, then this one is just an insult.
We personally arrived at the institution, there were no seats, the administrator promised that he would call as soon as the table was free. We waited an hour, there was no call , we decided to call , there were no tables, they took the phone again, said they would make a reservation . It is a pity that all these are just words. We called again ourselves after another 1 hour, then they tell us that there are tables . Although , they promised to call 2 times . A couple of minutes later we were at the place, the place turned out to be half empty.
We ordered a hookah with an already proven filling, adding a little chill. There was no taste at all, but a chill burned my throat. They asked to fix it, to which the hookah man tried to convince them that they were not forgetting. They convinced him to do it anyway . He took the bowl in front of us , took out the chill and put it down . This did not make the hookah any better, one of the most disgusting that was smoked. We decided to leave it as it is .
What killed us the most was that the hookah people, standing a meter away from us, discussed this incident without hesitating to say "we only forget ours, and who is this?".
It became quite unpleasant, but we decided not to spoil the evening. We ordered cocktails , 2 ice cubes , we didn 't regret alcohol , I don 't know if it was good or not , but I wanted to have a snack or drink from such cocktails .
During all this time , no one has removed the glasses , changed the coals . Oh , yes , we just came to announce the bill .
It's a shame that the franchise level has been undermined by you!!!!!!!!!