We bought an expensive phone , after a couple of days the connection began to work poorly , the interlocutor disappears during a conversation , they do not change it under warranty , they send it to a service center , and the service center waves its hands , they say we do not see the problem , or they refer to poor communication , although there is no such problem with other devices . That's how they can't change the phone under warranty .
If you only try to take it for your own money for an independent examination , and then to court .
MTS has a guarantee, it's just a name, in fact it doesn't matter, it's better not to buy devices from them and save your nerves!
There are no complaints about the employees!
Excellent communication salon. We bought a phone and a watch with a big discount and bonuses. The staff transferred all the information and set up new devices. Polite communication. I recommend.
I do not recommend it!
Faced with the inaccuracy of an employee Kubasov Artur Igorevich, who handed over a deliberately faulty fitness bracelet for use, citing the lack of battery charge, for some reason telling what kind of apartment the head of the salon has and what kind of vacuum cleaner he uses ...
The next day, the seller Piskun with a dissatisfied look took away a bracelet for repair that we could not even turn on ...
With such "it is better to visit another outlet with polite " consultants" and not spoil the mood ...
We bought two watches in Svyaznoy for more than 1200 rubles...and we remained one step away from changing the MTS operator to a friendlier one...
Convenient location in the large shopping center "Korona". There is an information kiosk with the possibility of paying in cash.
A couple of years ago, I had problems paying a loan to VTB Bank (Belarus). Because of this, overdue debts arose. As a result, they stopped providing me with installments in MTS. How is MTS connected with VTB? I have no idea. I have never had any serious problems with paying MTS installments. I consider this situation offensive and discriminatory. I have no opportunity to go to court and defend my rights.
My wife and I came before the New Year to change the tariff (suddenly change after NG). The operator listened to everything, checked the passport and said that the tariff had been changed to the required one. My wife started using the Internet more, but for some reason doubts crept in about changing the tariff. I installed the application for my wife on My MTS phone and it turned out that the tariff was not changed, it remained the old one. The tariff was changed through the application, the SMC confirmation came and the tariff was changed in the application.
The operator's work in MTS is two points.
The customer was deceived!!!! The payment for 450 rubles has not been credited.. I called the hotline several times - nothing was decided!!!! Despite the fact that the payment receipt is on hand!!!!!!!! They are transferred to the bank, which says that MTS is to blame...
Disgusting service. I stood in line for 15 minutes, when my turn came, the specialist (a gray-haired man), at his discretion, began to consult another client standing behind me. Thank you very much MTS, I'm changing my mobile operator!
Yesterday we bought a SIM card, so it's not enough for us that the number is not the same, and even the money was not properly put in, money of course, but the bill was returned, but they didn't even deign to apologize, so minus 5.
A large selection of smartphones. Polite staff. I bought phone insurance in the salon for a small cost, the child dropped the phone - it crashed, it was repaired within 12 days for free at the expense of insurance. I recommend it!
The employee said that supposedly there are no more tariffs without a subscription fee.
It's complete nonsense. I called the hotline and confirmed that there are such tariffs.
They breed unnecessary accessories and unnecessary insurance without a twinge of conscience looking into the eyes. In other respects, this phenomenon is common nowadays.