27.07 I connected the SIM card in this salon, on the first attempt the SIM card could not be connected, the consultant said that I needed to reboot, then that something was wrong with my phone, etc. In the end, she just sent me to the main office to solve the problem there. An absolutely incompetent specialist who cannot and does not want to solve the problem, and blames its solution on the customers.
I bought a phone today... by the way, I'm writing from it!)I want to express my gratitude for the patience and understanding of the guys, namely Artyom and Igor, the guys are very positive, understanding, and most importantly professionals in their field!!!I tortured them for half a day, if not more ... everything was explained, installed, told!I do not specify the last names, but I think they are the only ones there, I bought with confidence and pleasure, although I did not trust your network ... the guys of promotion!!!!
I took an iPhone here. Everything was done great. They were covered with film from all sides. We transferred all the data from the old phone. In general, I am satisfied with the service
The impressions are disgusting.
Managers do not want to deal with the issues of Life subscribers, and instead are engaged in the sale of gadgets and phones. You will wait as long as they want, and at that time customers will approach them and they will deal with them, not you.
Don't waste your time here.
The impression of communicating with sellers is simply terrifying! We are citizens of Russia. When we bought a SIM card, the seller (a young man) incorrectly informed us about the amount of the monthly payment. It was May 7th. We contacted you again a few days later to clarify how to install the help section on your phone, where you can get information about the tariff, payments, etc. Now there is another seller (a young man) sitting on a chair with his phone and looking at something there, he did not even deign to look up and get up from the chair, despite the fact that elderly people were standing in front of him. After the remark, nothing has changed. We were told that their salon is engaged in sales and are not obliged to explain anything. We have never seen such a service anywhere.
I ordered a phone with home delivery, they did not bring it and did not even call back.When talking to an employee, I was surprised at all, in general, there are not competent, rude children working there.
The staff is rude, in particular Anastasia Ignatenko. You need to communicate with customers more respectfully, but you still work in this field of sales.