Thank you very much to the staff of the store " In touch" for the excellent service. I received professional attention when choosing a phone and other services, I especially praise the work of consultants, as they explained and told me absolutely everything that interested me and also helped me choose a phone as a gift, depriving me of a headache with this issue, I will communicate only here!
Bomb staff💣
Very cool guys👍🏻
Everything will be explained and shown in detail
I bought an iPhone from them
We did everything on favorable terms
I recommend it
I bought a laptop from them
Guys, everything is great
Everything was described and explained in detail
They are very attentive to each client
Recommend 👍
I really liked the service. The staff is very attentive to each client. This is not the first product I have bought in this store. And I really like it.
I want to share my negative experience of visiting this store. I came to replace the protective glass on my phone.
The employee who started the process of removing the old glass used a scalpel, which led to a large scratch on the screen. Frightened by the current situation, the seller began to call a higher-level specialist. After a short conversation, I was given a phone where the head of the sector was in touch, who, instead of helping and resolving the problem, began to defend her employee, convincing me that she was a professional and knew her job, when in fact the employee had been working for less than a month and was tapping the protective screen with a dangerous object - a scalpel. Next, the head of the sector offered me a "peaceful" option, promising to install a new protective glass for free. After my refusal, she told me that I could go to court, where, in her opinion, I would lose 95% and would bear all legal costs. Responsibility for what happened was eventually removed from the employee and shifted to me. The head of the sector pompously said that there would be no peaceful settlement of the issue with me, then she said, "you can leave a complaint," and then hung up. Naturally, I wrote a complaint.
As a result, when I contacted the head center in Minsk, I was told that when watching a video shot on a video camera located high above, they were convinced that she was not to blame. I was not asked to watch this video, nor was any solution offered to the problem.
It turns out that the client is to blame for everything, who got 150 rubles due to the incompetence of the staff, and also received a lot of negativity from the seller, the head of the sector and the hotline in Minsk.
I do not recommend this store because of incompetent staff, management and unfairness towards customers.
Dear management of the chain of stores "In touch", I hope you will answer my review (although I am not sure after all this) what is my fault. The seller scratched the glass, the head of the sector accused me and hung up, the hotline removed the seller's guilt, saying that nothing was noticed on the video (how can you notice the appearance of a scratch on the video screen?).
I successfully went to the store to change the glass!
A very large selection of equipment and at the same time an installment plan for everything without interest. I definitely recommend it!
See original · Русский
Ирина
Level 10 Local Expert
January 8, 2023
A decent salon, the girls politely explained to us tourists from Russia which SIM card (tariff) is better to buy. We bought an A1 SIM card for 10 Belarusian rubles, 400 min + 20 g of Internet. That was quite enough for us to stay in Belarus