Beware of this hotel!I had two rooms booked through the world-famous hotel booking system, where I am a regular customer. The booking conditions were - payment on the spot. A few days before check-in, I received a notification from the booking service that my card with which I confirmed the reservation was invalid due to the expiration date (which was a lie) since I had paid and booked hotels with this card more than once before. I contacted the hotel and offered to deposit the required amount into the account (if they want to take a deposit, although the booking condition was payment on the spot). I was notified that nothing was needed and we were expected with a payment condition on the spot. On the day of arrival, they sent a notification that the card was invalid ( which is a lie) and canceled the reservation. I immediately called them, to which they replied that the rooms were no longer available and they canceled the reservation. I guess they sold our rooms for more and they just kicked us out! At the same time, on the eve I wrote to them that elderly people would come and asked for care , they responded positively. The result ! My parents stayed on the street! Booking did not want to solve this problem ( they tried to justify themselves and offered to go directly to the hotel even though they knew that there were no rooms there ) although it is obvious from correspondence with the hotel that they are wrong! Boorish and not disdainful attitude towards people ! I really hope that their mothers won't cry because someone cheated on them!

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ingard

Level 12 Local Expert

It's a great hotel. Very polite and helpful staff. I was pleased with the shuttle from the hotel to the square, it was very convenient, although I liked to walk.

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Naz City Hotel

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16 reviews