Negotium
1 review
January 23
I leave my feedback about the company, as I was extremely disappointed with the service and quality of the car provided. I rented a Gili brand car with an automatic transmission and paid the full amount for a week. Everything went well at first, but the next day the gearbox started working in emergency mode.
I did not remain indifferent to this situation: I promptly called the company and warned about the problem, even shot a video confirming the malfunction. Upon arrival, I was asked to write a refund request to return the car. However, the act of acceptance and transfer indicated that there were no claims to the condition of the property. In a conversation with the company's employees, it turned out that two gearbox replacements had already been connected with the car, which indicates an awareness of possible problems with it.
After returning the car, I continued to correspond with the company. In response to my request for a refund, I was informed that the problem was an "electronic glitch." It's been 10 days since the refund, but none of the company's employees even bothered to call and discuss how I can get my money back.
At the moment, I plan to file an official complaint and possibly go to court, as I feel deceived and ignored. I sincerely do not recommend this company for car rental. It is better to spend time searching for a more reliable and responsible service.
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