Neos Hotel
88 reviews
September 7, 2024
The hotel is comfortable, quiet, with good sound insulation and courteous staff. Huge soft bed.cleaning for 5.We liked everything very much.Special thanks to the restaurant on the ground floor, the price includes a buffet breakfast, but on the first day we did not have time for it and took breakfast for two on the menu and ate it for 2 days🤦♀️😂The portion sizes are very large and everything is delicious from breakfast to dinner🙌excellent serving 👌
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October 29, 2024
A cozy hotel with very friendly and helpful staff. The room has everything you need: slippers, bathrobe, soap, shampoo, shower gel, toothbrush with paste, cotton buds and discs. Bottled water is replenished daily. A safe and refrigerator are also available. Excellent breakfasts in the Turkish cuisine restaurant on the ground floor of the hotel. I recommend you to visit. We will definitely return to this hotel again, thanks for the hospitality!!!
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September 22, 2024
A clean and bright hotel, spacious rooms and comfortable beds, friendly girls at the reception answer all necessary questions. The hotel has a VERY tasty restaurant. Only pleasant impressions remained!
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October 24, 2024
Very good in terms of price/quality ratio, I will stay here again. Hearty breakfasts, there is a choice and a paid menu. Comfortable beds and a big TV!
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April 12, 2024
Great hotel. The room is spacious and clean. The bed linen is fresh and snow-white. The bathroom is clean, there is everything you need. The bathrobes are fresh, the slippers were changed every day. The cleaning is good. The breakfast is varied and delicious. The staff is polite and friendly. Nearby there is a supermarket, pharmacy, etc. The center is about twenty minutes on foot.
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3
June 7, 2024
A very decent hotel. A bright and high-quality alternative to well-known brands. Excellent breakfasts, super clean rooms and courteous staff. Separate words of gratitude for the floor-to-ceiling windows and the picture outside the window with a view of the Botanical Garden of Astana.
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May 13, 2024
A wonderful hotel! The rooms are cozy and clean. The staff is polite and helpful.
And if you want to end the day with an amazing relaxing massage, I strongly recommend going to Sergei. His hands are from God, he dispersed all my lymph) and after stone therapy, I passed out with a baby's sleep) a very cool master!🙌🏻
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January 9
I stayed at this hotel in January 2025 , I arrived with a small child and a huge suitcase , no one even helped to drag this suitcase at the reception , I dragged both the child and the suitcase on myself , the rooms are hot , there is no ventilation , the audibility is such that on the one hand the neighbors were watching TV half the night , on the other they were having fun . The water pressure is weak , I barely washed under a trickle of water , but I don 't say anything about the kitchen in the restaurant . I didn't think cooking could be so tasteless . One plus, a small playroom ( also in the top three ) but it brightened up the child 's waiting time for food .
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April 22, 2024
A wonderful hotel
I have never seen such a clean hotel anywhere and plus the room cleaning is just at the highest level , many thanks to the administrators and the fitness center , very responsive and pleasant staff
I will definitely come back ❣️
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January 3, 2024
I visited Astana for the first time, celebrated the New Year at the Neos hotel. One of the best hotels I've been to) The staff deserves special thanks, all the people are very nice, I was at home I also really liked my room, I chose Deluxe, spacious, beautiful, stylish interior, very clean. Beautiful restaurant on the ground floor
The impressions are the most wonderful)
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3
November 9, 2024
We stop several times for work. Everything is fine; clean.. the girls are very attentive and responsive
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2
October 21, 2023
There were 3 nights. The hotel is pleasant, everything is fresh, clean, new. Cleaning every day. There was such a nuance, I left a tip on the bed, but the staff did not take it, apparently it was not supposed to)). The breakfasts are delicious. The girls at the reception are responsive. There was such a moment, neighbors behaved very noisily for 2 nights, drank alcohol, another neighbor snored behind the wall as if he was next to me, but this is no longer a claim to the hotel, but to the lack of culture among people. I suggest that the hotel establish a ban on drinking strong alcohol and warn guests that silence is recommended after 23:00. Otherwise, I recommend the hotel. Compared to the same Hampton (Hilton), Neos is much nicer. By the way, great WiFi, you can safely watch YouTube on their good TV, without freezes, etc.
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December 19, 2023
The rooms are cozy, new and clean. Some of them have questions. The staff is friendly and helpful. The breakfasts are not very varied, but it will do. There is a good Turkish restaurant downstairs. I've stopped many times.
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May 29, 2024
Great, new hotel, not smoky.The furniture is new, the bed linen is new, all the accessories in the bathroom are new, everything is in working condition. Delicious breakfast buffet. I recommend to the settlement.
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February 21, 2023
We stayed for 2 nights. I liked the hotel very much! Clean, the linen is crisp, everything you need is there (toiletries, bathrobes, slippers, tea, sugar, water, mini bar, etc.). There is a restaurant on the ground floor (halal, without alcohol). Breakfast is included, which is very convenient. I won't say that they are diverse, but you won't stay hungry.
We had a great need for a safe, but we could not use it, because it is not bolted to the shelf and has a small size, so to speak, take it and go). I hope the management will take this into account.
I recommend this hotel and if we come to Astana again, we will definitely return!
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3
October 27, 2024
A great hotel for your money! Everything is clean, quiet, neat. Good delicious breakfasts.
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February 27, 2024
The hotel is new and comfortable. The food in the restaurant is delicious, and what are the costumes for the photo sessions of the guests mmmm..... The receptionists at the reception are the best, ready to make your stay as comfortable as possible. We lived in rooms 209 and 312, daily cleaning. We were very satisfied. Thank you all very much.
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3
October 19, 2024
Great hotel! Cool rooms, convenient. The staff is friendly and courteous 👍👍👍👍
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November 23, 2023
Nice hotel, a little bad with cleaning, but very clean bed
I liked the big comfortable bed and the size of the standard room too
Lots of cabinets
Comfortable shower
Towels are changed every day
Breakfast seemed meager, coffee was given out only in the hands, because the coffee machine is located behind the bar
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November 23, 2024
A new clean hotel with a pleasant interior. The only thing they didn't tell us when booking was that the Halal Hotel and even beautiful wine glasses couldn't be found for us
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November 15, 2023
A very beautiful hotel, the rooms are well cleaned, but sometimes too carefully - they threw away my personal toothbrush, brought with them.
The first time in the shower there was a flood (water flowed into the room on the carpet), miraculously managed not to fly headfirst into the sink, despite the fact that there was a towel at the entrance from the shower. The master repaired the door in the shower and fixed the problem, but judging by the rotten door slopes, the problem had been there for a long time, but for some reason it was not fixed.
The most significant disadvantage of the room is that the ventilation is very noisy and the walls are shaking, it is impossible to sleep from such vibration, it is also uncomfortable to be in the room. When you turn on the ambient light (backlight), for some reason, the faulty ventilation turns on. After several complaints at the reception and complaints through the travel agency, they offered to change the room, but in the second room the situation with ventilation was not much better. They promised to pick up a quieter room, but in the end they offered to move with an additional payment to a room of a higher category. I.e., for all the inconveniences caused by the hotel, I also had to pay 🤡
After that, take the suitcase in your hands and run to another hotel)
Regarding breakfast, the choice is not bad, but only in the first 1-1.5 hours, if you come later, then only half of the dishes + the stale porridge will remain, for some reason they do not replenish the tables.
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September 8, 2023
It's a very nice place. Clean, modern minimalism interior. Ideal for a comfortable stay. The staff is polite and always ready to help, even in coordination in the area. Everything is very good! Recommend
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3
November 24, 2024
Nice hotel. The rooms are spacious, new, clean.
Breakfast is meager, but you can have a snack.
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February 18, 2024
It's just great. There are no other words. I was there twice during 2023. The staff is at the highest level. The staff is 5+. The breakfasts are very good and appetizing. The location is very good. There are any shops with food and drinks within a radius of 200-300 meters. Recommend.
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1
December 20, 2024
Nice place, nice staff, there is a spa! I attended a massage, I recommend it!
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June 6, 2024
A great hotel, there is shampoo, shower gel, dental kit, cotton pads and sticks, bathrobe. The room was cleaned daily, the bed linen was changed after 2 days. The staff is polite. The buffet is decent.
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May 18, 2024
A great, new and very cozy hotel. I definitely recommend it. On the minus ground floor there is a gym with a sauna.
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November 18, 2023
The hotel is new, but there are many things that are incomprehensible and not acceptable! At the reception, the girl does not know anything, you ask why the answer is I'm the first day today, she gives a pen to sign the documents - the pen is all gnawed! At breakfast, everything from vegetables is wrapped in a film, each guest must open this film to get the product, and then many try to glue the film back - where is hygiene, he touched all the products with his hands! My room was spacious 317 - type priviligered, and the view from the window to the gas station. There is a TV in the room, but there is no TV in it, only the Internet and YouTube! The water in the shower went bad and flowed out of the shower stall!
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June 5, 2024
A small, cozy hotel. Cleaning is done daily. The staff is qualified and polite.
The breakfasts are ordinary.
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September 20, 2023
Lovely hotel, cozy, clean, modern!
Incredibly helpful owners and staff, helped with everything.
We really liked absolutely everything)
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June 4, 2024
A cozy hotel. Not killed, fresh surroundings, good plumbing. The drains are not clogged, as in most hotels. The price is acceptable.
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February 13, 2024
The breakfast is normal for its stars, everything is new, the sauna did not work. it is not a convenient entrance with a ladder, in order to drag suitcases it is necessary either on a lift for the disabled or manually. I designed the entrance group of a klutz, for a long time there have been solutions with an elevator with doors on two sides that lifts to one floor.
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August 12, 2023
Convenient location
Friendly staff
Clear
Spacious room
There is a parking lot
Wifi catches everywhere
Minus for breakfast, improve!
But you won't stay hungry
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May 12, 2023
A new, great hotel. Clean, comfortable, and sincere. The hotel has a SPA. The breakfast is varied (omelette, sausages, yoghurts, fruits, vegetable, cheese and sausage cuts). I liked everything very much
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June 5, 2023
Everything is very clean, the room is pleasant. All consumables are available. The bed is soft. Breakfast is for 2 out of 5. There is not much choice of drinks, Olivier fermented while standing on the table, they cannot set up the toaster so that it does not burn bread. You won't stay hungry, but against the background of a great hotel, this is a failure.
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July 29, 2023
We stayed for 3 days, we liked everything, starting with the girls at the reception and a clean, cozy room, everything is at an excellent level. The impressions of the hotel are very positive!
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December 19, 2023
I want to say "small, but remote." The interior is great. The main thing is that the ceilings are 3.5 - 4 meters, if not more. There is no sense of oppression.
The windows are framed. But some of them are looking towards the house next door.
4 stars just because of the breakfast. There is not much choice.
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October 22, 2024
Everything is at the highest level, both the rooms and the staff. Breakfast is like in Turkey))
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August 9, 2024
Administrator 🔥!
Prices "bite" in the ratio of the offered possibilities.
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July 14, 2024
It's a beautiful place. the hotel is new, the rooms are clean, a good breakfast and delicious coffee.
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April 22, 2024
Cozy comfortable room, friendly staff, delicious varied breakfast.
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September 10, 2023
She lived in two rooms. Everything is new and clean. The beds are comfortable. The windows don't open at all. Sometimes there was no hot water during the day. The breakfast is normal. But I really liked the restaurant, but it was expensive.
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September 5, 2023
A good hotel, like the whole of Astana, is new and modern, the restaurant is delicious, but without alcohol, you need to add alcohol 🙈
And the hot and cold mixers are often mixed up😂
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April 24, 2023
Nice new hotel. The rooms are beautiful and comfortable. But the little things are not a complete set in the bathroom - there is no body cream, shower caps. And the whole opinion was spoiled by the girl at breakfast - she doesn't know what kind of coffee; cappuccino is paid; juice is paid!
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3
January 5, 2024
A great hotel! The institution is one of the best in Astana.
I liked everything, words cannot describe it, I will come here again)
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February 17, 2023
Nice guest. The rooms are clean, the interior is not stressful, minimalism (without frills), delicious breakfast, good bed, fitness and sauna. Of the disadvantages, I can only name the tired carpet (such a material) - stains, and the lack of a warm smoking room. As it is, I will come again.
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January 6, 2023
A nice, cozy, warm hotel, the rooms are very warm, even hot.the floors in the bathroom are heated, there is a gym at the hotel.
It is better to go to breakfast early, otherwise you risk being hungry.
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June 5, 2024
Everything is fine here! The cuisine is fantastic both in serving and taste
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December 23, 2024
Wonderful hotel, good cuisine!
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February 26, 2023
Good afternoon, the review will be brief. The hotel is new and good, but there are many Shortcomings. First, knockdown, do not check into rooms where windows cannot be opened, burn out. The stuffiness is terrible, the batteries are burning very much, there is no ventilation. I had to move into a room with a window with an extra charge. The breakfast is not very rich. Well, there is also such a moment when I clean the rooms at 18-19 o'clock in the evening. So think for yourself whether it is worth overpaying for the hotel.
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