I was unlucky enough to deal with this company.
If there is a problem with the incorrect completeness of the order, no one is in a hurry to solve the issue, moreover, the service department considers it possible to inform you that you are not the only such shoal customer, sit and wait.
This did not prevent the second time to bring an erroneous unit to replace it.
And she would have been the same for the job.
I gave a star for the manager who tried to save the day, thank you.
I would like to share my impressions about the "excellent" service of this store. New Year's holidays, the order is placed a week in advance, after delivery (please note with full prepayment of the goods) it is postponed to December 30 without delivery!
The goods must be at the pick-up point at 18.30, arrived, waiting in line in the cold for an hour. At 19.30, the manager calls us and informs us that the product is not in place! He offers to pick them up on December 31, saying that the delivery is at their expense. But after the address was announced, they reported that the courier does not go there.
There was not even an apology!
The service is excellent, thank you. I do not advise you to communicate for orders here!
And by the way, there is not even a complaint book at the order pick-up point.
The store can substitute an order at the last moment, they called and said everything is available today they will be able to bring it. An hour before the agreed delivery time, they called and said that the product was out of stock and could only be delivered in a few days. Choose trusted stores!
I was very pleased with everything. The delivery was made the next day to the city of Mogilev. Responsible and conscientious staff, polite consultants, I will definitely order more only from you. Thank you very much and a lot of sales to you.
The availability of the product in its online store was indicated. When ordering, they called back and confirmed the availability, although I asked again, knowing that everything was bad in Minsk with its availability. We agreed on the date and time of delivery... BUT!!! On the day of delivery, they called and said that the first supplier did not have the goods in stock and would not be in the near future. It's very sad. The product was needed urgently.... sorry for the time spent, and the mood. (((
We ordered a dishwasher and a Bosch hob. Pleasant service and price in the store:-) The consultant spoke in detail about the characteristics of different models. They were promptly delivered directly to the apartment. Thanks!
The headphones were delivered on time. This is especially valuable during the New Year holidays.
There was a bit of confusion with the delivery date - maybe I got the day wrong. Therefore, we recommend sending SMS or e-mail, or Viber, in order to clearly know and have where to view the delivery information. (I saw that it seems that you can track it on the site, but not everyone wants to register, it's not so convenient). Everything else is top. Thanks!
A good store, I give it 5 stars. I ordered a TV for myself, I decided on the model a long time ago, but for some reason the price for it was too high, and Newton is just the lowest of all stores. That was one of the main factors for me. Very fast delivery β only 1 day)
I have never seen such a fast delivery: I ordered it in the morning and the laptop was already delivered the next day. Unpacked together with the courier, checked the performance, everything is fine. Now for the technique only in Newton :) I also checked the prices, they are quite adequate, even lower than those of similar stores.
I ordered a rowenta curling iron as a gift for a friend. My friend was satisfied. They were delivered on time, checked on the spot whether it was working or not, and as expected they gave a receipt with a guarantee. I have positive impressions, I think I will contact you again)
Not a bad pick-up point! It is conveniently located!
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Show business's response
Vadim O.
Level 2 Local Expert
January 15, 2021
I want to express my gratitude to this store! I chose a vacuum cleaner for a long time, very often consulted with their employees on prices and availability. They answered very quickly and always clearly and clearly. I received the order as agreed. The vacuum cleaner was in perfect order. Thank you for your highly qualified help!
I made an order , delivery was promised in two days, as a result, they called and said that the price had increased.
the quality of service is low - the result is do not waste your time
I ordered it several times, they constantly persuade me to pay in cash, they don't want to take cards at all, they come up with idiotic excuses. The last time I wanted to make an order, pay with a card, the manager called back and persuaded me to use cash, under the blunt pretext that their terminal would reject your bank's card. I had to cancel the order! I don't recommend it.