Convenient location, good and helpful staff, but the hotel needs renovation. The TVs are old and the TV signal quality is weak, there is WiFi, but the speed is weak. There is a summer house, prices are affordable, parking is small.
The cuisine is excellent, the cooking is super, but the prices are biting(
Hello everyone!
In the summer of 2023, 5 cars traveled by caravan to Central Asia, all children are small 3-4-5, stayed at this hotel, liked everything, maybe because there was nothing but luxury rooms, nevertheless, we liked the food and comfort!
The only disadvantage is that they did not accept rubles, and when asked to leave a deposit until the morning in rubles, and in the morning to change them in tenge and pay off, they did not go to the meeting, they had to change the bucks at the rate that was beneficial to the administration, they seemed to get out of the situation!
Still, I would like the service to be, not in politics!
I stayed at this hotel for work. Previously I stayed at another hotel, but there were no places there. The room is large, warm, bright.
All the furniture is battered, there is no proper care and there was no. Wi-Fi and TV with tuner did not work. The smell of sewage from the bathroom is terrible. The shower stall is terrible, with rust and yellow mold. From the set in the bathroom, only liquid soap, shampoo and dry small hand soap. There is no dental kit, no comb. We need to keep this in mind . Fortunately, the bed and towels were clean, there was a smell of air conditioner for linen 👍🏻 only for this 3*
Breakfast is about nothing, if you come down late for breakfast, you can sit down at a dirty table. No one cleans the tables after the guests here. At least in the morning.
As I said earlier, I will share a comment after visiting, in short, the kitchen is top class, the working staff are polite, they waited patiently for us until late. The music is great, the karaoke is updated.
The rooms are dirty, the administrator takes payment for half a day as per day, payment is only in cash or by transfer, there is no payment terminal, it is not possible to pay by card
They gave me a room on the third floor. Something was working on the roof all night, I fell asleep only because I was tired from the road (10 hours driving).
A top for your money. Comfortable and clean rooms, I really liked the kitchen. Of course, there are subtleties, but these are small things. The staff solved any issues. So fire!
It used to be good, now it is very outdated, furniture and interior need updating, plumbing too...the air conditioning system does not work-this is a big minus in Kyzylorda
A disgusting hotel. It's dirty. The bed is gray, I was generally averse to taking towels. The shower stall is just awful.... There is no kettle, no water was given. I will never stop there again.
The acoustics are not very good, the food is delicious
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Игорь
Level 4 Local Expert
October 21, 2022
Dirty old rooms. They broke 20k because of the hype. Cards are not accepted.
The towels are dirty, either in lipstick or in blood, the door is broken and made somehow, the chairs are worn, not a single foot by the bed is on fire, the whole floor is covered in hair. There's an old shower stall in the bathroom, it's all smeared with silicone and it stinks terribly from there. The hot water is barely flowing.
The bed is normal, you can sleep.
The rooms are spacious and bright, but the bathroom is like from the 90s, they are poorly cleaned, there is no water in the room, the value for money does not match the hotel
The air conditioner does not work, we lay in the heat of 50 degrees without air conditioning, promised to fix it but did nothing. They barely asked for a fan in the room and not everyone got it.