I ruined the children's birth certificate. I asked to make a copy and translation, as a result, the American and Russian certificates of the children were pierced with a hole punch and the translation was filed!! When she asked to make a copy and translation of the document and to certify it. At the same time, she clarified in advance and asked not to touch anything in the certificates.
Apparently, they just don't know what they're doing here. I really do not recommend this office, there are no words.
I arrived in advance the day before, they promised me that all adjustments would be made to the document on the spot, my father went to them the next day, refused to correct anything, although the document template was sent by e-mail, the staff were rude on the phone, terribly boorish and unprofessional attitude towards customers. If I'm not mistaken, the employee's name was Ketevan Zoidze.