Notebook Service
39 reviews
October 14, 2024
Avoid this place if possible with their cosmic prices for services and materials!
There used to be excellent service. But at the last request, I was spoiled by a gaming laptop for 500 thousand tenge.
In December 2022, I needed to clean my laptop and replace the keyboard. I bought the keyboard myself, because they did not have the right model, and according to their order it was + 15 thousand more expensive. After the "repair", I took the laptop and was glad that the keyboard was working, but soon new problems began to appear:
1. After their "branded cleaning" for 25 thousand, the fans began to buzz, and after a couple of months they rattled at all. Other services said that the fan was probably damaged due to improper cleaning. Before that, in 3 years I had no complaints about noise or fan operation.
2. For some reason, the masters decided to adjust the tension of the hinges without my permission, which is why the lid began to hang out and hold the position worse. They argued that it seemed to them that "the lid opens tight", although everything was absolutely fine from the moment of purchase.
3. A large light appeared on the lower edge of the display (just next to the hinge attachment point), which often occurs due to mechanical damage. The screen was in perfect condition, and this is confirmed by a photo taken a week before the repair.
To clarify, the laptop was completely in perfect condition: the screen, the case, and the whole system worked perfectly. The laptop was cleaned of dust every couple of months and went through diagnostics in the services. This is also confirmed by the fact that the masters themselves diagnose, inspect and evaluate the laptop themselves before taking it, that is, they themselves knew perfectly well that the laptop had no damage.
Unfortunately, all this happened right before the New Year holidays, and I was unable to return to the service, and after that I was busy. It turned out that the warranty for all these works is only 3 months (not a year or even half a year, only 3 months!), in total, in March I was already denied a warranty. Without offering a single solution.
And although they said at the time of delivery that they had adjusted the tension of the lid themselves, when I repeated my appeal, they told me that the upper lid was not affected or modified in any way on their part.
Of the important notes:
1. Note that if you contact the service again after six months, they again insist on a new "set of works" for cleaning and replacing thermal paste, thermal pads and thermal rubbers, even if everything is fine with the heating and the system. And if you have a gaming laptop, they will add another 10-15 thousand for "a unique thermal paste with a phase transition." Anyone who works with good thermal materials knows that good thermal pastes can work for up to 5 years, and thermal pads even up to 7 years. Moreover, the “thermal paste with a phase transition” can work for up to 10 years at all. But for some reason, every six months in this service they must be changed for 25 thousand, every time, and without a cleaning and replacement complex, they do not take the device for repair.
2. After providing services, they attach a warranty tag to the back of the laptop, glued over the screws. It turns out that you will not be able to carry out basic cleaning or replacement of other parts yourself without violating the already super-short warranty. Although it would seem like a keyboard replacement now forbids me to open my laptop.
Recently, I decided to contact the service again about one of the fans, which completely began to make noise and interfere. Here are the services I was offered with the amount of work in ≈ 50,000 tenge:
• 25 thousand again for their mandatory “branded cleaning” and replacement of thermal materials, even without first clarifying whether there are problems with heating, with the quality of materials or clarifying when the laptop was cleaned last time.
• 24 thousand for the order and replacement, since they comprehensively replace only both fans at once, although they are not related to each other in any way. On the market, these fans cost 3-5 thousand each.
And for these ≈ 24 thousand, a whole module is offered on the market that includes the entire cooling system with a radiator + fans, but here it is the replacement price only because of one faulty part 5 times more expensive.
• There were no proposals for preliminary diagnostics, checking of fans and bearings, lubrication of elements, immediate replacement for ≈ 50 thousand tenge.
Considering that it was here that my fans were damaged, everything sounds extremely absurd.
I REPEAT, avoid this place if possible with their cosmic prices for services and materials! With minimal warranty and, unfortunately, zero support for regular customers. And I've been using their services for several years.
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August 10, 2024
Wonderful guys, professionals in their field, and also very polite. We urgently needed to clean two laptops, we did everything in the best possible way, earlier than promised and for a very reasonable price. I advise everyone!
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1
September 13, 2024
I recommend these comrades, they will always tell you, they will do it. The prices are democratic, if it seemed that they were not, then we go do it cheaper and then safely return to this office, redo it and sleep peacefully...
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November 8, 2023
In general, I chose a place based on reviews. I did not rule out that the reviews are custom-made. In a word: super.
And now it's expanded: I put a new SSD 2.5 in my laptop. And while I was putting it on, I broke the contacts on the loop. At first I did not notice, I rang - one track does not plow. It takes a long time to order, the spare part is not rare, I think it will be replaced there.
I come there, they offer to leave the laptop for a day for repair. And I can't, there's all the work, it needs to be done yesterday.
I disassemble the laptop myself with their tools, give them a loop. There is no such spare part, they say they need a new one, everything is killed here. And there is no time. I explain it. The guys confer, pick something in the train (completely killed), put IT on AND IT WORKS!!! I almost hug them in joy (I put them on for a long time and broke them myself), I ask how much I charge. Not at all, they say. I say nooo, brothers, you did to me what I could not, and I saved on spare parts. How much? They look at each other and say: "Let's consider this a primary diagnosis." Okay, I say, how much? For free, they say. In general, I am delighted with the guys themselves and with professionalism, since to make a loop, the ends of which are torn to shreds, this is not for you to install Windows. 5+ guys.)))
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1
February 19, 2024
Wonderful guys. We changed the battery on the laptop, explained everything, showed it clearly and to the point.
Well done, I recommend it!)
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1
May 24, 2024
Excellent service, professionals in their field 👌🏻👌🏻👌🏻 The laptop was repaired quickly and efficiently🔥
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1
December 28, 2022
The matrix on the laptop broke, without a doubt I decided to contact this service because once they had already helped me solve the problem with another laptop and thus earned my trust.
I also want to notice the efficiency and quality of work. All repairs and consultations were carried out at the highest level and in the shortest possible time.
Here, no one will try to throw you on unnecessary additional services, fictional breakdowns and other points that would increase the cost of repairing your device. Everything is only in fact, honestly and without deception.
If you are looking for a decent service for your device, then you can contact this service without hesitation!
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2
January 17, 2024
Excellent location, there are Parking spaces (you can wait) good service, short time
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February 6, 2023
It's a great place. Everything is on top, solutions, staff. There was a problem with the board, it was solved without interfering with the hardware. We recommended a plan of further action in case of this situation.
Gratitude and delight. I recommend.
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2
August 27, 2023
A great computer repair company. I have applied more than once, they do everything carefully and as quickly as possible.
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1
June 28, 2022
Thanks to the Laptop Service team for their prompt assistance in solving a serious problem for a business trip person - the work computer was not charging.
First, after assessing the problem over the phone, the guys ordered urgent delivery of a new charger to their base - an hour later (!) charging was in place. When checking on the spot, it turned out that the problem was not in the charging itself, but in the input connection. Thanks to the professionalism of the Master, the problem was identified and fixed in a matter of minutes.
Thank you so much for your help and informal approach!
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3
May 27, 2023
This is the first service that found a cooler to replace my old one with the hp 430 pro book. The guys fixed the car and even made a leg out of an elastic band and glued it. It's really nice, all the problems were closed at once.
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1
January 24, 2024
Excellent laptop repair service, work honestly and conscientiously. We have been cooperating for more than 5 years
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December 29, 2022
It's a great place. In the "urgent repair" format, the Huawei matebook D 14NbD-WDI9 laptop was repaired in 5 hours - the motherboard was replaced (the laptop did not turn on at all and did not respond to charging). The masters were very attentive to the problem. Thank you very much!
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1
December 25, 2022
Excellent service! Great specialists who are open to dialogue. They will explain everything and give you the opportunity to choose. I brought a laptop to change the matrix. It was done in an hour. They gave a guarantee. In general, I recommend it!
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1
November 27, 2022
An amazing place-there is almost everything here-any spare part for a laptop, you can both buy components and take them for repair. Professionals in their field.
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2
August 9, 2024
Very good service.
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1
November 15, 2022
In a few days, the SBC (frenzied cooler syndrome) was fixed on a Lenovo IdeaPad laptop (with a Ryzen 7 4800u processor). For that, many thanks to your organization. I recommend.
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2
September 19, 2022
Excellent laptop repair in Almaty, I constantly use their services. Most often, cleaning the laptop from dust and periodically repairing the keyboard.
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1
February 20, 2024
They will always help and the prices are reasonable
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October 2, 2023
If the laptop breaks down, I always go here. They don't wave it off, they don't rip off extra money.
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1
November 12, 2022
The guys are doing a great job. You can trust them with your keyboard friends ;)
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2
September 29, 2023
The best place to repair a laptop
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November 14, 2021
A very professional team, experts in their field👍🏻I advise everyone to contact us boldly, everything is honest.
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3
February 21, 2023
They work quickly, the staff is qualified
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1
June 17, 2023
Everything was repaired perfectly!
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1
July 13, 2024
Very cozy
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1
May 17, 2022
I found spare parts that I couldn't find. They changed it quickly. Now I'm here for now forever)
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3
September 10, 2020
High-quality repairs, good specialists, many spare parts are available.
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3
December 6, 2020
Professionals work, respectively, they do well and not cheap, but they give a guarantee
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1
March 24, 2020
Good service and a lot of spare parts! Repair prices are not the most affordable
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1
January 27, 2021
A competent specialist Alexander advised.
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3
January 28, 2021
They are very good specialists in their field.
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3
August 19, 2019
Super pro. They repair everything. Honest and reliable. They will never take too much.
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3
1
July 2, 2022
The best
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2
August 18, 2019
The Masters Are Super. After the repair, there is no feeling that you have been deceived
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4
October 28, 2019
Specialists, but harmful in their own way...
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4
June 21, 2019
Excellent service.
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3
April 27, 2019
Everything is cool!
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3