Today 19.01.16 I received a package, I also called the hotline to clarify how the department works.I arrived at 6.30 pm and was making my way through the snowdrifts from the city center, and the branch is already closed.Another man also came with me with great difficulty through the snow.They called the hotline and there was nothing they could explain to us.I ask the chief to deal with the 10th department so that this does not happen anymore