Let's start with the fact that this is the most incompetent bank in the city. The bank's management is unable to find a cashier. As a result, there is no way to issue cash in the branches. Maybe you need to raise people's salaries and then there will be a cashier?
It is indicated everywhere that the department is open until 20:00, in fact until 19:00. Forgot to notify the bank's customers about this? Well, it's true - why does the bank need customers.
I'm really looking forward to when this wonderful bank goes bankrupt.