The hotel is very cozy
The rooms are large, there is a condenser, a refrigerator.
The bed linen is new and clean.
The bathroom has a full set of washbasins, hygienic components.
The staff is very hospitable and attentive.
I liked the breakfasts.
Thank you for the reception,
I recommend it to my friends and acquaintances.
We arrived at night, about 4 a.m. The receptionist was sleeping, with a dissatisfied ***** served. The room seems to be fine, but the blankets are single on the beds. This is not very convenient: it is more comfortable to sleep under a one-and-a-half, cracks do not appear. In general, the room is normal: the water is hot, more clean, there are hygiene kits, drinks and sweets in the refrigerator.
The breakfast is served well, I personally liked it. The room is cleaned daily. WiFi, even though the router was near the room, is unstable, but in general there have never been any problems with the Internet.
As a result: a good hotel, but in a room for 30 pieces it is desirable to provide blankets wider.
I've stayed here several times. One of the best hotels in Pavlodar, I really like the customer orientation of the hotel administration and staff. Good breakfasts.
The hotel didn't come to me. It seems like nothing like that, but there are a lot of small moments that I didn't like. The rooms are cool and not very clean. The reception service is polite, but not very friendly. The breakfasts are normal, but the choice is meager. The price is comfortable, but slightly overpriced.
The rooms are very spacious, clean, a very big plus is that the room has a bathroom, not a shower like in most other hotels. The room is warm, there is a minibar, a good location right in the city center!
A good hotel . The price tags are affordable . The rooms are large and clean. In the bathroom there are old-style showers with a large height in my case, it is not very convenient. Otherwise, complete comfort . I would especially like to mention the staff, the girls at the reception (all shifts without exception). They will help in any situation. A very decent , decent and highly qualified reception is not found everywhere. In our case, they helped us get to Omsk quickly and inexpensively!
I haven't been to the hotel, but I've been to the restaurant. A very respectable establishment. The staff is young, but the service is good. I wish you prosperity
Poor service , during the three days of stay, the room was not cleaned, towels were not changed, there were no slippers, bathroom accessories, rusty water.
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Anuar Z.
Level 8 Local Expert
December 6
The service is not very good. Prices are high for rooms, breakfasts are weak
In the hotel, breakfasts are about nothing at all, there is very little choice and you need to write something, as in the last century, what do you choose, there is no Swiss table, as there is no such thing, one thing that is cleaned normally, ironed and washed!
A good hotel, but some subtleties would add a lot to the service, the breakfast menu (a kind of buffet), the presence of a couple of bottles of water (included in the room rate), plus a little personal hygiene products to add, for example, solid soap (not liquid shower gel instead of soap and shampoo). All this would completely complement the service, given the prices for accommodation. And yet, to distinguish between the duties of the administrator and the waiter, a small bar that works at least until midnight would make the hotel great, but I'm afraid this is fantastic for Nurtau. The rooms are good, everything seems to be fine, but the service sector implies an improvement in the quality of service, it is sorely lacking, it seems that the owners do not quite understand that the hotel business consists of such little things that create an atmosphere of comfort.
The price is normal, the service staff is good, but :
1. The water in the cabin does not go away
2. The springs in the mattress are felt
3. There is no cooler
4. There is no kettle
5. There is no water, only in the restaurant
6. A meager personal hygiene kit.
There is no need to stop here
Everything is old. There is no bottle of water in the room. Not a mattress, but solid springs. The audibility is awesome, the walls are made of cardboard.
As the hotel is not bad. But there is a disadvantage - you cannot pay with a card. Breakfast for three. But in the evening it will not work, the restaurant is open only for banquets.
The bottom is outright, the prices are beating, but the service is not very good, the handles are broken in the room, you can't drink tea at night, they refused to put a seal on the travel certificate, in short, I do not advise.