Good afternoon.
Yesterday we returned from a ten-day vacation at the Kilikya palace Hotel. Considering our long-term holidays in various hotels in Turkey (from 1998 to 2013) and a 4-year break for trips around Europe, for the first time we encountered such a disregard, deceitful and disgusting attitude of the hotel guide to tourists. Guide Maxim, unfortunately, did not remember the last name, at the first meeting he immediately began to "win over" telling about his difficult fate, which brought him from Odessa to Turkey, about his difficult financial condition, that the work of a guide is not the main job, but the main one is the sale of real estate (right there he offered, if anyone is interested, to choose housing options), complained that he was forced by Odeon and Coral Companies to sell tours at "crazy" prices. It took 3/4 of the meeting time. Further, a false message that he will be at the hotel every day from 15:00 to 17:00 except for two days. Then, in the "gallop through Europe" mode, he showed several pictures of excursions and began a "divorce":
1. Currency exchange. He offered to exchange dollars for lira at a "very good rate", which later turned out to be 10% lower than the official one. I promised, if necessary, to make a reverse exchange at the same rate the day before departure, but the day before departure I did not appear at the hotel, a phone call from the hotel reception desk answered us that I was very busy right now, because I was in the hospital, I answered a call from another guide of the Coral company that I was busy in another hotel. I dropped subsequent calls, then turned off the phone altogether.
2. Suggested excursions.
2.1. Free trip to the fur coat/gold store/leather and supermarket Depot.
Lies from the guide: The round trip takes 1.5 hours. You arrive at the store, watch for 30 minutes, then they take you to the Depot. You stay there as long as you need, and upon completion, immediately go to the hotel.
Reality: We arrive at the store, 1 hour of obsessive vaping is not necessary, waiting 15 minutes for the bus to the Depot. The proposal is to wait another 15 minutes to collect the group for moving to the Depot, 2 hours for walking around the Depot, collecting the group to fill a large bus and transporting everyone to the hotels by 19 o'clock. They refused to wait and after the scandal, we were taken to the hotel without visiting the Depot.
Result: We planned to leave the hotel at 13:30 and return by 17:00. And so it turned out, but it was a lost time, because they didn't get to where they wanted to go, the scandal spoiled the mood.
2.2. Green Canyon (wanted rafting).
A lie from the guide: Rafting is far away, the river is shallow, everyone is complaining. Green Canyon is the same rafting, only plus a jeep ride, closer in distance and much more interesting and colorful.
Reality: They found out on the bus that this is not rafting, but swimming down the river in wetsuits, because the water is cold – 15 degrees. We swore inwardly, because we were with the children. They were brought to the transfer point from the bus to jeeps. The organization is zero! Weakly alive L200. We had to "cram" 17 tourists, a driver and a guide into one car:
- in the cabin, designed for 5 people, 8 must sit – the driver, 2 people in the front seat, 5 in the back seat;
- 11 people should sit in an open body designed for 8 people.
The task of "shoving in the unintelligible" had to be solved at the expense of children, because there were 6 or 7 of them in the group (ages 6 to 17), we were offered to put the children on their knees!!! Security? No, we don't know that word. After a mini-riot, 2 families were put in another L200. Go. We arrived at the starting point of the rafting. They gave me wetsuits. Sleeveless and knee-length. The water temperature, I remind you, is 15 degrees. We conferred, decided to take a chance. Yes, we are risky. Yes, it's extreme: you swim, climb slippery rocks, climb rope stairs on big rocks, jump into waterfalls. The result: We did not take the risk in vain – it is very beautiful, but, nevertheless, it is cold and it is necessary to warn, because you need to mentally prepare for this in advance.
2.3. A trip to the Land of Legends amusement park.
A lie from the guide: The trip is only through us – otherwise it is very expensive.
Reality: The bus did not arrive at 8:00, but at 9:00. We called the hotel guide at 8:30 to find out what happened and what caused the delay. We received a rebuke that WE (!!!) THEY SHOULD HAVE (!!!!!) the day before the tour, check with him the time of departure, and the time that it is indicated in the receipt is not accurate. However, the tour guide said that the overlap occurred when the bus was leaving and tourists were gathering from other hotels. But the hotel guide didn't care – we WOKE him up!
The result: The trip itself and the tour were wonderful. And the tour guide named Lev was just great. It seemed that they jumped back in time to the nineties-two thousandth, when guides corresponded to the name of their position – a guide, an escort. For which I would like to thank him very much.
The welcoming and accompanying guides are a separate, but very short story of verbs: met, counted, dropped off, left. At the meeting, not a word about Turkey, about sights, about traditions. We've heard it all before, but there were also those who arrived for the first time. During the whole trip, they heard that her name was Daria and the name of the hotels where the disembarkation takes place. The accompanying guide was also concise: she announced that everyone had been gathered, announced a stop at a candy store and the issuance / collection of discount cards, announced at the entrance to the airport that the counters were not yet known and they should be searched for on the scoreboard by flight numbers, several times reminded of the tradition of tipping the driver.
In conclusion, I would like to inform you that on 09/06/2019, by calling the ODEON TOURS hotline, claim No. 9159902 was accepted from me for the above circumstances. I Am Awaiting A Decision. Based on the results, the review will be updated.
In Turkey, guides tell tales about transfers and excursions. In fact, there is nothing for you. And they just drop the tubes on the hotline. The guide is hiding.
A one-day company.
Good afternoon. I want to write about the work of your guides or so-called escorts to the hotel. yesterday we arrived in Antalya, and approached the bus, which intended to take guests to the hotels. They gave their suitcase into the hands of the driver, a girl with a beautiful name Zemfira, but with absolutely no beautiful upbringing, invited them to take their seats. All such a sweet thing, it would seem initially, in fact turned out to be an annoying creature. The last of us were supposed to be brought to our hotel, and the rest of the guests had already been taken away. And so she comes up to us and says perfection charming words: Did you have any luggage with you? We are wearing jeans and sweatshirts, and we arrived from the airport anyway. Of course we don't have any damn luggage)))) in general, they didn't have our suitcase!! You can imagine our shock. As a result, such rudeness began from her side, it's not my problem like we brought you, I'm going to make one call now and wait for the day. And all the things are in our suitcase. They literally threw us out and left. In general, I ask the staff of the tour agency to pay attention to this and to give this employee a disciplinary punishment at least. I would generally drive such workers into the neck. Just rude.think about the face of your company!!!!!! I'll take more measures and just as much mess with her nerves as she did.
We are vacationing with our son in the UAE, Ras al Khaimah, tour night Dubai. Of course, we were unlucky with the weather - it was raining heavily, roughly 2.5 of the 4 agreed places were visited.
Dear management, if you provide services and these services are not provided in full and of poor quality, then at least you need to apologize, but actually you have to return the money, at least part of what was paid.
Yes, it costs $30 per person, BUT it's also money!
The work of a hotel guide to sell, the work of a "licinized" guide, to conduct an excursion ...
The overall rating is a three, and then with a stretch.
And I didn't like the general attitude :(
Good afternoon! I really want to share my impressions about the Fame rezidence kemer hotel, where my husband and I have been vacationing for the 3rd time in a year and a half. I want to start with the concept of the hotel: a relaxing family vacation, wonderful friendly and welcoming staff, which, as we see, has been practically unchanged for a year and a half, which indicates the high professionalism of the management and the team spirit of the hotel. The rooms are very cozy, the cleaning is of high quality, they often leave compliments in the form of a composition of towels and rose petals on the bed, which looks very cute. The food is varied, there is a menu for children and tables with diet meals. The beach is maintained in excellent condition, sun loungers are always available, even when the hotel is fully loaded, so you do not need to run and borrow in the morning. Animation at the hotel is carried out regularly, and, importantly, very unobtrusively. The location of the hotel in Kemer is very convenient, so in the evening you can walk along the embankment and shops. Since I am a lover of spa treatments, I would like to note that the spa center here is cool: a hammam, sauna, swimming pool are freely available. Massages are available for an additional fee. We believe that the price-quality ratio is a solid five. Next time we will definitely make a choice in favor of this hotel.
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Sunny 🌞
Level 10 Local Expert
May 26, 2023
Just the bottom! The sealife hotel guide is lazy, deceitful, out of touch. How such people are selected for work...
I want to write a review not about the place of rest, but about the work of Odeon Tours guides, who were a fly in the ointment of my vacation.
It's about Turkey, Alanya.
- Hotel guide. I came to the meeting at the appointed time and received a rebuke that I was not there in the morning. I announced a brochure with the time of the meeting - I shrugged my shoulders, did not apologize. Next, I asked to make all the formalities and let me go, since I travel to Turkey regularly, I do not need explanations and excursions too. She asked very politely. I received a second rebuke, literally: "is this a meeting with a guide? Who meets the guide like that?"
- return transfer. Half of the bus are guides. For some reason, one of them asked for my hotel bracelet with a playful smile. Next, at the stop "with the best sweets" I tried to go to the cafe for guides - the departure from the hotel was before breakfast, the plane was without food, although I would have bought a bun, but no - the guide pushed me out with the words: "you have your own cafe." The cafe for tourists did not work, and judging by the lack of equipment, in principle.
Of course, the guides ate half a bus, and they did it on the bus.
I will try to limit my contacts with Odeon as much as possible in the future.
On January 8, 2018, during their stay in Dubai, a group of tourists from Russia was accompanied by your colleague Gulnura Chonorova. During the 6-hour tour, Gulnura told about the UAE so many interesting things about this country, about customs and traditions. She skilfully moved from one topic to another. The speech itself is correctly delivered, clear diction. Being a representative of the Central Asian region, she spoke Russian without an accent, which amazed all tourists. Please note Gulnura's good work for doing her job at "+5"... it can be seen that a person does his job like a professional. Thank you, Gulnura!
Some guides are cunning and deceitful, instead of a 6-hour tour on the quadric, 1.5 hours came out. After that, after talking with the guide, she said write a claim