There is a queue of 100 people. There are 3 open windows for customer service. I counted 0 specialists working in these windows.
This is not a public service, but a spit in the face.
This is not one window, but two, which is how many of the six work most of the time. I understand that the employees are not to blame, the management is to blame, which is clearly not in its place.
It's a terrible service, I've been sitting for an hour and less than 15 people have passed, one window is open, although the name is clear, 1 window has been for more than an hour lunch, how long I've been sitting here, terrible organization!